General feedback and conversation

Sorry to see such a good company fall by the way ..! Here are my gripes      1.no longer any customer service …you can’t get   a    callback .ive rung 5 times now and each time I ring it is  over an hours wait ..(that alone speaks volumes) what working people can wait that long to solve their problemmy older products have been effectively made obsolete ..I purchased a new speaker only to end up losing my connection to my famil room sound system ..but once lose 4. !  the new app doesn’t work . purchased a Sonos 1 to connect to my previous Sonos 1 and now told they are not compatible .. so you can’t add to your system anymore  These speakers are not cheap ..they are good ..but useless unless the above are fixed  …would I recommend these products?  I’m actively discouraging family and friends . Sonos  have lost touch with their customer base . Why would you not work using what customers had and allowed newer products to connect ..??  in looking for an app ..there are several apps now expl

How did such a poorly tested app even get released in the first place?

I purchased a Sonos Roam SL three weeks ago. I already own 14 products and enjoy their performance. However, I cannot get the Roam to register in the Sonos system. After 6 hours (total or 4 phone calls) and now six emails, all I am being told is the case has been elevated to Level 3. AT&T customer service treats their customers better than this. I am beyond frustrated with Sonos right now. Who can I contact at Sonos who might give a damn-customer service certainly does not!

I have been adding to my 7 or 8 playlists for years since my son-in-law gave us Sonos as a present when our music centre was finally obsolete.  Since the new app I can’t find any of my playlists and I can’t remember exactly what I had.  My choices dated back to early sixties and if I can’t retrieve my playlists I won’t have any use for our Sonos any more.  What has happened?  Did someone forget ‘if it ain’t broke don’t fix it’?  I am devastated and heartbroken. I am back to using a personal CD player and my neighbours hate the fact they can’t hear me singing along to old favourites when I’m in the kitchen cooking.  Please change it back to how it was.

As a long time user my experience continues to get worse with every “improvement”.  So frustrating!since you forced me to spend thousands to replace my original system, your apps continue to be less intuitive and harder to use every update.  Maybe try it as a beta test with long time users before crushing us with rebuilding everything we finally got working with the last version. please become a user friendly company!  I love the product but hate the hours wasted and money wasted on every change you make.Gary

My system has been rendered useless with the new app. It will play but not in the right room, it will be playing and say it isn’t on the app, it’s hot garbage. I reached out to support and no one is available. Anyone know of any fixes? Have any luck?

No need to list the faults of the new sonos app.  What I want to discuss is the increased level of marketing hype from sonos.The email for the new app said: A fresh look. Quicker access to your music. Easier control. The Sonos app has been completely redesigned to give you more power to personalise your listening.   Only some of this is true and the important bits are not.   It also doesnt tell us that some of our favourite features have been dropped. When I comnplained I got this: Thank you for reaching out to us regarding the most recent update. We appreciate your feedback and understand the importance of having all features available to enhance your experience. Rest assured, our development team is diligently working to reintroduce many features in the upcoming updates to ensure a seamless user experience. Thank you for your continued support and understanding.   Also not true as by definition if they understood the importance of having all the features a

I own 3 Sonos one and a sound bar…. Since the upgrade I would be happier to just throw the whole system to the curb…… I think the term ‘upgrade’ is a bit misleading. i even have trouble switching from one room to another and adjusting volume is just a pain!!!

With all the problems I was having with this update, I tried to change email in Sonos account. They said they would sent an email confirmation, which they never did and now when I go to connect So is to Amazon it won't let me saying you have to confirm your email address. I want to scream. Fix one problem then deal with another. This update has really given me so much headache.

This new upgrade has rendered my system completely frustrating to us. I started in 2014 and have added now 10 speakers.  this system now dos not always work. 2 beams and 1 player can no longer be controlled through the app

If I was in charge of this rollout I do not think a double dose of Ambien would allow me to sleep. I have put hundreds of Sonos products in customers houses for the simple reason that the interface worked flawlessly, and I knew I wouldn’t be fielding calls. there is no defending the decision to roll this out without a huge beta and months of feedback that were acted on. Their figurehead called it brave to release an app that was a step backward to allow for a great leap forward, Lets call it what it really is, a massive misjudgment that is causing damage to their amazing reputation. You are so much better than this Sonos.

Anyone else hate the new software update?  I’ve had nothing but issues since the update. I’ve deleted and reinstalled multiple times. It keeps saying it can’t find my system. Turned the router off and rebooted it and this did not help. I’m beyond frustrated!!!!

You would think that a company of this size, having made such a massive error and ending up with a rating of ‘bad’ on trustpilot, would update their consumers with a solution. I’ve a lot of Sonos equipment which no longer does what it was described as able to do, so effectively will require a refund.not only is their app complete rubbish and faulty, but their PR skills even worse.  What a shameful way to treat consumers.  Sonos is done!  

Can Sonos provide the option to reinstall the older S2 app. The new S2 app completely sucks. Everything I found convenient/accessible has been completely destroyed. The thought of using this new app makes me cringe. Even changing volume of different speakers vs the group has been made a chore. Grrrrrrrwhat the f!

https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview

Has anyone important left the Sonos team??I like to put on music to relax, this is NO longer possible with SONOS. Frustration everywhere.I would currently strongly advise against anyone considering a Sonos device.The devices are among the best there are, the app to operate them THE worst there is, not to mention that what they at SONOS think of their clientele, weeks without service...some examples? :- my playlists, more than 40 lists, are no longer visible, only 10 are left.- Volume control sometimes not possible.- the different rooms are intermingled and cannot be operated.- The visual representation of the music is delayed by up to 30 seconds.- The system stops regularly and then restarts after 2 minutes.- The operation is more than complicated, there is actually no starting.-Other features such as Alarm Clock, Sleep Timer and other options such as the comfort of operating Spotify have all disappeared.- I no longer set up a Sonos App, you can also have your speakers play music via S

Hi,I can’t change the country in my account settings, this option is greyed out...

The new App:does not connect more often than it does connect, does not give access to all of the radio stations which I have as favourites even when they are shown. They show as shaded, or faded out, I can’t access stations reliably. I get a message along the lines of Oops - something went wrong.If it was tested and Beta released far too much was overlooked. Can we please go back to the previous version until it is sorted. Very disappointed.

New app has eliminated features from previous app. Can we revert to previous app? New version is horrible!!! Missing features such as sleep timer plus others frequently used. Not a user-friendly experience!

OK, I am sure I’m like thousands of you, absolutely useless now with all of my Sonos speakers, since this garbage app won’t allow me to do ANYTHING!!!! When will you guys update this POS?!?!?!?!?! All I get is this repetitive cycle of “sign in an owner, and update” or something along those bulls**t lines!!!! I can’t believe Sonos would roll out a app that had so many bugs, then, then you make us sit on hold for now, going on 1.2 hours (still on hold listening to your super elevator music, since that the only place i can actually hear music), after I called right when you customer service lines opened this morning, and it said current hold time was 15 minutes- just terrible customer service. So when is this going to be fixed, or am I going to have to sell all 8 speakers and go back to Bose or some other company that can actually make a realistic fix with their app to truly help support their customers!?!?!!?

Hello all. User of Sonos products for over 10 years. Big fan. Is anyone having problems with unreliability of new app? My experience is that it is unreliable, does not show all content, music being played is not shown? Sometimes it all works…sometimes it does not. I am grateful I did not upgrade on my iPhone. Or Mac….hiwever I did hear Mac support is going away….another topic. Thanks everyone.

Have a large system and the new app is a mess, couldn’t ad a new roam. So i do the chat thing and they couldn’t help me . Told me to call for advance technical assistance. Heres the problem. They re all foreigners and i can’t understand any of them. 10 years ago when i had a problem i got a English first language person who knew something. Now its just generic responses and no solutions. The new app is so terrible 

Como hacer para aparezca el reproductor de sonos en el centro de control en Android cono antes lo hacía al app anterior, ya se han activado la notificaciones desde la app de sonos y en la configuración de la app y nadamas nada; debo ingresar a la aplicación para poder volver hacer control de la reproducciónModerator edit:Google Translate-How to make the Sonos player appear in the control center on Android as before in the previous app, notifications have already been activated from the Sonos app and in the app settings and nothing more; I have to enter the application to be able to control the playback again

I have music showing it’s playing and when I check the box to shut it off nothing happens ?? I have music playing in 5 rooms so I have to put volume to zero. It won’t cancel out the rooms! The new app sucks ! I have written to Sonos and the reply is horrible ! Very disappointed in the new app. 

Does not appear there was any competent debugging/beta testing of the new app prior to launch Bring back old app while Sonos debugs the new app