Hi, I’m sorry if this has been asked and answered already but I can’t find anything apart from this old unresolved thread.
Every playlist or album I start from spotify or from the Sonos app (using spotify) plays one track and then stops. Sonos Era 100
Definitely not any kind of network issue.
Its driving me mad and I would appreciate any solution here so so much!
Thanks!
Best answer by Jamie A
Hi
I did have a look into that thread where other users are experiencing the same issue as you, having only one track play. However, they are all using different playback methods, such as Tidal, Apple Music, Deezer, or even starting playback from a voice assistant. While the outcome is the same (Sonos stops after only song), these varying factors make it hard to pinpoint what is actually going wrong without looking into the system itself.
I use Spotify on my system and haven’t had this issue occur. My colleagues, and a community user in that thread you linked, also couldn’t replicate this, which is why I suggested a diagnostics and to contact support.
The agent you were chatting with had troubleshooting steps they could have performed with you. If you weren’t able to perform them at the current time, your case would remain open until your issue was resolved. However, since you have sent the Era 100 back, there isn’t anything I can do to troubleshoot this issue further.
+17Hi
I’m sorry to hear you’re having issues playing Spotify to your Era 100.
I see you also have a Sonos One listed on your community profile. Does the same issue occur when you use the Sonos One or is it just limited to the Era 100? Also, does this only happen when using the Sonos app, Spotify Connect, or both?
If you haven’t already, I would suggest rebooting both your router and Sonos speakers by powering them off for one to two minutes in that order. If that doesn’t help, then submit a diagnostics when the issue next occurs and reach out to our support team for further troubleshooting, as they have the necessary tools available to help you resolve this issue.
The Sonos one was ancient and broken.
sorry, much as I love the sound quality I have already been through the same process with your support on chat. Have sent it back.
Did you look at the previous thread that’s now locked?
+17Hi
I did have a look into that thread where other users are experiencing the same issue as you, having only one track play. However, they are all using different playback methods, such as Tidal, Apple Music, Deezer, or even starting playback from a voice assistant. While the outcome is the same (Sonos stops after only song), these varying factors make it hard to pinpoint what is actually going wrong without looking into the system itself.
I use Spotify on my system and haven’t had this issue occur. My colleagues, and a community user in that thread you linked, also couldn’t replicate this, which is why I suggested a diagnostics and to contact support.
The agent you were chatting with had troubleshooting steps they could have performed with you. If you weren’t able to perform them at the current time, your case would remain open until your issue was resolved. However, since you have sent the Era 100 back, there isn’t anything I can do to troubleshoot this issue further.
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