Sonos Ace - Buzzing / Static Noise and low volume HELP

I believe is a software problem in the Bluetooth firmware. 

I’m now testing from my MacBook. If I deactivate Zoom and only use the Sonos ACE to listen music (e.g. Spotify) the noise goes away.

As soon as you have Spotify open and then you open zoom as example and go Settings » Audio to test speaker and mic the noise starts.

@Sonos you should test and provide a software update soon.

I'm also having this issue. Sonos support put me on hold for 30 minutes, then the call dropped. I'll try contacting them again, but may have to return these if it's not resolved. I understand it's Sonos' first headphones, so issues are expected. But for a premium price, better customer support is needed.

I've just received my headphones and updated them and I'm experiencing the right ear crackling buzz sound as well.

Called support and they wanted to walk to me through diagnosis which I said wasn't necessary because I’ve been reading about this as a known issue.  I'm at work and didn't have the headphones on me at the time.  Told me to call back, so I returned them at Best Buy. 

What in the world….

I had high expectations because Sonos set the bar pretty high, I love their stuff!

But… Ace should be translated to Ass

Same issue, the static is super noticeable so it makes it horrible to use for meetings. It is not very good for movies when you own a beam (v1), not particularly great for music either. This is the first product that seems to be extremely disappointing, so much so that I like to return mine @Support can I please get help to get a better experience or provide me with a RMA? 

I think if they don’t resolve the issue somehow or if they don’t want to send me a new pair I’ll return them. 
 

I mean, this is bad customer service at this point. They know there’s an issue, I’m not going to pay £449 and be happy with static noises in my ears. 
 

I used the Support Chat this afternoon, and eventually got through to a real person.

I said up front that I wanted a replacement, and I pointed the Chat Agent to this thread and the other one.

They said the issue was a known issue, went through the usual questions, waited for authorisation from the support tier above them, and then finally came back to say that a replacement was authorised 👍

Only annoying thing is that I have to send the original headphones back before I get sent the replacements.

That’s horrible! Glad I returned, not dealing with all that.

I get a new one from the reseller Hifi Klubben. They are going to sent an Ace from an new batch to the store so that they can swap it for me. That's service, isn't it Sonos?

I can understand them wanting to wait until they’ve received the original set back (what if I was lying, kept the 1st set and sold them?), but I’ve dealt with other retailers before who will happily send the replacement first - sometimes with a temporary credit card hold that gets released once they receive the  original item.