Home Theater

With the new 80.06.04 update (8-06-24) Downgrade Product to S1 is functional again. I just did it! Had an S1 Connect:Amp fail (fast white flash LED) and it's the rear channels of an S1 Playbar and Sub. Had an S2 Connect:Amp at work, but during this software fiasco, couldn't downgrade it until today... System Settings --> (scroll to bottom) Help Center --> Downgrade Product to S1

I recently upgraded with another Sonos speaker in my house. A Beam for my TV. I haven’t bought extra surround speakers or sub yet. I will try and se how the Beam will do on its own.  I do have a big problem with this new speaker. The sound effects vs the speech is way to different in volume. I have tried to read about this here. But I haven’t find any solution. Someone said they put the night mode + clearer speech. But that can’t be the solution?

I just bought a Beam gen 2 and had high expectations on the sound compared to my previous Harman Kardon SB26. Installation went good and the sound is good. But the sound is not syncing at all, lots of delay. Can someone help what I need to do? I thought this shouldn’t be a matter when choosing Sonos.  I have a LG OLED55C7V and I’m using only an Apple TV4K. I guess there’s some settings in either the tv or Apple TV to do?

Riddle me this.  I Spent a solid hour yesterday on the phone with Sonos tech support after waiting for 1 hour, nice guy going through the pairing process on gen 3 sub.  Im running 2x era 300 and arc on 5.1 surround.  Have not been able to pair sub and have it stick, the sub is dropped almost instantly.  Once this happens, the app does not drop the sub, I manually remove the sub, close app, factory reset and try again… over and over and over.  Come to find out from tech, there is a “known spectrum issue with firmware updates on routers.” I was given 3 approved firmware updates in order to run wifi.  1.5.6, 4.4.4, 1.3.6.  I call Spectrum today, have them monitor the system while pairing and setting up, they can't update my router because it is updated running 1.5.5.6, mind you Im pushing 600mbs down on speed at 2.4ghz.  The sub runs at 5ghz and is not switchable to 2.4 from spectrums end like most products, so naturally when attaching to arc, it dumps the sub.  Does anyone know if we can

Does Sonos work with any form of law enforcement in interfering with system? There are comments being made about them working with agencies to shut down or disrupt systems. Whats going on with this? 

I had planned to upgrade my Sonos system and move my old “Ray” to the back room.But the app failure makes me think the company is going under and pretending they are still fine… 

 Hi there I am looking for some advice on what's the best set up for sonos ceiling speakers and a projector? I have added a couple of diagrams of what I think might work but no entirely sure if this is the correct set up or not ie if the ceiling speakers with amp will be enough for the size of room alone or if beam + 2 speakers/amp would be better set up/sound for this size of room.Any help is much appreciated Thanks 

my new sonos soundbar was just  installed on my new Sony 65 Bravia. after running 4/5 hours the volume control freezes up and mute and volume will not work: only works from app on phone or by restarting TV . Tried buying new remote; also reinstalling Beam to TV. problem came back…?????

Im wondering - can i use my Sonos Arc (placed under TV) as primary speakers and then use my Sonos Amp (With connected speakers) as surround ?Arc is connected via ARC from TV - Amp via Wifi...

Hi, I’ve set up a surround system with a Playbase and 2x Play:1s. I’ve previously run the surround system with Ones instead (no issues) but decided to shift speakers around. All speakers work fine when not grouped, but in surround group the rear speakers don’t work. Neither with tv sound or when streaming from Spotify. I am also unable to complete true play tuning. Has anyone else encountered this issue? 

Trying to set up a new Beam2 but can’t get past the EULA

True play and loudness are automatically turning off without me doing anything. I’m always having to turn it back on in the Sonos app. Any ideas?

Hello, I have a problem with beam. Today the beam disappeared from the app and I couldn't find it via airplay. The white led keeps flashing and I can't do a hard reset. Any suggestions?

My rear Arc seems to dominate the surround sound with very little sound coming from the rear speakers. How do I adjust the balance please

I recently bought a Beam (gen2) for my tv. I used to have a soundbar and sub from Harman Kardon. But now I only have the Beam. I might buy a sub mini later on. But as it is now living in an apartment,  there's no need for it.  Does anyone have some suggestions on what settings I should have for the Beam to get the most out of it when watching movies?

It should be possible to use TWO sub minis in a home theater system, but unfortunately it is not!

I can be watching tv and all of a sudden the sound goes on the tv . I was advised to delete the Sonos app on my phone . Reset my phone and download the app again . This didn’t fix the issue . Can anyone help 

I have a sonos ARC, the audio is fine if I connect the supplied HDMI from the ARC directly to the TV. If I include an in wall cable management that had a female hdmi installed in the wall the audio keeps dropping out. why is this?

Hello, I have not been able to access my favorites for a long time, the icons remain gray. while the other options do color. I have the black Sonos app. I have reinstalled the app a few times but that doesn't help. I also removed the plugs of the playbar and one so that the buffers are emptied. this doesn't help either. I have an iPhone 15 and my wife a Samsung A54. both phones same problem. the only thing that helps is resetting the app and logging in again. but that is not the intention, it just has to work well.

Hi. I’ve just upgraded my Sonos to Arc, Sub and paired with two Eros 300. Problemis that I can’t hear any output from the two rear Eros 300 speakers. I had a better effect with my two One speakers. Playing music is OK and is through all speakers but output from my Virgin box is poor. It’s connected through HDMi Arc. I’ve checked and double checked settings but no luck. Any advice? I’m really disappointed after spending so much money. 

When I go into the settings to retune my trueplay I do everything the app informs me to do. Rotate the phone, take off the case, center of room, etc. However after the section where it shows an example of the phone in front of the tv it immediately says there’s an issue. It has been doing this for a little while now and I’m hoping I might find a remedy here! 

Can I connect (2) sub mini’s to a Beam 2? 

I am having Arc, sub3 and 2 era300. While doing the true play tuning with new Sonos app on iPhone 13 with latest iOS, in the final step app stuck there for more than 30mins. I have to close the app manually resulting in no Trueplay tuning. Tried at least 7-8 times still the issue there.

Error “Can’t connect Truplay to Living room at this time. Please try again” . Tried numerous times. Era 300 surrounds work with Truplay when separated. A replacement Arc acts the same. Using an up to date iPhone 15 Pro Max. Sonos all up to date.

I tried to connect my mini sub to my beam and it just won’t connect and I don’t know what to do