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rbaker6966
Contributor I
July 6, 2022

How to resolve horrible support

  • July 6, 2022
  • 1 reply
  • 70 views

I have been calling repeatedly over the past two months to resolve a return for a defective item (Amp), which each support person I’ve spoken to agrees is defective and eligible for warranty exchange - for TWO months now, I get to the exact same place, being that i should expect an email within the next 24-48 hours with instructions on the exchange AND NOTHING every time - no less than 6-8+ calls, each going thru the exact same support script and ending with the same missed commitment.

I have been a loyal customer for many years, spending many thousands of dollars on Sonos gear - this failed customer support and commitment is outrageous - please advise if there is a US support escalation point that I can engage.

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    1 reply

    Ken_Griffiths
    Ken_Griffiths
    July 7, 2022

    You have mentioned Customer Support, but have you tried speaking direct to Sonos Sales? See if this link may assist you (if not tried previously, that is)…

    https://support.sonos.com/s/global-sales-help

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