Skip to main content

Ok, i can't play music on any of my 4 play3 since last week.

 

Either the app tells me a song is being played, but there is no sound coming from the player, or the app can't connect to the system, or There is the message

couldn't play content. Try again. 

You can try as many times as you want it will not work

 

I've calles the support twice. 

Really helpful and nice people each time. But the solutions are long : uninstall the app reinstall the app change network channel shut down phone. Unplug internet box wait for 15sec replug connect to wifi try ton play something. Sometimes it works but the problem will repeat in less than one hour.  I can't get Spotify ton play for more than one hour. Then the system is unreachable.

Only this weekend i tried for hours tobolay something without success. 

What happened in the last update ?

This problem is new. It should be reversed!

Who else has It ?

 

 

My two PLAY:3s are working without issue. So I’m not sure what is happening to yours. 

I’m going to hazard a guess that you may be experiencing duplicate IP address issues, which can occur when Sonos applies an update, if your router is messed up. Try unplugging all your Sonos devices from power. Then reboot your router. Give it a couple of minutes to come back up, then plug back in your Sonos. Give the Sonos a couple of minutes to reboot and reconnect, then try a test, and see if it has been resolved. If so, I’d recommend looking at your router’s manual to figure out how it applies ‘reserved’ IP addresses, and set those up. Essentially, the process above gets new IP addresses, but it doesn’t save them in case of a future event. Setting up ‘reserved IP addresses’ sets them up for the future. 
 

Are the PLAY:3’s wired or wireless?

With the new App I'd also force-stop it or reboot the controller device before powering the speakers back up.

Terms & ConditionsCookie settings