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Hello - 

Let me be clear, I have visited other threads about this topic and have tried most of the suggested fixes.  

This includes unplugging all devices and restarting my router.  This problem rarely, if ever, occurred with the older version of the Sonos App.  My wi-fi signal is quite strong, I was sure to do a speed test and I am running above standard, so that is not the issue.  I will be streaming music on Sonos and suddenly it goes totally silent.  Mind you, when I check the status on the Sonos app, it shows confirmation visually (little bars moving) that music is supposedly playing but it no sound is coming out of any of my devices.  I can usually fix this by unchecking all of my devices and then adding one of them back in and restarting my music again and then gradually adding the other devices in.  Sure, this fixes it for the time being but it inevitably occurs again and again.  Please just be honest with us about what is going  on.  I used to really rave about Sonos and now I feel totally left out by your company.  My attitude has completely changed.  Will fixes to the app finally fix this issue?  I want to like your company again.  Such a good launch but the follow through leaves something  to be desired.  

Same problem with apple music and sonos radio 

Hard to tell what is going on. Have you taken the step to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app
 

 Check the Signal to Noise Ratio.  See link. 
 

 How many speakers grouped when you have this issue?

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