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jinjro
Contributor I
June 12, 2020
Answered

Sonos Arc Samsung Frame TV eARC not working

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail. 

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    Ditte
    DitteAnswer
    January 22, 2021

    Hi all, yet another note from the dev team:

    We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV. 

    If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

    Best,

    Ditte

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    sbk1234
    Lyricist II
    June 23, 2020

    I just installed the recent Sonos update (12.01) and now I can get sound through e-Arc mode for the first time. Not sure if the update was specifically to address this issue though.

    FBhoy86
    Lyricist III
    June 23, 2020

    I just installed the recent Sonos update (12.01) and now I can get sound through e-Arc mode for the first time. Not sure if the update was specifically to address this issue though.


     

    I’ve updated to 12.1 and I’m still not getting sound through eARC. I have to have it off to get any sound. 
     

    Did you do anything else apart from toggle eARC to auto? Thanks

      kenhayward
      Contributor I
      June 23, 2020

      75 " frame , arc sub and 2 ones

      Updated to 12.1 and no change , still no earc - any steps we could follow to replicate your success?

      sbk1234
      Lyricist II
      June 23, 2020

      I’ve just gone back to the TV, powered it on and I have the usual problem of no sound. I restored sound by turning off earc, turning it back on again, then turning off Atmos compatibility and turning Atmos compatibility back on. So currently I have sound with earc mode on. This could be no change compared to version 12.0 but I never managed to get any sound through earc using version 12.0. 

      Just4
      Lyricist III
      June 23, 2020

      Same problem here. Samsung The Frame 2020 50". Latest firmware update from Sonos 12.1

      No luck getting earc functional.

      Please fix it!

      jgatie
      jgatie
      June 23, 2020

      When doing these types of updates, one can always force an HDMI handshake by pulling power on the TV (unplug from the wall outlet) and plugging back in.  I’ve seen that clear up settings that you thought were on, but never made it through to the other device(s).  

      FBhoy86
      Lyricist III
      June 23, 2020

      When doing these types of updates, one can always force an HDMI handshake by pulling power on the TV (unplug from the wall outlet) and plugging back in.  I’ve seen that clear up settings that you thought were on, but never made it through to the other device(s).  


      I’ve tired that. Still doesn’t work. Can’t turn on eARC

      Just4
      Lyricist III
      June 23, 2020

      Same here. No luck.

      rip22
      Contributor I
      June 24, 2020

      I just received the arc today and I too have the issue when the e-Arc is on with the frame 2020 55 inch. So far I have not play enough with it but the issue is there. When earc is off everything works fine including Dolby Atmos (DD+) but I the whole purpose of using the earc is to get uncompressed sound but I guess we will have to wait for a fix?

       

      Would like to know if Sonos/Samsung are aware of this.

      RP
        PJFLA
        Contributor II
        June 26, 2020

        Add me the list… 75” frame.  Stutters every time I turn on the TV/Arc.  Have to unplug and replug the Arc to get sound.  However, no luck w eArc.

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