Enthusiast II

Answered

Sonos Ace - Buzzing / Static Noise and low volume HELP

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Hi,

I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware).

Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory).

I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones.

has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair.

I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up.

please if anyone else has this issue and it’s not my pair being faulty then let me know!

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J

JayperryAnswer

Lyricist III

Okay updating the thread as I have some exciting news!! After receiving my replacement Ace headphone and being disappointed to find a slight static/buzzing I am happy to say that the new update released today has fixed the issue. The buzzing/static is gone and must have been related to software. Phew 😮‍💨 cuz I really do love these headphones

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M

Mat69

Lyricist III

That’s a big queue.
Asked for a return, settled in 30sec. I'm out.
Take care.

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benhousego

Lyricist I

I have a similar issue it sounds like crackling whilst playing certain songs and don’t know what to do only go them today.

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Sonas69

Lyricist I

Can someone from Sonos at least acknowledge the issue and provide some clarification on wether it’s software or hardware?

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dxa

Lyricist III

There was a new update today (June 7th) for the Sonos Ace, however, it didn’t fix the static hissing noise on the right ear, at least not for me. It actually broke the Sonos App controls by making it one-way from the device, after the update, I can no longer set the noise control from the app.

I spent almost two hours with customer support troubleshooting the static noise issue but no luck. Replacement seems to be the only option. Really sad.

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Euge80

Lyricist III

I did the update. The app works but the noise is still there (a bit less I might say)…

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CRC77

Lyricist III

Just updated to 2.9.3-a09bbe3eb, the sound still exists. It is much more pronounced when they are connected to my MacBook Air M1 as opposed to my iPhone 15 Pro where the noise is still there but less pronounced.

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Obiwantoby

Lyricist III

Is there a fix - I thought I was crazy but glad to see it is a real time. I quite enjoy them otherwise.

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Subtronic

Lyricist I

I think the level of noise corresponds with Bluetooth bandwidth in use. First, if I move my phone within 3 inches of the right earcup, the noise goes away. Second, the noise is very noticable when updating the headphones, yet almost disappears once the update completes. The noise returns when playing a source like Spotify, but it's hard to notice until there is a gap in the playback. I suspect the intensity of the buzz may vary according to the codecs supported by your source.

I'm hopeful this would be fixable via software as I don't want to deal with a return.

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Jayperry

Lyricist III

I am having this same issue! Received my white Sonos ace from Sonos on launch day. Today I noticed a buzzing or light electronic static noise coming out of the right ear cup and only while in transparency mode.

it is very clearly a Bluetooth connection static sound. I’ve tried cleaning the outside to make sure there is no dust affecting the mics but the sound albeit slight still prevails. I love the headphones but this kind of issue for the price range is unacceptable.

also not liking that I’d have to send back my headphone before they send me a replacement.it have to just return to Sonos and buy a new set from Best Buy to hopefully get a pair that isn’t faulty.

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Mjdegraaf

Contributor I

Same issue for me. Most notible when in a Microsoft teams call and no sound is made. First noticed when everybody was out, getting a coffee. I don't know if this is the only scenario. I was connected through bluetooth and had multi point connection activated

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