Enthusiast II

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Sonos Ace - Buzzing / Static Noise and low volume HELP

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Hi,

I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware).

Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory).

I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones.

has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair.

I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up.

please if anyone else has this issue and it’s not my pair being faulty then let me know!

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J

JayperryAnswer

Lyricist III

Okay updating the thread as I have some exciting news!! After receiving my replacement Ace headphone and being disappointed to find a slight static/buzzing I am happy to say that the new update released today has fixed the issue. The buzzing/static is gone and must have been related to software. Phew 😮‍💨 cuz I really do love these headphones

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prosive

Lyricist I

Having the exact same issue with static / crackling in the right ear cup. Is the only resolution to replace the unit?

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cbguder

Lyricist I

I too have the same issue with static/buzzing in the right ear. I am curious to see if replacement units fix the issue and/or whether Sonos can fix it with a software update in the next couple of weeks. Otherwise sadly these headphones are going back to Amazon.

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dxa

Lyricist III

I have this issue as well. Straight out of the box and it buzzes out of the right ear. Performed the day-one software update and it didn’t help.

I do have the same issue, it’s buzzing on the right side, it’s highly noticeable during aware mode, you can barely hear it on active noise cancellation but it’s still there.

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CRC77

Lyricist III

Same issue here. I unboxed, updated their software, put them on, and then heard the problem in the right ear. Not present with ANC on, only in aware mode. Hadn’t even listened to song yet. Have lodged a support ticket.

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Diillan

Lyricist I

i had the same problem. Called them today and i’m sending back to sonos, and hopefully i’ll receive a non faulty pair, if not, not sure what headphones to get anymore with me getting the maxes and them breaking on me within 1 week, and the xm5’s not being up to par.

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CRC77

Lyricist III

Update: 75 minute wait on the phone for help, which I won’t be doing. My support ticket wasn’t really a support ticket as it looks like my query ended up with sales via their chatbot no-humans-available live chat. So sales emailed me and told me to apply updates, which I’d already done, and told me to raise a ticket through live chat (which I can’t as it directs me to the phone), or the phone (which is a 75 minute wait).

To add to this, I just discovered that when the headphones are extended to match a comfortable wearing position on my head, that they don’t fit in the case. You need to retract them, lose your length setting, and reset every single time you take them out of the case. What.

Anyone else find the zipper on the case jams after the first 5cm every time?

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Mat69

Lyricist III

News is spreading :
https://techissuestoday.com/sonos-replacing-ace-headphones-due-to-anc-static-noise-issue/

tic, tac.

Please put the red memo everywhere and send a non faulty unit (yes, I called, and I lost my time).

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