Home theater

In-ceiling speakers (powered via sonos amp) not playing as surround sound but if I remove the surround sound speakers and have in-ceiling speaker as own group, it will play audio. I have disconnected (unplugged) all sonos products, unplugged router. Rebooted and turned on the products one by one and there was not a fix. I repeated several times, no change.my arc is via Wi-Fi, the amp is wired. I interchangeably moved amp from Wi-Fi to wired and that did not work either.is there any other alternatives?

I have a Sonos Sub, and it is damaged.Does anyone know where I can get Circuit Diagram and Components list for it please ?

I have just recently moved to my SONOS system which is superb. I do have one issue as I have a Ray connected to 2 One SL speakers and Trueplay set up.  A couple of times now it goes onto mute. When I tap the Play on the Ray it comes back to life. Any idea why this happens and how do you deliberately set it to mute as I cannot see any instruction to do that?

On my Apple TV 4k (previous version) when watching Hulu live tv (History channel) the surrounds are outputting sound (LCPM stereo I think according to Sonos App) - when I switch to Motortrend channel they’re outputting Dolby 5.1.All is well, not every channel has surround, but at least there is sound outputting on the History channel.But if I then switch back to History channel from Motortrend, surrounds cut out - subs and Arc still have sound. Switch back to Motortrend channel, surround’s are still outputting as before, 5.1. Back to History again, no sound on surrounds. Sonos app still says LCPM stereo.Only way to get surround on History back is to quick out of Hulu (or just goto Apple home screen) and force quit Hulu app and restart. I can reproduce this all the time.On my TCL Roku tv this never happens in Hulu live.Haven’t tested more Hulu channels… Gotta be the Apple Hulu app I think. All gear and apps are up to date on everything.Wondering if anyone else can reproduce this?

I have an lg television 49UN711C0ZBwhich is connected to my Sonos arc through the earc port and the sound set to pass through to the sound bar.HDMI 1 is set to bitstream and I have connected a Sony input x800m2 blue ray player.this is my second blue ray player that I have bought when playing a film the trailers sound amazing with the Sonos app reporting that they are a 5.1 formatas soo. As the film starts to play the sound quality drops and the effects are reduced.the Sonos app is reporting the sound as stereo.this is frustrating as I get Arnos and 5.1 when I use any of the tvs built in apps and also 5.1 from my virgin boxcan anyone help me with the correct settings as I don’t want to send another blue ray player back 

Hi,I’ve recently bought a Sony UBP-X700 4k Blu ray player. Up until now I’ve been using my PS5 but wanted to take advantage of the Dolby Vision and better quality from a 4K player.However, any 4K disc that doesn’t output Dolby Atmos seems to have issues. It outputs the audio as Multichannel PCM 5.1 but every 20-30 seconds I get a momentary drop out of audio and sometimes no audio output at all. As I said Dolby Atmos plays fine.My setup:TV: LG C1Sonos Beam 22x Ones as surroundSub Gen 3I had similar issues when first trying 4k discs on my PS5 but I bought a better HDMI cable and this seemed to fix the issue. I’ve done the same this time to no avail.Any help would be greatly appreciated.Thanks,Sam 

I have My sonos arc connected to my TV which in turn is connected to my Sonos amp. When the TV is outputting anything other than Dolby surround I do not get any audio out of the ceiling speakers connected to the amp.The sound is only coming from the Arc. On any other system if you are not listening to Dolby output then you still get audio out of the rear speakers albeit only stereo.Is there something wrong with my setup?

Hi,So I'm sure this has been tossed around before but couldn't quite find the clarity I wanted.I have 2x Sonos Five's, I would like to buy a Sonos sound bar also and just wondering would it work out fine to have the soundbar below the TV with the fives on either side of the TV so that all speakers are in front of me. The soundbar would most likely be connected via hdmi with the fives connected to it wirelessly. Would this setup work without any drastic audio delays or other issues? What might be an alternative if so?Any clarity is appreciated!

I have recently lost the ability to control the balance of my rears, when used as rear surrounds.  Sonos have told me that the only way to restore the balance control is to separate them from the room as surrounds.  When set up in trueplay mode or not they, the rears, are out of balance which makes listening to music terrible.  This can’t be correct.  Can it? 

I’m going to upgrade my current Sonos One speakers (2) that I use as surrounds.  Is it as simple as removing the current speakers and then adding the new ones as surrounds with my Arc and Sub?

Hi all,Sorry I know this has been asked a 1000 times but just looking for quick advice about speaker placement. I’m getting delivery of sonos one wall mounts tomorrow and wondering where is best to fix them. The green sofa is the main one we sit on with the centre of the tv opposite the right side of the sofa. I’ve put in different colours the three options for mounting the right speaker.  White - beside the green sofaBlue - beside the doorOrange - against the right wall What do we think is best? Thanks

Can I plug a hardwired sub woofer into the connect Amp when it is being used to power surround speakers paired with an Arc?

Hi. I have my Samsung TV connected to my AMP using an HDMI over ethernet (cat6) adapter. The sound connection is recognized on the TV but I'm not getting audio to the ceiling speakers or fronts. I'm trying to set up my in ceiling and front wall speakers along with in wall subs into a souround sound set up. I suspect that there is a lot going on there. Any suggestions? Thanks  

I currently use two Ones and a playbar as my home tv speaker system, could I add a third One to enhance the sound?

I’ve enjoyed system for 2+ years and just recently experienced random loud popping noise out of ceiling surround speakers then sound stops out of ceiling speakers and goes down to minimal sound out of Arc.  

I’ve just upgraded to the Beam Gen 2 from the Gen  1 and have noticed that 5.1 audio from the Apple TV is coming through as Multichannel PCM 7.1. I’ve seen a few other threads on this topic but I’m not sure if this is impacting the sound quality at all? Is the Apple TV or the Beam upmixing to 7.1 and if so why? Note I haven’t got surrounds and TV is LG CX.

How do I synchronize my Sonos Home Theater Playbase & Surround Sound with the lips from my LG OLED TV ?

hi guys i recently bought a LG G2 and connected it to my SONOS Playbar (7 years old). things seemed well for a day or 2 but it started to get intermittent issues.very frequently, when i turn on the power for both, and i turn on the TV, the there is no sound from the Playbar (output from TV is set to Optical Output). when i press the tv remote, the sonos only flashes the white LED when i Volume Down, but no light nor sound when i press Volume Up. Controls also not working from my iphone Sonos app when this happens.then i go to the tv sound settings and change it to hdmi, and back to Optical, the sound comes back and everything works as it should.Both devices are on the latest firmware.the optical cable is connected properly (no issues on previous Sony TV).could i have damaged the optical cable during the change of TV? what could have caused the above issue. or could it be the Ethernet cable that has issues? Thanks!

Hi i would like to connect my Google chromecast audio into the optical port of the Sonos ARC.will this work? thanks

I am trying to run my Amazon firestick through my LG TV into my Sonos Arc and still have the ability of using my audio receiver. I can pair my TV with the arc and plugging in my firestick into the back of the tv. No problem but then i have nothing with my receiver. I plug the firestick into the receiver and lose the tv connection with my Sonos arc. Is there the ability to use both? Any help would be appreciated

including turning off tv speakers, i just got arc and sub.  set was a breeze but i did have to use the optical cable.  set up went fine played tv ok, switched to spotify ok.  in the evening turned on tv and sound was skipping.   turned set off and next morning I did a reset,  after reset tv (regular cable and streaming) and spotify working ok.  turned everything off for awhile then played spotify for a few hours.   Went to TV (stream and regular cable) and skipping restarted.  does anyone know what is causing this?    

I have been reading a lot of comments about vibration on a Sonos beam. I was watching 6 Underground yesterday & yes the rattle/ vibration started. However it was nothing to do with the beam, it was the cables I had put under the TV stand that were vibrating against it. Removed them away from the stand & problem solved, thanks to my wonderful wife Wendy for spotting this. So check this first, you never know it might not be your brilliant beam.😃

Hi- Amateur at bestI have an existing Beam Surround Set working on my HDMI-ARC input on my tv. Love it! I am considering upgrading to a projector and am looking at HDMI Multiview Switches to be able to watch multiple games simultaneously sometimes. The video part is straight forward; the audio I’m having problems.I haven’t found a multiview switch that would support surround sound from Sonos- I haven’t seen anything with HDMI-ARC. I believe that is needed for audio (is it even possible to get Atmos?), then an HDMI from the multiview switch to the projector.Open to all suggestion on products, thanks!  

Hi all!Using Playbar, Sub Gen 2 and two Play 3s. If listening only 5.1 (no earc on TV), would be the same setup with Arc instead od Playbar be an upgrade?Thank youNeven

I’m able to connect arc & sub wirelessly and connect via Ethernet for the Sl one but when I try to connect sl one wirelessly it says “ your Sonos one sl couldn’t be connected”  anyone else experienced this issue? I’ve updated Sonos recommended router settings but still doesn’t work!customer service hasn’t been able to help either .