Get help and assistance with your Sonos system

Please add the feature of being able to connect Bluetooth headphones to your smart speakers (likes echos can). 🙏🏻

I’ve had my sonos system for about 5 years now. I’m done!! starting to look for an alternative music system. All the hardware is great!! The controller is so infuriating to say the least!!! I am so very sick of “The requested operation is not available, try again” or any number of other catchy phrases given to not play any music!! This was so easy in the beginning, it’s not like I have a bunch of playlist, or custom anything from anything else. Just want to listen to music with no commercials. Now every single time I open the controller on my computer or phone I get the same song and dance… Or none I should say.However, if I ask alexa she will play just about anything I want. Unfortunately sometimes it comes out of the hockey puck or desk talk to gadget so I have to tell her to turn it off, get up, go into the kitchen where my sonos speak is and ask there… Is it really too much to ask for the music I want when I want it? After all, isn’t that why I spent the money to buy this system??

It happened again. The new update in Jan, 2025 dropped the connect 2 from my devices and I cannot reconnect it. I can occasionally get it to connect, but then it drops and I get a ghost image saying it is “Not Connected.” I am certain that Sonos is pushing people to buy other newer devices because it is ALWAYS an update that knocks the Connect 2 device out of the group. A new device is EXPENSIVE so please Sonos, do the right thing and continue support of your older compatible devices.

Hi,What's the best way to adapt my coax output from my Tv to the HDMI earc input of the Beam gen2 and still get good sound quality from my soundbar?Any suggestions on the product I should get? Thank you

I’ve been fighting this issue ever since the SONOS App update. Right now I get “Access Denied” when trying to access my 2TB Samsung SSD attached to my TP-Link Router.  I can copy and move all the files from my MacBook and Windows 11 system BUT SONOS will NOT play the files giving “access Denied.”  I tried to set up rights from the Windows system since  the SONOS app has one feature not on the MacBook.  Today I decided to take a bigger hammer to the problem and connect the SSD directly to the Macbook, NO FILE FOLDERS displayed?  Now I’m wondering what would be the best Disk Format for that SSD to get the Music Library online.  Any suggestions welcomed The MacBook Version of the app : No “Fix Permissions” option The Windows Version of the app.  Should it really fix the permissions? 

Hi,I’ve been using SONOS for more than 10 years. Initially, I’d chosen this system after a very careful selection, for its simplicity and efficiency.I know I am far from being the only one complaining now, as the system and app came through many updates, and grew bigger and bolder… and less and less reliable and slower.This is a last call to the SONOS team, management and developers, from an anonymous user, being part of the many anonymous users that make the SONOS community. Please… please stop making the system and app more complex, and go back to simplicity and efficiency. Please be reasonable… only a few options, that’s it. You know which ones are important (all feedback you get focuses on the same essentials).An App which takes 10 seconds to connnect to a speaker, or sometimes does not actuates anything anymore… is useless. Users don’t pay for zillions options. They want it to work. Loud and clear.I hope this message in a bottle will be heard. Otherwise I’ll soon switch to another

Ive had an Arc, Gen 3 Sub and a pair of Ones as my rear for surround.  I recently bought a pair of era 100’s to add as fronts (thus finally have living room surrounded all around), but they’re adding separately as stereo and don’t play with the existing setup.  Apparently I’m a moron with this App. Do I need to delete my setup and start over with all speakers?? 

App keeps asking me to sign out and back in as master owner just trying to add a speaker

I am building a master bedroom suite with a small home theater area.  I would like to use in wall speakers and Sonos Amps and a subwoofer for the system.  However, I understand the Sonos Ace headphones will not work with the Sonos Amp.  Is there a plan to upgrade the Sonos Amp in the near future to be compatible with the Ace?  If so, I could proceed as planned and just switch out one of the Amps to the newer model when it becomes available.

I have found several threads about the Sonos app not working on Xiaomi phones, but I do not see a solution to the problem, apart from using the equipment via the website. In marketing information, user manuals and other warnings before purchase there is no information that the application does not work with a specific phone or even an entire line, brand of phones. So I have a question, is anything happening about repairing this problem or should I return the equipment as non-compliant with the terms of the purchase agreement, because there is no chance of repairing this problem!!!???

I have 3 Sonos devices: Move, One, and Roam. I previously used a tp-link router, no major issues. But this weekend I upgraded to asus rt-be86u (which is wifi7 but only has 2.4ghz and 5ghz bands). i have 35+ devices that connected seamlessly to the new router, including the Sonos One and the Roam.  However, the Move did not connect. Factory reset Move and attempted to re-add to my existing system. Sonos app (new one) discovers the Move, goes through process of adding it, but gets hung up where it is connecting to the router’s WiFi network. reset modem as well. No luck. searched online this forum for help/ideas, tried several, including ensuring airtime fairness was disabled on both 2.4 and 5ghz band, turning off internet access for all devices through parental controls, etc. updated app, iOS, etc. tried using a different device to set up (iPad instead of iPhone 16). Tried connecting to a legacy IoT network that I set up on the router for older devices. Tried changing channels of existin

i have the exact same problem, need to adjust slider to “ wake “ the speaker, music are all fine, but when i go idle, i have to do the steps above to wake it 

I can’t control the volume on the playbar with my Samsung TV RF remote control. The TV is connected to the Playbar with the optical cable. Is it because it can’t be don with a RF remote control or is there anything else to do? Thanks for your help 🙏 Best regards Thomas 

There we go again…after some weeks of being kinda able to use the system.. ( something went wrong still did frequently appear ) last week update ruined to volume completely.  Sonos you really used all my patience.  after seven months you are still not able to deliver an reliable user friendly app.   

Please add the ability to park a queue. Currently the only way to do it is to transfer the queue to another sonos player and pause, play something else, and then transfer it back. Such a hack for a professional system. The use case here is let's say you are playing a playlist but someone has a request for a different genre. Ideally you would park the playlist, play however many songs of different genre or a different playlist, and then unpack the playlist. Obviously it would be best if you could park and unpark different named playlists but even ability to do one would be a great leap for mankind. It could be implemented in the playlist itself via a third option to play, and shuffle. I.e: resume.. so each playlist remembers the last song in the queue played and has capability to resume from there.

I’ve been a sonos customer for years and been effected by the kamikaze effect of the software upgrades, and all though well intended, the platform has been destroyed. If anyone buys a sonos product they are nuts. It’s gone from the best to the worst in the market and i have a house full of this s*** now. It can’t even play music without the volume cutting out the user experience is atrocious. Please sort this s*** out, it’s your only job! Moderator Note: Modified in accordance with the Community Code of Conduct

HelloWe open a new store and are wondering what is the best option to setup our sound system.Facts:not native english speaking, sorry if some infos are not clear :) Room is 400 sqm (22meters x 18meters) no Party, just background music, but still with a little bit of a punch we could get some speakers of a closed restaurant (6x Play:3 + Sub) Question:Should we create 3 rooms with pairs each (Stereo) and group them together to get basically 3 Stereo setups (3 left / 3 right) or better group them all in 1 room (6x Mono)?does it sound better to have stereo sound even in a big room like this or is it not worth it? would three pairs be horrible due to possible timing differences between them? (delay of “the different rooms”?) Thanks a lot in advance for your help :)

I’m getting messages in the app that Calm is no longer available in Sonos.  Has Calm removed their service from Sonos?  It was working last night.  Given all the issues with the app could this be a bug and Calm will reappear suddenly??

When I pick a YouTube music playlist, the queue goes up to 22,000 or more songs. It adds between 200 to 300 additional songs to queue until it maxes out to above 20,000 for all playlists that I choose from YouTube music..Is that normal? Or do you think my system is bugged? This started happening after the most recent update in December of 2024. 

Anyone recently have their entire Sonos system stop working throughout their house?  I have a handful of listening areas and the Sonos app no longer detects them.  Did something change?

J'ai du mal à configurer ma paire Era 100 avec un beam gen 2 pour en faire des enceintes surround  Moderator Edit - Translation by Google:I'm having trouble configuring my Era 100 pair with a beam gen 2 to make them surround speakers

Since today Musics apps connexion ( spotify as exemple) to my sonos devices do not work anymore. help me :-(

Hello!  I keep seeing a lot of Play 5 Gen 1 speakers for sale on eBay (I’m looking for a Play 1 Gen 1), is it worth getting one? What are the ‘cons’ that may be causing so many people to sell theirs?Thanks 😊 Kate 

My Sonos system across my house stopped working in November. I cannot figure why. My home is made up mainly of ‘One’s’, which are maybe ‘Play’s’ in the U.S. plus a Move and a room setup with a Beam and a Sub to make it 5.1ss. Nothing works. Like, nothing. I tried several times before Xmas but left it rather than putting me in a spin and ruining the holidays. The only thing that did work was the room with the beam and sub that worked from the tv.  Having now spent all day resetting every speaker to try and start afresh, now that is disconnected as a room system also. Is this some sort of joke? I spent 5 hours on it today trying to figure it out and updating every digital setting in this house, watching a million videos, then two hours (and two separate calls as their home WiFi dropped out mid-call) on the phone to tech support who couldn’t sort it either. I bought this entire system in late 2019, so it’s not ‘old’, despite Sonos pumping out a stack of other products since then.  It’s re

I have the Sonos Arc, 2 Era 300s and 2 Sub Gen 3s. I recently purchased the Sonos Arc Ultra. I have a theater room and a living room. Would you replace the Sonos Arc in the theater room which is connected to the Era 300s and subs with the Arc Ultra, or would you put the arc ultra it in its own room if it isn’t going to be combined with the others. If i replace the Arc with the Arc Ultra, i will simply use the regular arc in the living room by itself