Avid Contributor I

If you're experiencing audio delay issues, read this

551 replies
261742 views

I've been living with lip sync issues (audio behind the video) since I got my Playbar about a year ago but I finally decided to do something about it. After multiple conversations with Sonos support and the LG's support people (they kept blaming each other for the audio delay), I decided to email Sonos' CEO about the issue.

After a few hours, I got a reply back from him, CCing a team manager who was going to look into the issue. We scheduled a call and he had me send various diagnostics to him. He said that the engineering team was going to investigate and get back to me.

A week later, I got an update. He told that they are still working on the issue. He also said that only one other person had reported the same issue (I assume that means that only one other person with an LG TV). So, if you're having audio delay issues and you've tried all other troubleshooting, reach out to Sonos support and have them look into it. If it helps you might mention my reference number, which has already been escalated:

Keep in mind that my setup is pretty straight forward (LG C6 OLED TV connected directly to the Playbar via Optical, audio playing from the built-in apps) and every single thing LG and Sonos suggested, including going into the TV's service menu and changing things there.

I know there are multiple post on the topic so hopefully we can solve at least some of the issues causing audio delay.

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Keith N

Sonos Staff

That sounds really frustrating, Prodan, thanks for sharing. It looks like that case you mentioned is open with one of our most senior technicians, so you're in good hands. Let me know if I can help with anything else, and hopefully we can get all your questions answered soon. Talk to you soon!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

K

Kevin Connors

Lyricist I

I've developed the same issue as of two days ago, and I've got 2 Playbars that have been in use for over a year suddenly lagging behind. Adjusting the delay has zero effect. Nothing has changed in my gear and one is off a FiOS box and the other off an Xbox One.

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Aggie02

Lyricist I

This is disappointing. I just purchased an LG OLED C7 and a playbar. I have the same problem. I wish I saw this last week.

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BlueDry

Lyricist I

Got exactly the same issue with LG C7 . Playbar - sub and all the rest basic setup connect straight . Let me know if they want more “case” users.

And also, keep us post !

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stil

Contributor I

I too have had this issue but just lived with it. I can adjust the lip sync delay settings and it does make a difference but no matter what the setting the audio and video are never all the way in sync.

By the way, I have a Sony TV.

Keith N

Sonos Staff

Thanks for reaching out everyone. Usually, lip sync issues come from something handling the audio along the way, so a recent change could be due to an update on your TV if the PLAYBAR is wired in there. Try wiring directly into the source to see what the sync is like.

In any case, we'd love to investigate this with you further. I'd suggest giving us a call so we can work on this in real time and gather as much information as possible. Our contact information can be found here.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

J

jhix

Lyricist II

I only get audio delay with xbox, I assume this is because we're forced to use bitstream out and dolby digital. The audio lag is present on the tv when bypassing sonos, sonos makes it worse however. Bitstream out and dts works flawlessly on the tv but alas sonos refuse to support dts. With all my recent playbar woes I think im finally ready to sell up and move on to a proper home theater set up.

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damosapiens

Contributor I

I have the same problem with a Panasonic DX802b. Audio delay as discussed while bit-streaming to Playbar.

No issues when I directly play from the TV i.e built in apps or tv tuner but happens when passing through 5.1 via HDMI.

Temporary fixed by using a HDMI switch with optical out to the playbar which is a pity as I would like to use the TV to "manage" all my inputs.

Numerous people over at AVforums have the same issue but Panasonic is made aware by myself and others but their recent update did nothing to resolve the issue.

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Quinnthouzand

Lyricist I

I got a new 60inch Sony and a play at for Black Friday. After returning the first play bar because it made smoke when I plugged it in.. it was dead on arrival. I got the second one hooked up today. It worked but there is a crazy delay that only gets worse with the lip sync delay setting. I’m going straight out of the TV via optical and just using the built in smart apps. It’s just aweful, being a filmmaker myself it makes me cringe. I’ll be returning this second one tomorrow if I can’t find a fix.

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sentagoda

Lyricist I

I have the same issue. I have a Philips Oled tv, and the out sync is only getting worse. When bypasing Sonos everything is in sync. So frustrating.

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