Hi ​@David Wilkinson Canada 

Thanks for your post!

Sorry to hear of this problem you are having with your speakers not being discovered by the app reliably.

The first thing I’d recommend doing when you see this issue is to just force-close the app and reopen it.

It is excessive, of course, to have to do this a quarter of the time that you open the Sonos app. I suspect that this may relate to the topography of your network; if you have any WiFi boosters or extenders, please try turning them off for a while to see if it improves the app connection rate. If this does help, you may want to look into using a mesh WiFi system rather than extenders or boosters (which are not supported due to their tendency to produce results such as this).

If you don’t have any such devices, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - it may be that a change in a router setting will resolve this for you.

I hope this helps.

​@Corry P … he says his 8 year old iPad which is using WiFi finds his system every time.. the crappy app is subject for sure.. biggest mistake Sonos has ever made.

Hi ​@Dogdad 

But there is a reason why the app cannot find the speakers; if the answer was simply that the app is at fault, then no-one would ever be able to connect, ever.

This is a ridiculous response. Next will you be  blaming their wifi? 

After app reliability slowly, slowly improved since the May update in the last few weeks mine has gone garbage again.

I'm regularly finding part or all of my system not appearing when I open the app. Searches will randomly not load, etc. 

Nothing has changed with my network. Its a basic single router wifi network in a free standing house. There are other wifi networks around, but none with a strong signal. I've got five Sonos speakers connected, typically one or two laptops and 3 phones. TV is connected via ethernet. This is not a complex network. The wifi router is a mid-range TP-Link. Its less than 18-months old.

Sonos made some (dare I say unwise) changes that cause issues with some local networks, ones that work fine for other devices and the opd App and firmware. So while the "it is your network / wifi" answer is technically correct it would be more accurate to say "Sonos is having problems with your network."

The easy solution is to work with support as they can see internal information hidden from users.

If you want to try and solve the issues on your own let us know and you will likely,get some suggestions 

I've already spent considerable time on tech support calls to Sonos. On none of those calls were my earlier issues resolved, but I do admit an app update did eventually fix the biggest issues I was having.

To have the "parts of my system randomly disappearing" issue start coming back after months of it being resolved and when I've made no network changes makes me suspect the most recent app update for "bug fixes and improved performance" has had the opposite effect for my system. Google Play store said that happened on 27 May 2025, which seems to track…