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jinjro
Contributor I
June 12, 2020
Answered

Sonos Arc Samsung Frame TV eARC not working

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail. 

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    Ditte
    DitteAnswer
    January 22, 2021

    Hi all, yet another note from the dev team:

    We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV. 

    If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

    Best,

    Ditte

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    DominikH
    Lyricist I
    June 14, 2020

    I have the same problem with Frame 55 (2020) and Sonos Arc.

      sbk1234
      Lyricist II
      June 16, 2020

      I have the same problem with a 2020 Samsung Q95. Potentially silly question, but is the included HDMI cable e-Arc compatible? I couldn’t find the specs of the bundled cable and I don’t have an Ultra High Speed cable to check if this is the problem.

        Airgetlam
        Airgetlam
        June 16, 2020

        Yes, it is. 

        Bruce
        Bayshore
        Lyricist I
        June 16, 2020

        I suspect the problem is with the Sonos Arc.  I had my Samsung Frame TV connected to a Sonos Beam for two weeks before the Sonos Arc was delivered last week. Four times since receiving the Arc, the first time I turn the TV on in the morning, the sound goes in and out. I hear the sound for about 3 seconds, out for 1 second, and that repeats continuously. Unplugging the HDMI cable from the ARC and plugging it back in solves the problem. This is, of course, a different issue than the eARC issue described in this thread which I am also experiencing as I noted above, but it does make me suspect the eARC issue may be on the Sonos Arc side. The Sonos Beam worked flawlessly with this TV and the audio “In / Out” issue never happened with the Beam.

          Airgetlam
          Airgetlam
          June 16, 2020

          Curious conclusion. If this was the case, wouldn’t we be seeing the same behavior across all eARC connections, no matter which manufacturer or model?

          Bruce
            domi_mu
            Lyricist I
            June 16, 2020

            I have also issues with my Samsung Q70 2020.

            sometimes it is working with the eArc mode on.

            Maybe Sonos needs to fix this with a software update?

              henry.2020
              Lyricist II
              June 17, 2020

              Exact same issue. Spent a few days trying different cables. 75 inch and 65 inch Frame 2020 with two Sonos Arc.  eArc does not function and now sound drops in and out.  I'm guessing this is a Samsung issue do we know if it's impacting people with AV equipment that isn't Sonos needing eArc

              PulseWidth
              Lyricist I
              June 17, 2020

              I would like to know whether eARC worked with any other sound device attached to the 2020 Frame first (or vice versa: Can someone point to a successful Sonos Arc eARC connection with another TV make/model?). This might help determine if it is a Sonos issue, or a Frame issue. In some respects I am not surprised, both are pretty new pieces of hardware with firmware updates coming regularly. The Sonos ARC being the most recent and likely shipping with MVP firmware.

              srv
              Lyricist I
              June 18, 2020

              I have the same issues with The Arc connected To the 2020 Samsung Frame 65in and the eARC (Auto) no sound.

              I have to power cycle the tv to get it to work.

              seems Sonos doesnt wake when tv comes out of sleep mode (picture).

              SBS On demand is also problematic, sound pulses on and off, sound drops out after several seconds then returns, unwatchable. I disconnected the Arc and no sound probs thru normal tv speakers.  
              This is very frustrating considering the layout in $$ for the theatre speaker setup, sort it out Sonos please?

                Blovinnn
                Lyricist III
                June 18, 2020

                Same issue here. I used the optical adapter that came with the Arc to fix the issue temporarily.
                 

                I’m experiencing all of the same issues with audio coming in and out and eARC not working at all. 

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