Enthusiast II

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Sonos Ace - Buzzing / Static Noise and low volume HELP

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Hi,

I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware).

Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory).

I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones.

has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair.

I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up.

please if anyone else has this issue and it’s not my pair being faulty then let me know!

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J

JayperryAnswer

Lyricist III

Okay updating the thread as I have some exciting news!! After receiving my replacement Ace headphone and being disappointed to find a slight static/buzzing I am happy to say that the new update released today has fixed the issue. The buzzing/static is gone and must have been related to software. Phew 😮‍💨 cuz I really do love these headphones

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Twarkie

Lyricist II

My headphones are getting replaced by Sonos. I’m just worried that ALL headphones have the same problem. Some people are just less prone to notice issues like this.

If the next headphones have the same issue it’s an instant return for me.

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FredSWE

Lyricist I

Sonos started a vote on this on reddit.

https://www.reddit.com/r/sonos/s/dBLyHzoCe4

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dxa

Lyricist III

I’m also using the multipoint bluetooth via PC (mac). I just installed the latest Sonos software update (at the moment of writing this comment) but it didn’t fix the right ear static noise. It did fix an app issue where clicking any selection of the noise controls wouldn’t do anything. BTW software update is not possible while you are connected via bluetooth to a pc or perhaps any other device besides your phone while in multipoint, the app just hangs and never shows you the progress.

Based on what I’m seeing, static noise problem is highly related to bluetooth, static goes away when I disconnect the headphones from the pc. Of course, it comes back right away when it’s connected back.

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Chriso66

Lyricist II

Sonos fan here, same issue and did a firmware upgrade.

Taking them back for a refund for $700 Australian, they should be perfect.

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Roesjeremy

Lyricist III

Is there any news on this? Also, I just noticed that within the Sonos community I cannot find any of the two larger topics regarding the right ear issues? When I search for ace buzzing or static noice there is nothing. So I used my history to find this page?? Hmm

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jgatie

Is there any news on this? Also, I just noticed that within the Sonos community I cannot find any of the two larger topics regarding the right ear issues? When I search for ace buzzing or static noice there is nothing. So I used my history to find this page?? Hmm

Nothing sinister going on, the search sucks for everything. It just may be the worst forum software ever created.

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brittorichards

Lyricist I

I'm relieved to hear I'm not the only one experiencing this. Initially, I thought it was a hardware defect and considered replacing it. I really like the sound quality, but I was worried about the issue with the right ear. Hopefully, they can fix it with a software update.

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MarvelX

Lyricist III

Just installed the new update for the Ace and still the same static noise. I they don’t fix this I will return it and buy the Apple headphone.

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Impatientlama

Lyricist I

I think the level of noise corresponds with Bluetooth bandwidth in use. First, if I move my phone within 3 inches of the right earcup, the noise goes away. Second, the noise is very noticable when updating the headphones, yet almost disappears once the update completes. The noise returns when playing a source like Spotify, but it's hard to notice until there is a gap in the playback. I suspect the intensity of the buzz may vary according to the codecs supported by your source.

I'm hopeful this would be fixable via software as I don't want to deal with a return.

The static went away for me as soon as I put my phone up to my right ear cup.

Hoping for the same.

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Chriso66

Lyricist II

Just FYI: Just unboxed and set up my Ace, turned on noise cancellation and can confirm that I do NOT have the issue with static/buzzing sound in the right ear. Perhaps a faulty batch?

Ross.

Hook up to blue tooth via a tv and it happens straight away. So disappointed in this very expensive product

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