Skip to main content
jinjro
Contributor I
June 12, 2020
Answered

Sonos Arc Samsung Frame TV eARC not working

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail. 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Ditte
    DitteAnswer
    January 22, 2021

    Hi all, yet another note from the dev team:

    We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV. 

    If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

    Best,

    Ditte

    View in thread

    668 replies

    Show previous replies
    Brian Bastian Karlsson
    November 23, 2020

    I really hope (like everybody else) that there will be a fix for this soon - it's beyond annoying.(FrameTV QE75LS03TAU/SW1403.1 and SONOS ARC/12.2.1.

    SONOS DEV TEAM - . Are you still communicate with Samsung on this issue ? (a simple yes/no is better than total darkness)

    eatosk
    Lyricist III
    November 24, 2020

    I have the latest Sonos and Samsung software updates for my Arc and Q95T 55”. (1403.1 and 12.2.1) Things were working fine with no dropouts for about a week or so after doing the software upgrade. For the last week or so, my habits were turning on the Samsung TV (the Apple TV came on as well automatically because of eARC) and I started playing music using the Apple TV or watch shows with it. No problems at all. But last night I had the dreaded sound drop outs reappear when turning the TV on.

    The only difference this time, I was using the Arc for streaming music through the Sonos app (not using the TV or Apple TV) then after a while of streaming music, I turned on the TV to watch a show on Netflix and this was when the cutting in and out problem started. I don't know if this just a coincidence or a reason why the sound cuts in and out. Stream music first, no TV on, then turn TV on, the sound cuts in and out. Turn TV on first, play music, no dropouts. 

    Sardan
    Contributor I
    November 24, 2020

    I have a 2019 65” Frame and a Beam. Does this mean there is no point in upgrading to an Arc because I will just have problems?

    psu
    Lyricist III
    November 24, 2020

    I have a 2019 65” Frame and a Beam. Does this mean there is no point in upgrading to an Arc because I will just have problems?

    Correct - do NOT buy the Arc, unless and until this is fixed.  You’ll be in for a headache.

      Sardan
      Contributor I
      November 24, 2020

      Thanks. I will keep an eye on this thread. 

      goodonegreg
      Lyricist I
      November 24, 2020

      Just jumping into this thread to state that I’m experiencing the same problem with the sound cutting out on a 2020 65” Samsung The Frame (1403.1) with Sonos Arc (12.2.1).  

      Millsuk
      Lyricist III
      November 25, 2020

      I’ve got two Arcs both hooked up to Samsung Frame 2020’s (75” in the TV room and 55” in the master bedroom) and am experiencing the same issues with dropouts after 24 hours of the device being turned on. It’s got to the point where my wife has decided to unhook the Arcs until this is fixed. I’m beyond annoyed that I could spend thousands of pounds for market leading devices and they not work together. Is there any rough ETA on a fix for this or do I send the Arcs back for a refund?

      Dpac
      Lyricist II
      November 26, 2020

      Same setup as most in this post. 
       

      2020 Samsung Frame 75”(1403.1 and sub-micom 1005T)

      Sonos Arc 5.1 setup (12.2.1)

       

      I have learned that cycling e-ARC Mode and Atmos compatibility on the TV resolves the issues until the next power cycle, usually  12 hours or typically the next day. It takes a few minutes for the Arc to begin working, so be patient then turn on both Atmos and eARC mode on the TV. 
       

      Sonos app confirms Dolby Atmos content playing through Samsung’s native Netflix app. 
       

      When the sound is intermittent, I did notice the TV cycling through eARC and hdmi as others have noted. 
       

      Will try to note time or event that triggers this behavior again. 
       

      Let me know if this helps for anyone on this thread. 

      Dysfunctional
      Enthusiast II
      November 27, 2020

      Yeah same issue here... F ing ridiculous.. 

      Ovit
      Lyricist III
      November 27, 2020

      Just got my new frame TV on the wall and immediately I got issues and found this thread. what the heck is happening here? 

      And does anyone know if this issue is on Sonos side or Samsung side?

      Show more replies
      Terms & ConditionsAccessibility statement