General feedback and conversation

Dear Sonos, Please revert back to the previous OS. This update is shocking and not an improvement at all! The functionality of the app has gone and my favourite function, the alarms, are gone! This is extremely frustrating as I have alarms set for every day and currently they are still coming on and I can’t change them without unplugging my speakers! What a joke. You have not only made the app difficult to use, when there was nothing wrong with the previous version, but you’ve also managed to not allow your customers to decide whether or not they want to switch to the new OS or keep the classic OS. This should be an option, without question!  Please bring back the option to revert back to the original OS immediately! Thanks

I cannot TRUST Sonos anymore. After latest software downgrades (they are the opposite of upgrades) I cannot access my Music Library from the app on my phone. Music Library disappeared from the controller on my Mac. Spent 3 hours with a Sonos engineer (after spending 2 hours getting someone to talk with) to get a work around. I just don't have the time for this and have decided to move on from Sonos. Who can suggest a brand that offers the same functionality but is trustworthy?I used to think Sonos was the best in class. Spend €000’s on 9 piece system over 2 houses. Will write that off. But even worse, I recommended Sonos to friends and family. How embarrassing that now seems.Totally let down. Software releases absolutely value destroying. If I owned the stock, I would sell/short.

The new app wont allow consecutive play of an album or top songs from an artist from Amazon. Only plays one song at a time then done. Old app would play entire album. Only a "station" plays without stopping.This new app is frustrating to navigate. Please go back to old app. 

But the “why now” was because it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it. https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview^That’s Sonos CEO Patrick Spence explaining why the new app was released. So apparently all of us complainers represent just 1% of customers! 😏Doubling-down on this inane “there are only like three people having problems with the new app” tripe is just plain stupid. Let’s say I believe that my use case—listening to local library music—is completely out of the ordinary; that tells me that Sonos is going to leave me further and further behind on a forward-going basis. In other words, it strongly incentives me to search for alternatives that WILL support my use case.On the off chance that someone from Sonos reads this, here are a few sincere suggestions:In additio

If a company takes away all the functionality that u use, making all you speakers useless, is that fraud?I’m beginning to think Sonos is guilty of fraud.

I say lets all get together and file a law suit against Sonos for deceptive trade, they dont give what they sell you. 

Hello, I have downloaded new Sonos app and I cannot find my library which is connected through Spotify. Can someone assist please?

Reading the Verge article with the Sonos CEO- he states But the “why now” was because it’s actually much easier to navigate, more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it. I have zero idea what he is using this app is clunky, slow, and everything is greyed out. Sometimes after a few minutes the album cover will appear I guess. Can anyone list the ways that this app is easier to use? I would legitimately like to know. I am in the 1% of crazy’s that the CEO thinks are unable to appreciate this work of artistry. 

Hi. Called Sonos support today and they were no help.Problem is that the Update bricked all my Sonos devices. They are connected to wifi. New Move only works by Airplay  Sound starts and stopped erratically  What do I do?

How can I add numbers to the volume control in the new Sonos app?  The old app had them and they were very useful.

Download the “sonosphone” app from the app store.  For $3.99 You retrieve all your Sonos library to play on your Sonos devices.  A great temporary fix until Sonos can fix their problems.Enjoy your music again,Rusty

Sonos has an email address to get support on the website - support@sonos.com. When you contact it though you receive a message saying that the address is no longer monitored - how useless is that?

Anyone seeing less “immersive” sound and volume intensity since the recent update? I have an arc, eras , and sub mini . Seems the system has lost a little juice . Any thoughts would help . 🤔

The new IOS update has resulted in complete loss of room control.  I cannot get the system to accept my room selections.  I can click on a room but it automatically reverts back to a prior room.  I tried to pair rooms and then remove a room to see if I can force the switch but it simply reverts back to the prior room.  This update effectively makes the entire Sonos system unusable because there is no way to pick the rooms you want to play music on.  Does anyone have a work around for this issue?

I cannot add my Sonos Gen 1 & 2 Play 3’s and Play 1’s to my system. I can see the products but I cannot add them. It falls at the last step - saying ‘Cannot link to my account’. I can add all other products. I have tried factory resets, joining using an ethernet cable etc. I cannot get in touch with Sonos support, just dealing with chatbots. Any ideas folks? 

The latest Sonos App for iOS is terrible.  There was nothing wrong with the previous app and the newest one is impossible to find my music and quickly turn on a station.  This is an epic fail.  It requires too many swipes and searches.  Please don’t change MAC OSx to this.

Why did you fix something that was not broken??  This update is horrible. The look, the functionality…..why????

I been using Sonos for many years. I got the new app update and it is absolutely unacceptable. My playlists will not play keep telling me to try again. The ability to search and add music is horrible. Help!!!!

Several issues:I think it’s now connected to the system via Apple Play because the sound is not as good as it was before (same quality as if it was streaming via Apple Play. Very disappointing. the app is not intuitive and very confusing to use.  I don’t know why changes were made.  The last one was much better. so many controls are lost, e.g. adding to queue, managing of queue, etc…i guess Sonos just lost the edge…

On the new app, when I click on an individual track, the only option I get is to replace the queue. How do I leave an existing queue in place and just add one additional track to the queue? I was easily able to do this on the prior app, but can’t find any way to do this on the new app.

So many have taken the time to explain their frustration and disappointment with this new app. Many like my self have thousands of dollars invested in this system, a system that is essentially useless without a working app. Our systems had functionality and reliability and without notice it was suddenly removed. Would we tolerate buying a car that suddenly had its functionality diminished wirelessly overnight? I think the time for complaining has ended and now we need to demand answers and a clear path forward. The Sonos CEO has been silent and today we heard about the “courage” of their innovation! We are at the brink of a class action law suit.I am not sure how to start a petition, but maybe this thread could serve as such. !/WE DEMAND A RESPONSE FROM THE CEO. OUR SYSTEMS THAT WE PAID FOR NEED TO HAVE THEIR FUNCTIONALITY RESTORED EITHER BY A QUICK FIX (UNLIKELY) OR AN ABILITY TO DOWNLOAD THE OLD APP. 

EVERONE SEND AN E_MAIL TO THE CEO. I just did. THE MORE THE BETTER. Putting faith in SONOS as the ONE GO TO place for all my music collection was a BIG MISTAKE !ALL my tapes, records and CD all converted to digital over the last 30 years ….WOW can’t beleive they did that to us. I don’t want to stream I want to listen to what i invested in ! UNHAPPY CUSTOMER that has a useless system since the update 

The new app is broken, they know it. So why not do the right thing and give us back the one that worked?  This one a pile of excrement, and has very little that does function correctly. is the new app punishment ?

Hi - New Sonos app - May 2024I used to be able to add a list of songs to a current queue, now i cannot do this, help please.

This new version is absolutely rubbish. I have found that most of the radio stations in my Sonos Favourites will now not even play. Try to play the station and nothing happens just silence.who ever designed this version should be sacked. Get the older version back NOW !!!!!!