Avid Contributor I

If you're experiencing audio delay issues, read this

551 replies
261742 views

I've been living with lip sync issues (audio behind the video) since I got my Playbar about a year ago but I finally decided to do something about it. After multiple conversations with Sonos support and the LG's support people (they kept blaming each other for the audio delay), I decided to email Sonos' CEO about the issue.

After a few hours, I got a reply back from him, CCing a team manager who was going to look into the issue. We scheduled a call and he had me send various diagnostics to him. He said that the engineering team was going to investigate and get back to me.

A week later, I got an update. He told that they are still working on the issue. He also said that only one other person had reported the same issue (I assume that means that only one other person with an LG TV). So, if you're having audio delay issues and you've tried all other troubleshooting, reach out to Sonos support and have them look into it. If it helps you might mention my reference number, which has already been escalated:

Keep in mind that my setup is pretty straight forward (LG C6 OLED TV connected directly to the Playbar via Optical, audio playing from the built-in apps) and every single thing LG and Sonos suggested, including going into the TV's service menu and changing things there.

I know there are multiple post on the topic so hopefully we can solve at least some of the issues causing audio delay.

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RoseOD

Lyricist I

I have the same problem - lipsync is hosed on my LG OLED with audio connected to Play Base via optical audio. But I've had the set up for a while (since just after Christmas) and haven't noticed this problem till just now. AND my setup has been disconnected for about 3-4 weeks (renovations). Could something have happened since say the middle of February? Some auto update of Sonos or LG? My Sonos did update today when I hooked it up again and turned it on for the first time in weeks. Don't know if OLED TV updated. SOMETHING has changed... (and thanks for all this info: I'll watch for solution...)

B

Bigmanibids

Lyricist III

I just spoke to the LG VIP support representative She indicated that the firmware update to resolve the lip sync issue is scheduled to be released this Friday ( it may take a few weeks to be available to all consumers )- a hopeful development -

R

RoseOD

Lyricist I

Woohoo! Thank you! I will wait with worms on my tongue!

L

levans80

Lyricist II

Please keep us posted on this. I am getting audio delay with my PS4 Pro on my full 5.1 Sonos system with my LG OLED B7A. Funny thing is that all other devices are perfect. No audio delay with Apple TV or 4K Blu-ray Player.

P

Phil65

Lyricist I

Just had my playbase and LG Oled TV installed. Experiencing lip sync delay. It is not consistent. Sometimes it appears synced and others times not especially when I first start watching. It seems to work well when playing Netflix.

C

claytron

Lyricist I

Experiencing this issue as well. Just throwing my info in if its helpful. I get lip sync issues with this combo:

- Playbase and 2 PLAY:1s
- Sony XBR55X900E
- Xbox One X

The xbox is connected to the TV via HDMI, the TV to the Playbase via Optical

I have no lip sync issues when using one of these instead of the xbox one:
- Apple TV
- PS4
- Nintendo Switch

C

Captivebolt

Lyricist III

This issue is all over the internet. It seems like people give up.

I’m using a playbase, LG C7 oled, and Xbox one S. There’s a delay when the Xbox is set to bitstream surround, but not uncompressed stereo.

The way I mitigated the audio delay was by running my optical directly to the playbase, from the Xbox one s. Not ideal because you give up the TVs switch capability. but it works.

The problems everyone seems to be having originates at the hdmi to tv/ tv optical out to playbar playbase pass through.

The sonos app has an audio delay, but it doesn't seem to have any effect. Super frustrating.

1

1992cowboys

Lyricist II

Hey Bigmanibids. You mentioned 5 days ago there would be an update to resolve this unbelievable unacceptable sync problem. Still no update. $700 for a soundbar and it can’t do its main job correct. We are all idiots. I own 17 Sonos products and up until this I’ve had no real complaint. I bought a cheap $99 soundbar to compare and it worked flawlessly. Hope that it comes out soon or the playbar is going on eBay. What a joke.

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Bigmanibids

Lyricist III

Hi

LG VIP customer service told me today that the new firmware release due last Friday was pulled back. They did not give me a new ETA

1

1992cowboys

Lyricist II

I just spoke with a Sonos rep. The gentleman I spoke to had no idea win an update would be becoming out and alluded to the fact that the update would be to the firmware on the television and I have (LG OLED) not to the Sonos play bar. Can you imagine all the people that will be selling their play bars on various sites if they don’t figure this out. While their at it they could update the playbar for Atmos too. I’m giving it another month and I’m out. Their are plenty of great sounding soundbars out there. What a bummer. Thanks for the update.

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