Avid Contributor I

If you're experiencing audio delay issues, read this

551 replies
261742 views

I've been living with lip sync issues (audio behind the video) since I got my Playbar about a year ago but I finally decided to do something about it. After multiple conversations with Sonos support and the LG's support people (they kept blaming each other for the audio delay), I decided to email Sonos' CEO about the issue.

After a few hours, I got a reply back from him, CCing a team manager who was going to look into the issue. We scheduled a call and he had me send various diagnostics to him. He said that the engineering team was going to investigate and get back to me.

A week later, I got an update. He told that they are still working on the issue. He also said that only one other person had reported the same issue (I assume that means that only one other person with an LG TV). So, if you're having audio delay issues and you've tried all other troubleshooting, reach out to Sonos support and have them look into it. If it helps you might mention my reference number, which has already been escalated:

Keep in mind that my setup is pretty straight forward (LG C6 OLED TV connected directly to the Playbar via Optical, audio playing from the built-in apps) and every single thing LG and Sonos suggested, including going into the TV's service menu and changing things there.

I know there are multiple post on the topic so hopefully we can solve at least some of the issues causing audio delay.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

C

Captivebolt

Lyricist III

Either one of them, whether it be LG or Sonos should/ could step up. The common denominator is Sonos- difference is thier av sync function is not robust.. other sound bar manufacturers offer much more flexibility in regards to this feature.

I have seen on threads this problem with different brands of tvs and sound bars, but the combo most of the people posting here has a Sonos playbar/ playbase, and in turn seems to be one of the most common generally speaking.

It would be nice to have a combo of remedies to mitigate the problem.

1

1992cowboys

Lyricist II

Wow. My spelling was/is atrocious.

J

jpw94

Contributor II

i have a particular problem with Amazon.

M

mickyv

Contributor I

I thought I was going out of my mind until I saw this thread. Just bought a Sony xe93 & a Playbase. It's as if you need the delay slider to go the other way? Mines very close but now I have seen it I'm allways looking. Don't want to put optic from Sat box to playbase as it leaves sound on when tv switched off.
TV, Sat box & Sonos all set to 0. I'm not sure it's a Tv issue as there appears to be differing makes/models. Think Sonos need to work on this.

M

maa180

Lyricist I

Wow. I was about to drop 2500 dollars in SONOS for whole home setup with vinyl integration and connection to LG C7. Going to stick to TV. May have to wait out or find another solution for home theater. Little disappointed in SONOS delay in newer codec integration and no ATMOS. If a wired system is necessary so be it.

B

BoredofBalham

Prodigy II

Did this LG problem start about 4 months ago? Which followed a Sonos update.
Maybe coincidental or maybe unintended consequences...

At this time the severe problem of sound drop outs disappeared (my Samsung, and many others, TV). Sonos blamed Samsung but there was NO update to my Samsung gear or Sky box. Therefore Sonos fixed the problem.

C

claytron

Lyricist I

Experiencing this issue as well. Just throwing my info in if its helpful. I get lip sync issues with this combo:

- Playbase and 2 PLAY:1s
- Sony XBR55X900E
- Xbox One X

The xbox is connected to the TV via HDMI, the TV to the Playbase via Optical

I have no lip sync issues when using one of these instead of the xbox one:
- Apple TV
- PS4
- Nintendo Switch

Just following up that I contacted Sony about this. They said it will be passed on to the relevant tech team. I'd encourage anyone else with a SONY or LG TV experiencing this issue to contact their TV manufacturer to help it move up in priority.

T

theisenm48

Lyricist I

I'm experiencing this issue as well.
- Playbar and 2 PLAY:1s
- Sony XBR65X930E, software version PKG6.2858.0082NAA
- Xbox One X

The xbox is connected to the TV via HDMI, the TV to the Playbase via Optical

I have no lip sync issues when using one of these instead of the xbox one:
- Built in Netflix/Hulu/HBO
- Nintendo Switch
- Standard broadcast television

I was chatting with Sony support tonight and they claimed to have already fixed this issue and that I have the latest software. The only place the lag showed up was when trying to watch a Blu-Ray on my One X.

Xbox to Playbar directly showed no lag and Xbox to tv directly without the soundbar showed no lag.