General feedback and conversation

How nice would it be if you added mesh-functionality into your Sonos devices. Then people would receive an outstanding 2-1 solution and we could get rid of all those ugly mesh systems/extenders. 

Let me start by saying - ANC is not easy and it takes quite a bit of engineering to execute it reasonably well.   ANC with headphones or ear buds have the advantage of being sealed system where you can operate in the finite space of the ear canal.  Having said that, I was wonder if it would be possible for Sonos to build a unit that might help facilitate rough ANC and negate some road noise in an urban environment.  I’m not talking sharp or inconsistent background noises (sirens, horns, etc.), but I am thinking more of the droning of background road noise (car acceleration, general road noise, etc.).I live in downtown Austin, TX and my condo is close enough to the I-35 corridor to pickup consistent background noise.  I was wondering if it would be feasible for Sonos to develop a connected device that could suction-cup to window with two microphones and built a processor to act an ANC engine to drive the speakers in the room.  One mic would pickup sound vibrations hitting the window fro

Dears,I’d like to connect my Sonos system to B&O speaker Beolab 20 (2 pces).Should I rather use a Sonos Connect or should it be a Sonos Port ? Thanks a lot for your support.CheersPatrick

Everybody’s so serious here so I thought I would lighten the mood. What update, upgrade, or newness (from rumors etc.) would you most be excited by and why?Sonos Headphones Sonos Voice Control Sonos Integration with Siri Sonos Dolby Digital (+) 5.1/7.1 Fix on Arc and Beam Updated X (Move or some other product) Something else completely….

I purchased a Sonos One to try the Sonos product line for the first time.  I purchased the device in April 2021 and it stopped working in May 2021.  It was replaced under warranty for a new Sonos One which I received in May 2021.  This new Sonos One failed in June 2021 and Sonos replaced it with a refurbished unit this time.  The refurbished unit was received and installed in July 2021 and subsequently failed within a week.  This makes three defective Sonos One units in four (4) months!  While this is enough to make me angry that I ever decided to try their products, the customer service has been what has me ready to insane.I initiated another RMA return on this third unit on July 27, 2021 and it is now August 11, 2021 and I still have no replacement unit and another call to customer service got the response … “we received your defective unit on August 3 and it is still being processed” along with NO ETA for when they would ship the replacement unit. I’ve basically spent the better par

Any chance you can release a road map for new products or updates for 2022. Only thing I hate about Sonos is everything is always last minute on the announcements. Would be good to hear what you actually have up and coming. Thanks. 

I am hopeful you can help with figuring out what products I need to pull off my design. Here goes….I am beginning a backyard project where I am looking to have a mix of wired outdoor speakers and Sonos. First area is a swim spa where I will be mounting 4 speakers onto the pergola. Next, I am having a fireplace built where I am looking to mount a tv and a sound-bar. About 20’ from there I will have a bar where I want to have some speakers that can listen to what is on TV or something different. Next, I am having a fire pit built where I will have speakers there too that can also listen to the tv or something different. Lastly, I have speakers on my front porch and under another porch that I would like to have included as additional zones.With the above said, what kind of Sonos devices do I need? I’m looking to have all the speaker wires run back to a central location for ease of management.

I read the community blog most days - passes the time.  Seeing all of the sometimes agonized comments prompts me to say that I have been a Sonos user for several years, have updated and upgraded the software and hardware as needed, I use several different Mac systems and a Synology NAS to access Mac music, Audible books and other books on various local library files.  It all works and has caused me no trouble over the years.  I added a Roam, worked perfectly first time, and continues to work as advertised.  The Soundbar update was easy.  Adding new Sonos surrounds was also a breeze.I am not a Sonos, Mac, Network or It specialist, I just follow the instructions, and, guess what, it works!

I used to use sonos all the time in both my own home and other commercial locations and got away from it due to various reasons, but i am revisiting the use of sonos port, however with Dante audio being a primary means of network transport on most of my projects these days, i would like to see all my audio stay in the digital realm too.  I would like to see an integrator version of port which may output dante and/or aes67 and potentially be POE powered as well. Continue to provide all other existing software integrations.I currently have to convert the spdif to dante to maintain a purely digital signal path, which adds a device inline which costs more then the sonos port to begin with. Additionally if you made this version in a form factor that fit easily in a single rack unit, such as a 1/3 or ½ rack space unit and accompanying shelf to be able to place multiple of these units together on this shelf. Thank you !

It would be great to have the ability to turn on a fade in feature - if you pause a song when the volume is cranked, it starts very abruptly when play is pressed. I’d love to see the ability to have it fade in a bit more gently

Hi,I am looking for advice how to play my firestick from my projector and play the sound out of my beam? Attached picture of Epson acer projector and bi directional switch I bought. Thanks Bren 

Android user. If I want to share something I hear I can’t do this directly from SONOS app. I have to open Spotify, search there and then share the link to the tune in question.Is this ever going to be implemented? As a programmer I can’t see which problems there might be. If I’m playing from Soundcloud the link I’m sharing should point to Soundcloud. If I’m using Spotify then the link should point to Spotify. The information is there already. Just hook the SONOS app to the SMS service that’s already there in the phone.It works as a charm from Spotify:s app. Why not SONOS’?Anyone? 

C’mon Sonos - you can do better than this:“Smarter on the inside and more beautiful on the outisde for exceptional sound all around.” (one sentence to describe the beam and wow, it’s a doozy)“Jonatan” (no way is that someone’s real nameI’m not a grammar police type person, but geez, I expect better from a company I’m so invested in.  Let me know if you need someone to proof your stuff - I’d be happy to help.  :)  

Why is the race section when signing up for beta test program lists whites first and black last? You can’t even argue they are listed in reverse alphabetical order as they are not. Is sonos trying to insinuate something here? 

Shopping for a Sonos Move.  Retail is $399.  Sonos website is $399.I see in the process that Sonos reminds me I should brick some of my older gear and call this an upgrade.  I agree to brick a component and go to apply the discount.Magically, the Sonos Move price quoted to me on Sonos.com has immediately RAISED to $499 pre-discount.  with 15% discount it’s $424.  So you bricked my traded-in component, and now I get to pay you $25 *more* than I would pay by buying retail?!?Sonos, you have lost your way.and, I expect there has to be a law or regulation that makes this improper.  Shame on you.

After researching systems I decided to purchase Sonos. I started with a Sonos One and have been very happy with it. And had planned on ultimately replacing my theatre system with Sonos. Not any more.  I purchased a pair of Roams in May with the intent on using them in a family room and outside around the pool. I don’t think I have ever been so disappointed in a purchase. The battery life is horrible even when not in use. I charged them three days ago, went to try them today, and they are down to 15%. Ridiculous! I have an older JBL speaker that cost half the price and perform better than the Roams. Why Sonos would develop a product that doesn’t easily integrate to their other products with such poor performance is beyond me.  I regret not sending them back within the 45 day return period. 

Hello this past spring I told you about my recommendations for adding an equalizer. Since that time, I have not received any news from you or any updates to this effect regarding the potential addition of this one. Since we android smart phone users can in no way optimize and qualify our sound with your feature (only apple), adding ASAP an equalizer would be appropriate and respectable on your part to make it fair for all your customers. Thank you and I am waiting to hear from you.

Hi there,I have been wanting to try Sonos for some time I decided to jump in and bought 2 x Sone One speakers and a Sonos Five. I must say I love the sound and so far have loved the app as well. Generally I have no complaints, however……I have been reading lately about this big Sonos client support dump a year or so ago when they decided to split an S1 and S2 app so older products could keep working. I read the initial plan was to brick older products. I have also been reading a pile of bad reviews about Sonos support, arrogance, bad updates and so on. I gather many long term customers have left Sonos for other product and seem really annoyed.My question and hope for comments - from those who have been around. Is it safe to start building a system with Sonos. Am I likely in 3 years to have bricked equipment and lack of support. Some people I have read about had spent thousands upon thousands of dollars only to be left in the lurch.I don’t have any problem with equipment being superseded

Seeing how I have a $40 pair of speakers I got off Amazon that can play stereo via bluetooth, I find it a major feature missing from Sonos Move that it cannot play stereo in Bluetooth mode.  Seriously, a $40 pair of crappy speakers can do it but not two Sonos Moves.  I expect more from a high priced speaker!

I had my Roam for just under 4 months when it just stopped working and wouldn’t turn on. I contacted customer support by phone on 25th August. After taking me through a few troubleshooting steps, they concluded that the Roam was faulty and that it should be replace. They sent me an email asking for details of the serial number etc, which I replied to immediately. I then received an email informing me that:“You will receive another email from us soon, with instructions for you to confirm your information and complete the return authorization.”The email never arrived so on the 31st August  I contacted Sonos again, this time via chat. The missing email was resent, it contained my return authorization number and a link asking me to confirm the type of exchange I wanted. I didn’t want to pay for another Roam, so chose to return the faulty Roam first, then have a new one dispatched. I was informed that:“To ensure a successful delivery, our logistics partner will be contacting you via email w

So I’m new to Sonos and building a new house in the next 12 months. I get alerts when someone posts and there seems to be a lot of issues.  I get it most people don’t post if things are working perfectly.  Currently looking at the Arc, gen 3 sub and 2 ceiling speakers (non Sonos) in a large room with vaulted ceiling and open concept.  Also putting 2 ceiling speakers in an adjacent screened patio.  My installer recommends a Sonos amp in the screened room and another separate amp in the family room.  This will be quite expensive when installed and does not include a new tv at that time. I want to hear about people having a similar setup or just the Arc with sub that thinks the sound is amazing. There seems to be a large group that are saying the sound is a mess and needs some kind of software update. I just want to be sure this system is worth the money. Thanks   

https://www.techradar.com/amp/news/sonos-speakers-are-getting-more-expensive-for-no-real-reason If you thought Sonos products were already overpriced hold on to your hats because Sonos just decided to increase prices across most of their product range by a lot. Sonos Arc, for example, will now cost just shy of $1000. A thousand bucks for a soundbar is a ridiculous price even if the product was absolutely flawless. Alas, a quick stroll through this forum is proof enough of the many problems and missing features plaguing Sonos products. Let’s put this in context. Sonos is already doing pretty great (and you can read more about it in the article linked above). They are profitable, popular and have a bit of a cult following with some customers (including me until today). Their products most likely have huge profit margins given the relatively common and simple technology involved and the fact that Sonos product cycles are very long.So why the sudden price increase, even on products that ha

I hope Sonos can reduce the length of Beam to 23 inches. 27-inch monitor is around 23 in/ 60 cm wide. It also makes Beam an alternative choice for customers other than Sony S200F, Bose TV speaker, JBL Bar, etc.

Simple Question:If I were to buy a SONSO product today (which i won’t - you lot me as a customer) how long will it be before you hoodwink me with my new SONOS products? We talking 6-years again? Just don’t understand how I, or anyone else could ever trust you again…. Can you give me an honest answer about how long my “new” SONOS product will work before you pull the same tricks?

Sonos had plenty of opportunity in the 00’s to develop the app to include both guest access and decouple the dependency on an account. Unfortunately, marketing ruled over functionality and the result is an arrogant, inflexible product which only dedicated followers will continue to use.