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Contributor I
August 10, 2024
Question

turn off surround sound

After a recent update in the app i am no longer able to turn of surround-sound. I normally do this in settings - surroundsound.

I have a beam, sub and 2 ones for rear speakers. Maybe I am just missing something?

 

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5 replies

Stanley_4
Grand Maestro
August 10, 2024

System settings, pick the Room, scroll down to Sound amd select Surround Audio

KlaesAuthor
Contributor I
August 10, 2024

Yes that is where I go, but only option is what you see on the screenshot? It’s in danish but is is about resetting the distance of the rear speakers and nothing else…

before I had the option to switch it off.

Stanley_4
Grand Maestro
August 10, 2024

My screenshot, Android 2024 08 01 release.

 

Prodigy III
August 10, 2024

Yes that is where I go, but only option is what you see on the screenshot? It’s in danish but is is about resetting the distance of the rear speakers and nothing else…

before I had the option to switch it off.

Restart the app.
Failing that sign out and sign in again.

Falling that, delete/reinstall it. 
Also check you're using the very latest app, and also go to Settings - Manage - System Updates- Check for Updates.

KlaesAuthor
Contributor I
August 11, 2024

Thanks for taking the time to help with this 👍

somehow, after not being visible for 3 weeks, it is back where it used to be this morning. 

So problem solved 🙂

have a great day.