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I have a Beam and 2x Ones that I’ve used as surrounds in my living room for a few months without issue. Today my Wi-Fi network changed and I had to factory reset all three devices to reconnect to the network (the app was unable to do it for me).

While I can set all three devices up, I can’t seem to add them to the same room. When I add them to “Living Room”, they come out as Living Room, Living Rom 2, Living Room 3 -- effectively each being in their own room. And when I try to add the two Ones as surrounds, it appears to be successful but then both of the Ones drop from the network and I have to set them up again.

Incredibly frustrating and time consuming -- have been through the cycle of hard reset, adding to network, adding as surrounds like four times now. Is there any solution that doesn’t involve getting rid of my system entirely?

@username12345 

The first part you are talking about is absolutely normal behavior. If you have set up your Beam as „living room“ you can’t set up a One also as „living room“ and the system automatically names it „living room 2“. A room just can include multiple devices if two of the same model are bonded as a stereo pair, if a sub is bonded to an existing room, or if two rearspeakers are bonded to a home theater device.  
In your case you just can choose „ad rearspeakers“ from Beams room settings and select the existing rooms of the single Ones for that. 
If that won’t work, try to restart ALL devices including the router and try again. Ultima ratio would be also to reset Beam to factory settings and try again. 
And remember to keep wifi active on all devices also if one is connected via lan cable. 
Before doing some further resets I recommend sending a diagnosis and contact Sonos support team to take a look at this. 
 

If you mean the option to “Set up Surrounds” in Beam settings, then yes that’s what I’m doing. After successfully setting them up as surrounds and hearing the final chime, both Sonos Ones disconnect from the system and hard resets are required to bring them back online. I’ve been through that cycle five times.

@username12345 

Ok. so I suggest to try the things I mentioned above. 

Just FYI for anyone else struggling with similar problems -- there is a known compatibility issue with certain Spectrum routers. There is a supposed firmware workaround (see below), but the solution that ultimately worked best for me was hard-resetting the Beam and both Ones, removing all of them from my router devices, hard-wiring the Beam, setting the Beam up again and disabling Wi-Fi on it once registered with my router, then finally setting up the two Ones and adding them as surrounds. It took like 5-6 hard reset cycles after figuring that out (and a full day of troubleshooting), including error messages occasionally in the app, but eventually it worked, just keep going through the reset cycles.

 

The app has made the setup process significantly harder than I remember. So disappointing given that Sonos used to be a such a great product.

 

Firmware versions that work by Spectrum router model:

  • Sagemcom 6E (firmware 1.5.6)

  • Sagemcom 6 (firmware 4.4.4)

  • Sercomm 6E (firmware 1.3.6)

@username12345

Thanks for your Feedback, but disabling wifi on the Beam isn’t a good idea, if you want to use the Ones as rearspeakers with it. Just if both Ones also are Lan cabled, that will work. Otherwise they need an exclusive 5 GHz wifi that is created by Beam. Therefore its wifi module has to be active. 
So after the setup I strongly recommend to activate Beams wifi module, even Beam is connected via Lan. 

@username12345 

Just to be clear….When you set speakers as surrounds to any Sonos soundbar they will no longer appear in the app as a room. When set as surrounds the speakers are tethered (Bonded) to the soundbar. In this case it’s your Beam and that is the only speaker that will appear independently in the app. You have to go to the Room designed for the Beam to see the speakers assigned as surrounds. Upon removing the ones as surrounds they will revert back to their original room name.

The above may be fu-bar if you are saying after setting the One’s as surround you hear nothing through them when streaming music to the Beam. However, that may be due to the surrounds not being set to full stereo in the app for music playback. For movies (especially OTA or Cable TV) you may not hear anything if there is no surround track. 

So please clarify your exact issue...then again I may not understand your post..so that’s my fault.

Thanks, the issue is resolved. I had the Ones set up as surrounds without issue until I got a new router. The router had a compatibility issue and caused some kind of interference, preventing me from using the Ones as surrounds (though I was able to add them as their own independent “rooms”). The resolution involved hard-wiring the Beam into the router.

@username12345 

Yes, that‘s clear so far… but as already said, if you are going to keep wifi deactivated on the Beam, imo you probably will run into rearspeaker connection issues on higher data rates to be transmitted to the rears. 
At the moment imo your rearspeakers (as long as not Lan cabled themselves) just are bonded to Beam via a fallback connection via the router instead of directly being connected via Beams 5GHz home theater wifi. 

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