Enthusiast II

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Sonos Ace - Buzzing / Static Noise and low volume HELP

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Hi,

I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware).

Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory).

I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones.

has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair.

I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up.

please if anyone else has this issue and it’s not my pair being faulty then let me know!

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J

JayperryAnswer

Lyricist III

Okay updating the thread as I have some exciting news!! After receiving my replacement Ace headphone and being disappointed to find a slight static/buzzing I am happy to say that the new update released today has fixed the issue. The buzzing/static is gone and must have been related to software. Phew 😮‍💨 cuz I really do love these headphones

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Obiwantoby

Lyricist III

So is the ask now to create a support ticket with Sonos?

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focusonthejourney

Lyricist II

Hi,

I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware).

Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory).

I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones.

has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair.

I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up.

please if anyone else has this issue and it’s not my pair being faulty then let me know!

yes me too just as you say

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F

focusonthejourney

Lyricist II

Hi,

I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware).

Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory).

I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones.

has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair.

I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up.

please if anyone else has this issue and it’s not my pair being faulty then let me know!

Me Too.

~40 dB crackle/buzz. Right side. Volume oscillates slightly. Still there in quiet environment. Heard in Aware Mode with or without a wired connection to phone, but not in Active Noise Cancellation or Off modes. Is it inappropriately selecting and presenting some fraction electromagnetic spectrum?
Hoping too that it’s software. Good to know about the long phone wait times. Won’t bother calling for now

iPhone 14 Pro

iOS 17.5.1

2.9.3 Sonos, Latest Update

Mark

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Ziliro

Lyricist I

2.9.3 Sonos, hearing crackling for certain songs, especially from youtube songs. Otherwise they sound real good. Tried with ANC on and off.

It’s quite disheartening.

Funnily enough, I tried the same song, 1 from Spotify and 1 from youtube. It’s clear in Spotify app, but not in chrome/youtube. Not sure if it helps but I hope there’s a patch fix

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jag.sahota

Lyricist II

@Corry P Still nothing!

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laurentxdubois

Lyricist III

I’ve opened 1 case on Thursday followed by another one on Friday to the support regarding this issue, still no news at all from L2, how long am I gonna have to wait for replacement @Corry P? Otherwise I will simply return the product. It is not good at all to keep the clients in the dark with no news, forcing the client to ask and follow up.

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BarryBobbles

Lyricist I

Honestly I suspect that those saying they don’t have the problem actually do. They just don’t hear it or aren’t susceptible to it.

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the.Alphabeats

Lyricist I

Adding my name into the ring. The noise is really irritating in the right ear only when Noise Control is switched on (For me its only audible in Aware Mode). Would love to know if this is software/hardware issue. I want to keep my Sonos Ace headphones, but the need for ANC/Aware Mode is essential to me (especially at £449). Looking forward to seeing how this issue is resolved.

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alberton1984

Lyricist II

Is this a hardware issue? My experience with Sonos has mostly positive. I am giving it a week before I return it. It would be great to post and update on this problem.

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imranra

Lyricist III

Is this a hardware issue? My experience with Sonos has mostly positive. I am giving it a week before I return it. It would be great to post and update on this problem.

I’m similarly looking for clarity on Sonos on whether this is a hardware or software issue.

Can anyone from Sonos provide clarity here?

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