General feedback and conversation

For all products outside of warranty, Sonos offers only a 30% discount coupon to be used on single item on Sonos.com, no more replacement speakers. 

Hi ALL Can we use Sonos Ray with optical to HDMI Converter  if possible or valuable in the market.And if yes , then is it ok to use the optical to HDMI converter ? And can we use Ray as in surround speaker for Sonos 5.1 setup yes or no ?? Please Suggest.   

Has anybody else been experiencing delivery delays for the Roam? I ordered the green one as soon as it was available on May 11, and still haven’t received a tracking number or any confirmation that it has been shipped (despite the status showing as shipped for a couple weeks now online). I’ve spoken to customer service at least 4 times, and on 2 separate occasions a was told that it would be shipped out and overnighted to me the very next day. I’ve asked each customer support rep to send me follow up emails confirming what we discussed (including a 10% discount for the delivery delays) but that hasn’t happened. I never received an email that the order was even delayed, and it hasn’t shown as backordered online since I first ordered it. I was told there were issues with an internal system update and a backlog of orders, but I haven’t seen any other recent record of this online. 

Has anyone experienced with Sonos 100 days satisfactory return policy? (Sonos Australia) I was not satisfied by Sonos Immersive Set with Arc $2916.00 and returned within 100 days as per  their instructions. They confirmed receiving the return stock on 29 April 2022. They said all they need to do is to “check in” their warehouse system then the refund will be done.I emailed and followed up and they ignored my emails with NOT A SINGLE REPLY to me. I called them since 30 April and not a single person picked up the calls. Sometimes they even shut their phone system so you could not call and the calls would be disengaged straight away.Finally, a staff picked up my call on 11 May 2022 and advised the same. They received the returned stocks ……. When I asked him so when I would receive my full refund he would not promise at all. He only said the same “as long as the warehouse check them in the refund would be done by then”Until now 12 May 2022 I still haven’t received my refund at all. It is t

Hi,I wanted to setup home theater system,I  decided to replace my independent hifi b&w speakers and amplifier...I wanted to have home theater system but wanted to use a single setup for both movie & music...I decided to go with Sonos beam gen 2 after reading online reviews...On first day, I was excited and it sounds good as well due to it's surround as compare to my previous stereo setup...But it's low & mids are not at all clear or audiophile...I felt like just average some low cost speakers...I tried all different settings, switching on speech enhancement,it increased the mids but it also increased the vocal high which was not pleasant to hear balanced frequencies...Tried different EQ settings but still was average....I wanted to keep it and wished to hear neutral from this speaker,but after trying many different settings I gave up,It's very disappointing and I can't listen it for more time,it's harsh on my ears..Dolby Atmos is not at all useful it's just Spec but I felt

Ok so the question is pretty simple, I’m debating upgrading my two play ones to play fives or adding a sub (gen3) to my pre-existing gen1 assuming that they work together and are compatible in the newer double sub setup. How much difference is one sub compared to two (I’ve head there is basically no difference between a gen 1 and 3 but rather a bigger difference between one or two units) and how big of a difference is upgrading my play ones to play fives, which should I do any input?

I am thinking of replacing this system with Bose. For at least three months now we have been unable to connect to Spotify. Connection lost. It plays half a song or a bit more then cuts out. I have rebooted the router, set up the Sonos system again removed and reapplied Spotify accounts all to no avail. It used to work well with the Sonos 1 controller but am unable to revert to that as it doesn’t allow me the option. This system needs sorting as I am not the only one with this issue and you can tell am extremely frustrated that a system that used to work no longer works. Without being able to use a streaming service the Sonos is useless to us.

Your move, Sonos. The 2/25 backorder date has come and gone to ship the Immersive Set with Arc, without any update on when customers can expect the items to ship. How many customers now have Sonos wall mounts installed in their houses without the Sonos products?I haven't heard about shipping issues in over a month. There aren't ships sitting in an LA harbor. The pandemic is over. What's the deal? Please provide an update on when customers can expect to receive their shipments. We've been patient, but this is approaching disrespectful.

I now have 4 speakers that are now eligible for upgrade.  Can the % available on each of the speakers be consolidated so for example if I have 3 speakers offering 15% each, does that mean I can get 45% off one speaker if I upgrade? I hope this makes sense. Cheers

Can you guys do a deal with Selentium and implement that capability to create quiet zones leveraging your speakers?https://www.silentium.comI would throw money at you so I could work at home in peace and quiet! 

Bonjour,Je dispose d’un environnement sonos dans mon salon constitué d’une arc, d’un sub et de deux one sl.Depuis une semaine les deux one et le sub se déconnecte de l’ensemble.Les petites LED vertes clignotent, j’ai épluché l’application dans les détails sans succès.Avez-vous par hasard une petite recommandation. Merci de vos réponses

Sonos feature request.  With the recent anniuncement of a budget soundbar, the Sonos S36 Soundbar (Fury), Sonos appears to be focusing on soundbars for TV audio.I personally find this disappointing.What I would love to see is the capability to connect 2 Play 1s/One SLs/Ones to a TV for Audio.Why? I want 1 product that will provide a great Audio experience for movies and music. In my opinion a soundbar can't provide that, particularly for music. A stereo pair provides better stereo separation and a wider sound stage and therefore a better audio experience than a soundbar.I do recognise the challenges of video and audio syncing over WiFi. Could this be accomplished with a new Sub that connects to the TV by HDMI eArc, and the stereo pair feeds off the Sub over WiFi?I'm picturing a new, smaller sub connected by HDMI eArc, a One SL and a One. 2.1 audio experience providing a superior audio experience over a Beam.Option for another 2 One SLs for rears to provide 4.1. Or maybe even proper 5.1

Hey Sonos Community, Just providing a feature request — “Full” or “Multi-Stereo” output from TV would be amazing. I know Sonos surround systems do this for music inputs, but they won’t do it for TV.  My use case is I listen to a lot of music on my Apple TV and currently my Beam surround system up-mixes stereo to Dolby Surround. This sounds terrible in my opinion — really washy, it cuts in and out and puts all of the sound on the beam instead of across all of the speakers evenly.  My suggestion to Sonos is a simple toggle button under the “Surround Audio” menu on the Sonos App that says “Don’t up-mix stereo sources to Dolby Surround”.  It’d fit well under the current setting for “Music Playback” as “Full” or “Ambient” under the same menu.  Thoughts? Sonos can we make this a thing?

New Apple iOS can’t find Sonos speakers.  Anyone have a fix?

Hi—we tried to connect our new Beam Gen 2 to our TV, and now the TV cannot play audio at all.  So we are looking for a new TV that is compatible with the Beam Gen 2.  For those of you that have and use it, what TV have you successfully paired it with?

Hello sonos guys.  I’m constantly changing my subwoofer level.  when I use it by day I put a Normal volume. When by night I put minus 6. When I play music another level, etc  it would make my life a lot easier if I had an iOS widget only dedicated to change my subwoofer level. thanks a lot, David.

I placed my order a few days ago, and it has been sitting in this status ever since.  The estimated delivery date gets moved one day forward every day.

It’s been a while but now the SPAM bots are out in force, over 20 posts this morning alone.  HAve the filters been removed?

I would love it if (Alexa-enabled?) Sonos speakers had the option to announce the title and artist of songs in between them playing. e.g. “That was Eight Days a Week by The Beatles. Next up is Thunder Road by Bruce Springsteen.” This would be SO helpful when shuffling a playlist you’ve never listened to before, or one you haven’t listened to in a while. Plus, for voice-enabled speakers, it would give you an extra moment to decide if you want to skip a song before it starts playing.

Er lidt nysgerrig hvordan, i har sat jeres Sonos arc og sub op, i forhold til EQ og sub lyd. Kunne godt tænke mig at høre hvad i kunne anbefale til en mindre stue

Has anyone else experienced the horrible tech support now that it has been shipped to a third party over seas. It no longer is the knowledgeable friendly professional tech support that in the years of owning a complete Sonos system I have come to know. Now it’s being put on “Mute” till I have to hangup due to no response or a tech that talks so fast they must be on a time constraint to get me off the phone. Then hangs up at the end of a very painful call with no thank you for being a valuable customer or do I have any other questions no Bye--- just hangs up.  Bring it back to the US of A. at least I won't be put on Mute or Hung up on.  

We camp a lot and having the ability to pair two (or more) roams together would be so beneficial. Many of the roam competitors already offer this feature, PLEASE consider this. 

I have owned multiple Sonos products over the years.  I regret this due to the many hours I have had to spend reconnecting Sonos to my network.  I have never had any product come close to the frequency of lost connections or the difficulty of reconnecting.  Half the time I have to involve a Sonos tech or live without Sonos for a while.

I own a professional music studio & production facility… audio is routed through our facility using our Dante network which integrates seamlessly with our existing network switches/infrastructure. Dante is quickly becoming the state-of-the-art, industry-standard for professional digital audio routing & a lack of Dante support for Sonos is the only thing stopping us from going “all in” on Sonos for our general facilities. Dante is Ethernet based, so it should in theory be possible to add compatibility with the Sonos Port via a software update  Also – POE powered Sonos speakers would be A+++ 🙏

Dear All,I have 4 rock speakers Rock Monitor 60-SM  :Impedance : Ohms channel stereo or 4 Ohms mono. Max input Power : 70 watts mono  or 35 watts /channel stereo.How do I connect rock speakers wire to Sonos Amp?Please share with me how I will do preferred wiring diagram.Thank you