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rbaker6966
Contributor I
Jul 6, 2022 7:23 PM UTC

How to resolve horrible support

I have been calling repeatedly over the past two months to resolve a return for a defective item (Amp), which each support person I’ve spoken to agrees is defective and eligible for warranty exchange - for TWO months now, I get to the exact same place, being that i should expect an email within the next 24-48 hours with instructions on the exchange AND NOTHING every time - no less than 6-8+ calls, each going thru the exact same support script and ending with the same missed commitment.

I have been a loyal customer for many years, spending many thousands of dollars on Sonos gear - this failed customer support and commitment is outrageous - please advise if there is a US support escalation point that I can engage.

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    1 reply

    Ken_Griffiths
    Ken_Griffiths
    Jul 7, 2022 8:14 PM UTC

    You have mentioned Customer Support, but have you tried speaking direct to Sonos Sales? See if this link may assist you (if not tried previously, that is)…

    https://support.sonos.com/s/global-sales-help

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