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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27782 Topics
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AndyDoContributor I
asked in Home theater
HDMI Splitter problem with Beam Gen 2

Hi. I have a not uncommon problem in that my 2nd Generation Beam and Samsung TV frequently don't want to talk to each other. The problem seems to be related to the EArc capabilities of the TV, as if I disable that, they play together nicely. As a workaround I've borrowed a 1 In / 2 Out HDMI splitter from work. My intention being to feed my media system (Vero 4k+) into the switch, with one output feeding the TV for the vision and the other the Beam. However, on trying this I get no sound at all from the beam. The app shows nothing on the beam's input (I've made sure it's an allowed format being used, deliberately dropping to 2 ch stereo for the test). Swapping the splitters 2 outputs around makes no difference. I assumed the splitter was somehow blocking the audio, but, with the splitter still in circuit feeding the tv but reconnecting the beam so it's fed as normal from the EArc/Arc output I get the media systems audio as normal from the beam. So fed straight from the splitter - no aud

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8 months ago
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angusbutcherContributor I
posted in Speakers
Sonos Connect system dropping out

Hi, Ive recently connected my record player to my two Sonos Ones (Stereo Pair) with a Sonos Connect:Gen 2, and I’ve had to leave it set to the max latency (2000ms), as when I set it any lower, I’m experiencing massive dropouts, with just one speaker at a time and then both etc. They're very close in the same room, and I’m wondering if I need to buy a sonos boost or hardwire one of the components, or if I’m missing something. The stereo pair have no issue with other inputs, but clearly the Connect is still transmitting as the dropout only happens on one side. Setting to 2000ms latency fixes, but this is really annoying as it’s such a massive delay from the turntable.

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106rallye
8 months ago
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Rchull69Avid Contributor I
asked in Home theater
No Atmos

Ok, so I know I probably missed a thread on here somewhere, but I’ll tell my issue anyways.  Brand new Sonos Arc, have a 75” Samsung 4K TV (QN75Q70AAFXZA), and the newest Apple 4K TV. I’m using the HDFury Arcana with brand new 8k HDMI cables. Apple TV to input on Arcana, HDMI eARC out to Arc soundbar, and other HDMI output to eARC HDMI input on TV. Everything works fine, I get Dolby 5.1, I’m ok with the black screen when content is switching, but not getting Dolby Atmos when watching 6 Underground on Netflix, I have the UltraHD subscription. What am I missing? I have majority of Arcana settings on Auto as well, confused as to what to set to other settings. Any guidance would be greatly appreciated.

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8 months ago
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LarryBassettContributor I
asked in Speakers
how do I change the setting for my system?

I have new access for my Wi-Fi and need to change how Sonos finds it

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Airgetlam
8 months ago
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dlwnovaContributor I
asked in Speakers
wiring 4 non-Sonos outdoor celling speakers

We have a new covered deck which 4 flush ceiling speakers were installed. The electrician ran a wire from each speaker to the basement where the Sonos Amp is located. Can I put two speakers on each Sonos banana clip or do I need 2 Sonos Amp to run all 4 since they each have their own wires leading to the basement? 

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Airgetlam
8 months ago
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sfiske01Contributor I
asked in Controllers and Music services
volume randomly increases to 100%

I see others have had this problem, too, but comments have been blocked for some reason. Maybe because there's no solution yet? But every time I open the Sonos app if I have music playing the volume shoots up to 100%. I don't touch any buttons or sliders or anything, it does it all on its own.

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Airgetlam
8 months ago
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CFM1971Contributor I
asked in Components and Architectural
connectivity of other devices

Can I connect an external turntable to my Beam(Gen 2)?

343
Ken_Griffiths
8 months ago
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Too much techAvid Contributor I
posted in Speakers
Ideal position for pair of Era 300 speakers for stereo 🎼

Hi,I am getting deeper and deeper into the Sonos ecosystem. I now want a better speaker for stereo audio, and have decided on a pair of Era 300s.I was wondering what the best placement for the speakers would be. In the old hifi days, the speakers would be at the height you would be, in listening position, slightly toed in, x cm from the wall, x cm from the corner etc. I know trueplay is designed  to compensate for poor placement, but if I start with the speakers as well placed as possible, there will be less work for trueplay to do, Thanks.

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8 months ago
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YvesB014Trending Lyricist I
asked in Home theater
How to connect one ERA 300 (thus alone) to the TV / ARC SL?

I bought today an ARC SL (connected to my Sony Bravia TV) and one ERA 300.Both are connected to my personal wifi.I would like to get the TV sound on the (alone) ERA 300 (located in the kitchen) but did not find how to proceed.Any help welcome.Cheers 

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8 months ago
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CrunchieDogContributor I
asked in Controllers and Music services
Most radio stations are fine, but Sonos Cruise Control drops constantly

Our system will play most radio stations perfectly well. All day long, no problem. Except for Sonos Cruise Control … which drops the conenction about every 30 minutes. It goes quiet for about 10 seconds then re-connects and carries on - until the next time. it will do this all day long, day after day. But only on this one channel. Does anyone have any ideas? (yes, I know its probably easier just to listen to something else, but the Mrs seems to prefer Cruise Control to anything else) 

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Airgetlam
8 months ago
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Markie999Contributor II
asked in Speakers
sonos connect

I have a two ones, a beam gen 1 and a move gen 1. would adding a connect gen 2 improve my sound quality? 

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Airgetlam
8 months ago
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ScottishbangherContributor I
asked in Home theater
Sonos Ray won't connect to xfinity xr-15

Any advice on this? I'm trying a+d then using code 33919 but my remote is not connecting to Ray. I can use my Sonos app to control volume but I need this to work with my remote so anyone can use the remote to control volume. Any help here? 

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8 months ago
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dval29Trending Lyricist I
asked in Speakers
Arc drops randomly from LG oled TV

My setup:LG 65” OLED (OLED65C3AUA.AUS) Sonos Arc SL  No other devices plugged in to TV  HDMI plugged in to port 2 in TV (e-arc/arc port)  Audio output: “HDMI Arc” with so sound options available (all greyed out on TV)My problem: Sound will stop working after 20-30 minutes. Absoutely no input change, volume change, or app change. Sound goes from working perfectly to being silent. Very frustrating. I unplug/re-plug the power and the HDMI several times and then it works again. What I’ve tried: I bought a new, high-quality HDMI cable and the problem persists, so I am back to the Sonos-included cable. When the sound goes off, the Arc is still on, and the sound still works on the Arc (when I physcially presst he volume buttons in makes the thumping sound) and the led turns on. I have updated the firmware on both the TV and the Sonos, and I have checked the plug connections a million times. Anyways, this is a brand new tv and this is extremely frustrating. Please help. Thanks

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8 months ago
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simon512Contributor I
asked in Portable speakers
sonos roam won't turn on or charge

Hello,My sonos roam won't turn on or charge since yesterday, it was working perfectly paired with my sonos one, it stopped working so i try to charge it and nothing happen since, i used every usb C cord i have ?Holding the power button for 5, 10, 12, 30 seconds won’t do nothing, the orange LED is not working too.Don’t know what to do ????Merry christmas, i’m afraid that only half of my family will listen to my christmas playlist.Best,  Simon

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8 months ago
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GOTHAContributor I
asked in Controllers and Music services
how to adjust the sound in Move?

I am using the Sonos APP, how can I adjust the sound (bass and treble)?? 

341
Airgetlam
8 months ago
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Mach10Contributor I
asked in Home theater
Controlling Sonos Era 100 (x4) and Sonos Arc volume jointly

Hello. Please help. What I want to accomplish is twofold: 1. Group all 4 speakers (2 next to TV and 2 in the back for surround), hopefully giving stereo/surround effect, and allow master volume to be consistently managed by TV remote. As of right now, my TV remote only controls the volume for my Sonos Arc and the two Era 100’s surround in the back of the room. I have to turn the volume of the Era 100’s (that are next to the TV) up and down in the app2. Stream music, using Airplay at moment as I get used to setting up system, without compromising TV volume control when I switch back to TV. 

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Airgetlam
8 months ago
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BartbartContributor I
posted in Portable speakers
Aux In for Sonos Roam

Can Sonos Roam have wired audio in? I assume it can, via its USB-C port and a 3.5 audio jack to USB-C adapter. The same way as smartphones, essentially.It should just be some software business. Comments?

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8 months ago
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Brandon WebbContributor I
asked in Speakers
Adding a sub mini to a separate rooom on the same system

I currently have a the large Gen 1 sub, a set sound bar, and a set of surrounds. I also have several bookshelf speaker though my home. I do have at least 1 Gen 3 product, the Era 100. I am wanting to add a sub mini to my system to place in another room. I know that you can add a second sub to a home theatre set up. That is not my goal. I just want more bass in another area of my home when I play something on all of speakers. Is this possible? Further more if I one day add another theater set up to my bedroom will I be all to the second sub for that?

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8 months ago
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nyaliman1Trending Lyricist I
posted in Controllers and Music services
YouTube music casting issue

I hope that someone can help me.I have used Spotify for a long time but I am currently experimenting with YouTube Premium and may well settle on the latter. Part of the reason for this is that I can listen to YT videos via a Chromecast audio on the line-in to my ZP90. I think that Sonos will play albums from YT Music just as it will from Spotify but not the audio track of videos.  Of particular interest to me are videos of live music that are not available as albums, for example Hania Rani live at Invalides, in Paris, France for Cercle. I can do this from my PC provided that I use Chrome rather  than Firefox, my preferred browser, but this only finds the CCa (and TV and Roku) and not Sonos but will thus play through Sonos, although seems to be subject to drop outs which is very annoying. (That may be a fault with the CCa, although I suspect it is something else)However my Android phone using the YT app will only find the TV and Roku but not the Chromecast or Sonos.  Spotify on PC and p

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8 months ago
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ScreamingbeamreachContributor I
asked in Home theater
arc and tcl 635

Should I set my audio on the tcl 635 tv to passthrough or auto?  Auto gives me multichannel pcm and passthrough gives me Dolby digital 5.1. I get atmos when atmos is offered from Disney plus.  kinda underwhelmed by the arc. My beam 1 seems much punchier trying to nail down these settings for the arc.  Got a mini sub to go along but haven’t installed yet. Room is smaller 14X20 

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8 months ago
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Danbri44Contributor I
asked in Controllers and Music services
tahoma by somfy

Bonjour,depuis la mise à jour du mois de janvier 2024 et le passage au nouveau protocole websocket, je rencontre des problèmes de d’appareillage entre sonos et Tahoma by somfy. les enceintes se mettent en erreur. Cela n’était pas le cas précédemment. je vous remercie d’avance pour votre retour. cordialementDaniel

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Ken_Griffiths
8 months ago
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Namvet1969Contributor I
asked in Home theater
connection

My 2 ERA 100’s will not connect to my Beam

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Ken_Griffiths
8 months ago
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StojsavljevicContributor I
asked in Controllers and Music services
Sonos won't or can't add my NAS music library Qnap

Historically my Music Library sat on my Qnap, as to reduce the time wasted looking for suitable music, my playlists would stream with no hesitation. Not certain after which Sonos update - my library was recently updated, and a laptop replaced which i feel was overdue. Looking back, I feel the original setup was far easier. Reading up on Qnap forum’s I’m now led to believe that Sonos has somewhat neglected updating their SMB protocols.Something that was working has now stopped. Confused as why Sonos has changed controllers between gen 1’s and 2’s. – A product that I was so proud of to mention and promote, has let me down. I’ve have three play fives for such a long time. 

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8 months ago
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HarrirbyContributor I
asked in Home theater
Era 100 speakers - what is needed to connect?

I am in the middle of converting my garage to a mini man cave and I have just bought the Arc sound bar and 2x Era 100’s for surround effect. While they are a few days away from delivery I wanted to understand how they connect so I can have my electrician build the room properly before the new studwalls are erected…From what I understand the Eras need a USB or Optic cable (can someone please explain what the difference in between the two) connection - but does this go back to the Arc or is it hard wired to a power source? I have looked online for video / reddit or anything but I just don’t see enough detail to guide my sparky.ThanksBryan

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AjTrek1
8 months ago
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Corcodav1516Contributor I
asked in Home theater
Sonos Arc SL, Sound randomly dropping for a couple of seconds

I Have a Arc SL attached to a 65” Samsung TV via HDMI ARC.Our Sound bar shows this issue usually a couple of weeks after plugging the SB out for 20s and plugging back in. This has always resolved the issue for a couple of weeks and then the issue comes back.  I have been on to Sonos support on 4 separate occasions and also provided the diagnostic events - No Joy. Very frustrated considering this is a very expensive SB.  Firm wear - Fully UpdatedHDMI Cable replaced : Issue reoccursSupport suggested changing the WiFI channel, no impact, issue reoccurs

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8 months ago
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