Sonos Arc Samsung Frame TV eARC not working

Reading thought the comments, I have the same issue with the Sonos ARC and a Samsung Frame TV. SONOS you have had months to sortt this, You are still selling the ARC Sound bar knowing there is an incompatibility issue with Samsung Frame TV’s making the Arc not fit for purpose, you are breaking trading standards law knowingly selling a product you know is not working correctly . You give excuses blaming the issue on Samsung or ask people to try using the supplied HDMI-Optical adaptor supplied, knowing full well that other customers have told you this does not rectify the issue  (Please see above) but yet you think it acceptable to still ask customers to try. YOU ARE SELLING A FAULTY PRODUCT, Either fix it, or recall the ARC and issue customers with a refund .

I agree with this comment 

At this point, I would be willing to give up Atmos and eArc entirely if it would stop the sound from cutting out all the time.  It’s all so frustrating and such a waste.  At this rate, Samsung and/or Sonos are going to end up with a class action lawsuit against them soon.

I will be contacting trading standards and the press if this is not sorted. 

I am surprised there is no fix for this yet. I have the same problem on the Arc with the 65” Frame TV. Wish I saw this thread before I made the purchase. Crazy that I have to tune on/off the Dolby Atmos Compatibility to fix the issue every time. I am surprised that it worked without any issues for 2 weeks. Felt like updating to the latest Samsung software version 1403, it started this mess every time I turn it off and turn it on. 
 

Arc with Frame 65” 2020 still not working, sound skipping now and then when playing Atmos material. After almost 6 month’s of problems, 2 Samsung firmware updates and updates of the Sonos Arc as well, I’m not sure this ever will be solved. So disapointed. 

Ditte. I think Sonos customers are due an update on this, before Sonos ends up with a lawsuit for selling goods not fit for purpose . WHAT IS HAPPENING . SONOS ARE SELLING A PRODUCT THAT DOES NOT WORK AS DESCRIBED UNTIL THIS ISSUE IS FIXED

I’m in the UK. I have the Samsung QE75Q95TATXXU TV (not the FRAME though but thought my experience might be os some use. I posted this on the similar thread in relation to the same problems with Sonos Ark + Samsung Q90T Tv’s)) I’m using the TV with the Sonos Ark and  Sky Q streaming service. From the beginning with the Ark I have had sound problems. Lip sync was out when watching Sky (and couldn’t be adjusted the right way through the TV) or cutting out. I went through the loop of support phone calls to Sky, Samsung & Sonos, none of whom resolved the problems and blamed the others. I went down using the optical sound cable route which was fine but no Dolby Atmos of course. I’ve gone back to hdmi lead into the e-arc port on the TV. I’ve still had intermittent problems with no sound when I switch the TV on which i initially resolved by unplugging the Ark hdmi lead but that didn’t always work. I’ve now unplugged the TV and Ark from their electric sockets and having reconnected, it now seems to work albeit no trace of Dolby Atmos. I have just watched the Youtube video suggested by Krishna M Sonos staff and adjusted the sound settings on the Tv as suggested and Voila! I am getting Dolby Atmos DD+ on a Netflix programme with Dolby Atmos (Virgin River). I’m just hoping that this also resolves all the sound problems. I’ve been holding off buying the Sonos Sub, here’s hoping the sound issue is now resolved and there is a Black Friday deal for the Sub on offer.

Hello all - I would really appreciate advice from the community. I have the same config (Samsung Frame 65” + Sonos Arc, latest firmwares on both devices, based in US). Worked well for 2 months and immediately started showing the same symptoms - cuts off every 3 seconds, extremely annoying! Followed all troubleshooting methods (reset both devices, swapped cables, reset, checked for few firmware, etc.) and called Sonos and Samsung multiple times and did not get an ETA. Given this I returned my Samsung TV back (I really love Sonos Arc and want it to work). I’m lost as to what I should do: (i) buy an alternate TV that does have a working eARC; (ii) wait for couple of weeks for Samsung to fix this issue (losing trust as this issue existed from June). Really appreciate if anyone can advice

Does turning off eARC on Frame fix this issue? as in, is there at least uninterrupted sound without any cut off

Unfortunately no.  From my experience, even with eARC turned completely off, the sound cuts in and out when you first turn on the Frame TV, until you open the Expert settings in the Sound menu and toggle “eARC” and/or “Atmos Capability” on and off.  Then it seems to work fine until I turn off the TV again.  Good luck explaining that ridiculous process to your non-tech-savvy household members.

I would definitely avoid buying the Frame and/or ARC until this is fixed.  It’s just unbelievable that Sonos and Samsung have not fixed it yet.

Thank you very much for the feedback! I saw the same behavior too - by turning eARC off alone, the problem still continued. Just wanted to check if it was only me (may be I was missing something) or if I over-reacted by returning the TV. This is indeed unbelievable that Samsung and Sonos would not prioritize to get this fixed or give a clear ETA to get this resolved.