Get help and assistance with your Sonos system

Realicé cambio de router y operador de internet, esto ya lo había hecho anteriormente en varias cocaciones. Pero en esta última vez, tengo la aplicación en mi portatil MacBook Pro y mi Iphone como hace años ocurría, pero ahora no volví a tener acceso a mis parlantes Sonos One, quien ha tenido alguna experiencia al respecto. Moderator Note - Translation by Google:I changed my router and internet operator, I had already done this before in several occasions. But this last time, I have the application on my MacBook Pro laptop and my iPhone as was the case years ago, but now I no longer have access to my Sonos One speakers, who has had some experience in this regard.

I have been using Sonos for many years, very reliable and pretty much rock solid. My system consists of 4 Sonos Connect Amps and 3 Sonos Connects. Everything is hardwired, direct Ethernet connection from the Sonos equipment to a switch and from there to the router. WiFi is disabled in every Sonos component.Lately I have experienced that Spotify is very slow when controlled with the Sonos app, but specifically in the connect amps, not in the connects. In the connects the volume control, skip, album cover is almost instantaneous, either with Spotify or local library. But with the connect amps volume change takes 10-30 seconds, skip 5-10s and so on when playing Spotify content. With local files works fine. Very frustrating.spotify works perfectly outside Sonos with my phone or desktop app.So no WiFi related since everything is hardwired, any suggestions where the problem could be? The wierd thing is that it happens only with my connect amp devices.Also the Sonos devices have a reserved ip

I am old and maybe idiotic, but have had computer related technology since the late 70’s.  I have 2 Fives, Arc, Boost, Sub and an old Five (gen one).  Every time my router reboots as often happens with ComCastEvilEmpire and the area I live in, I have to crawl around on my hands and knees unplugging and replugging everything in.  This is the only equipment I own that FAILS to automatically reconnect - all  my other wifi and bluetooth devices do it automaticly.  Fix your software!!!

My TV is connected to my PC, so if there’s any sound on my PC, it ungroups and switches to the PC sound. I’d like to deselect the options to:TV Autoplay & Ungroup on AutoplayIf I undo these options, how can I manually tell my Sonos TV speakers to reconnect to the sound that my TV/PC is giving off when I’m ready to play music from the TV/PC again? I’d like to switch manually, but I don’t see the option.

I have no idea what is causing it, but my whole Sonos system (two Era 100s, Sonos arc + Sub Mini) is currently a bunch of bricks.  I wasn’t a fan of the new app, but I still could listen to music. Then a few days ago started getting random pauses in the music, some speakers dropping off, music stopping altogether. I tried everything in the settings, with networks, etc. Out of desperation, I figured I’d do a factory reset on everything and just re-build the system from scratch. I did that, but now I get “error 1,000” or “error 1,105” or whatever and I can’t register the speakers. They just sit there in the Sonos app as “not registered” and I can’t “fix it” because I just get more errors. I’m located in Canada, btw. I’ve seen things about people using VPNs in the US to get around this, but I don’t have US VPN on my router. This shouldn’t matter, this is a broken product if you need to install a VPN on your router. Sonos is rapidly going from one of my favorite product company to the sour

There used to be a way on the old app where you could adjust group volume but dragging overall volume to zero, lifting finger, and then increasing the volume. All speakers would then have synced to the same volume. The new app seems to have lost this feature - is there another way of doing it I haven’t found?

I’m using the Amazon service but cannot find a way to display album or track info.

Hello everyoneA couple of days ago I received my new Sonos Amp, I already installed it on my old TV via HDMI ARC (Samsung 55MU6103) and configured it with the Sonos App, the App did recognize the HDMI port and listen to the sound it gives. The problemThe problem is that the audio from the TV cannot be heard on the Amp (whether I changed the HDMI cable, disconnected other HDMI devices from the TV, or set the sound to PCM) and it still cannot be heard. The funny thing is that by connecting my Sonos Beam to that same HDMI cable and the same TV without modifying anything, the Beam can be heard, I don't know what else to do with the AmpThe online input of the Sonos Amp works perfectly as well as sending music via WIFI from the Sonos app

We have this situation:3 different devices, on two (2) the Sonos app finds the system and works. On one device, with the updated app version, it does not work. The devices:a) Iphone 14 - IOS 17.5.1 Sonos App vers 80.04.04b) Windows PC - windows 11 Sonos desktop vers 16.2c) Android 12.0.0 Sonos App vers 80.04.05-release + 20240702.edb3233Same wifi networkThe app installed on Android and Windows devices finds the Sonos system and works.The app installed on Iphones does not find the SONOS system.We are not talking about a single IPhone 14 having this problem. We have this model as a company phone: about 50 employees. All employees with this app version cannot use SONOS. Those who have the older version of the SONOS APP installed (light brown icon), on the other hand, can manage the system via the app.

El iniciar configuración Voz Alexa indica  que tiene error , no se puede iniciar  el asistente de voz no te dirige a la página de amazon para iniciar  sesión,  Moderator Note - Translation by Google:Starting Alexa Voice configuration indicates that it has an error, the voice assistant cannot be started, it does not direct you to the Amazon page to log in,

The new app is not great. I type in a music artist and it populates Top Songs by the artist and you cannot just shuffle all those songs and can only play one at a time. This ludicrous but am I doing something wrong? It’s ruining my time by the pool with my Arc, Sonos One surround sound and recently purchased Sonance outdoor speakers. Please advise. 

Se puede configurar un Era 300 con un Era 100?. Agradeceré sus comentarios al respecto. Moderator Note - Translation by Google: Can an Era 300 be configured with an Era 100? I will appreciate your comments on this.

Sonos ARC connected wired keep disappearing from sonos system, I have 2 Sonos ARC and 1 Sonos AMP connected wired, but one of the sonos ARC keep disappearing from sonos system, what can be the problem?I am using Ubiquiti network new network new sonos devices and I even try to save the to Static IP Address for each Sonos product to avoid IP conflict but still loosing one of the Sonos ARC.

I have a music library on my MacBook Air running Monterey 12.7.4.  I am unable to get Sonos to access it- when I try to set it up, I get told that my administrator name or password is incorrect (which it isn’t!).  I have quite a lot of content including obscure folk music and digitised classical music which isn’t readily findable on streaming, and it is very frustrating not to be able to connect from either iPhone or computer.  I have the latest update of the app.  Any solution??

I have 3 sets of sonos speaker; 2 sonos One and 1 sonos era 100.Since the update of the sonos cell phone app, the sonos era 100 speakers keep dropping after being added as a group with the other speakers.Prior to the update of the app, this was not a problem.Is there anyway around this?

Hi SonosWhen can I expect the previous challenges with the new Sonos app to come through?Today I have challenges with the fact that I can't get DR P4 radio to play on my Sonos system at all. Likewise, there are family members who have challenges connecting to the Sonos system. It is really challenging after the new App and certainly not demanding to speak well of Sonos in everyday life.Looking forward to hearing from you.Best regards Martin

I woke up this morning to play some music in my office, and the Port wasn’t responding. In fact, it’s not even present in the app, and upon inspection, the front status light wasn’t on, even though it was connected to power. Changing to a known good power outlet, still nothing. No lights on the front or on the back. Attempted reset by holding down the infinity button and plugging it back in, nothing.Seems it just died on its own for whatever reason? I’d love to contact support but that’s not an option anymore apparently. Device is from February this year.

How best to switch beam audio between TV and Pandora music?

Hello,I have a Sonos Beam 2 with a pair of Era 100 for surround and a Sub mini. So, the immersive set.My Beam 2 is connected on an Earc hdmi audio return on my BenQ 3100i videoprojector, which is 4k HDR10 and Dolby Atmos.I use my Xbox Series X to watch my movies because it has full compatibility, and work perfectly well with my Sonos home cinema and BenQx3100i videoprojector. My problem is, sometimes it would detect Dolby Atmos (even just using the Xbox) and sometimes not.I tried many hours to understand what makes Dolby Atmos work, or what doesn’t but I cant figure it out. I checked all my settings, on my Sonos, on my Xbox and on my Benq videoprojector. My Xbox says it’s Dolby Atmos compatible, I can actually select the option but, sometimes the sound just won’t come out. Also tried to set threw the Dolby app.Can anyone help me ? Thank you.

Hi I have updated the app. I can only play one song at a time from Spotify before looking for another and loading the next. I can't add songs to a list. What am I missing? Thanks for advice Alan 

 App is on Android Phone.I want to edit the Home page of the app but if I click the “Edit Home” button, the items seem to be grayed out.Nothing happens if you click on one.Is there a way to fix this?

By carefully following hints on this Community I was able to once again view my Music Library through the Sonos App. I have an older iMac and did the following: This must be done on the web based Sonos app. There is no method using IOS on iphone.Enter File settings and change sharing to SMB Give proper permissions to Sonos to view Music folder. Enter correct path-link to My Music folder. Enter the Sonos app (web based on iMac) and Add Music folder using NAS.Having done all this the following observations are made:There is no way at present of searching My Music Library through the sonos IOS app. Searching the Music Library can be done in two ways: through Spotify Library search or through Sonos search on the web based app.Good Luck to All ! 

I have recently bought sonos ace and when i plug the 3.5 mm jack and take calls on my laptop on teams the other person can't hear me properly. Is this something that can be fixed. Works perfectly fine with bluetooth.

The new app SUCKS , the inability too group rooms is terrible . You can’t mute without putting the volume down, unlike previously where you can just click the volume control and immediately mute. Please bring back the last app was perfect. 

I’ve been using Sonos for 5+ years. Besides setting up your system, I am confused about what is the Sonos App for? My use case is really basic. I would like to see at a glance what is playing on all my speakers. Help me easily combine speakers for the source I want. But it’s clear this is not the top use case for the app. What does everyone use the app for? What is the user interface optimized for?—————————————————FWIW: here is my experience trying to use the app for my use case above:When I launch the app, it shows a recently played that’s always empty.My connected services (Apple Music & Spotify) - the Sonos interface takes more taps to get to the playlist and album with the nested menus. It also slower since it doesn’t seem to cache locally. So I usually have the music already playing from Apple Music or Spotify.My sources: which only shows the TV. I don’t understand the user value to start from the Sonos app for external sources. It doesn’t allow me to control my TV. Floating P