General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,216 Topics
  • 8,673 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
  • 33
  • 1159
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
  • 0
  • 1
AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
  • 1
  • 1

1216 Topics

A
aposvaContributor I
asked in General feedback and conversation

Cancelled order shipped anyway

I ordered yesterday a Sonos One. SL but because of a mistake on the shipping option (selected 1 day and not 2day free) I cancelled immediately and made a new order with the correct shipping option. So the first wrong order was on hold and I was waiting for the confirmation and the refund. Today I received a response from a Sonos representative and he offered me shipping costs refund. I replied and told him that I want it cancelled because I have already ordered and paid for an other one. But after 5 hours with no response both speakers were shipped. What is the standard procedure now? I don't want to mess with the return procedure because I have very bad experience with one (it took 45 days and thousands of emails to get my refund and when I finally took it I had to pay bank expenses) I will appreciate any help. Apostolos    

3
A
4 years ago
P
PFLFContributor I
posted in General feedback and conversation

Bad Sonos service in Portugal

I just bought the Sonos Move from El Corte Ingles in Lisbon were no information was provided about the limitations of Sonos in Portugal, namely that Google Assistant and Alexa were not available. Bad consumer information, also from Sonos, since those limitations were not stated in the box or even in the website that promotes the product. Not sure why Sonos is discriminating Portugal and portuguese consumers, but for me that’s enough. I’m returning Sonos Move and ask my money back. 

2
106rallye
4 years ago
S
shec74Contributor I
asked in General feedback and conversation

Your Sonos order has been cancelled.

Hello,   I received an email saying that my order has been cancelled.   The order number is now invalid and I have no order in my account.   The money is already out from my bank account and I can’t call the phone number provided in the email.   There is any email to contact the support about order.   Thanks

5
AjTrek1
4 years ago
N
ndousmanisContributor I
posted in General feedback and conversation

SONOS CUSTOMER CARE(LESS) ... DIGGING IT DEEPER ... NO CLIMBING OUT FOR SUITS!

Still seething over the SONOS SUIT ARROGANCE, I decided to take pen to hand and write STAMPED letters to the SONORS MOVERS AND SHAKERS - AKA EMPTY SUITS!  I sent a cover letter along with copies of my livid posts on the SONOS handling of  their LEGACY products.  I wrote a total 18 - yes eighteen as in a dozen and a half - letters to the ENTIRE CHAIN OF COMMAND - every inane fancy title you could imagine. THE RESULT - ZERO ZED NADA 0000000000 Not ONE suit responded - but here is the best part - I was contacted to MAKE AN APPOINTMENT to talk to one of the customer service reps as in the suits said “Give this whiny slob a call - get him off our back”. So the call is this Monday - but wait there is more - the rep wrote in their outreach about my “equipment” problems - SORRY BUDDY … THE EQUIPMENT WORKS FINE … GET IT STRAIGHT OR YOU CAN’T BE A SONOS SYCOPHANT. Stay tuned … but I have already joined the LEGIONS who said “to the barricades” and “done with sonos”.  It matters not to me at all -

8
jgatie
4 years ago
R
rok696969Contributor I
posted in General feedback and conversation

Sonance Outdoor Speaker Mounting Issues

Be aware that if you are planning to purchase the Sonance Outdoor speakers (great speaker btw) and plan on using the Omnimount 15.0C (rated as able to hold speakers up to 15 lbs) as is suggested in the speaker documentation, it will not work. The mounting plate is too large for the recessed area on the back of the speaker, and the threaded bracket tip is too large to be screwed directly into the threaded holes on the back of the speaker. The Omnimount 10.0C (rated as able to hold speakers up to 10 lbs) will also not work. The mounting plate here is too small and the holes do not line up with the holes on the back of the speaker and while the threaded bracket tip will screw directly into the threaded holes on the back of the speaker, the bracket arm itself is way too short to use with these speakers.

6
R
4 years ago
D
dboyd294Contributor I
posted in General feedback and conversation

End of Software Update Program

I have spent over $1500 for my Sonos system which is less than 3 years old and now I’m told that my Sonos Bridge and Play: 5 speaker needs to be replaced before May or they will lose their functionality. All that Sonos is offering is a 30% discount on a new speaker, but I paid over $600 for these two products. I think this is poor marketing and strategic planning on Sonos part. If I had known your products functionality would cease after 3 years, I would never have purchased your product. Am I expected to upgrade various products of my system every 3 years? Your products are not inexpensive, so the average user must save in order to purchase your product. You are about to lose a valuable customer.

50
J
4 years ago
M
mHartmanContributor I
posted in General feedback and conversation

I have RECOMMENDED Sonos countless time over the years. I now feel the need to WARN people about Sonos.

Your shareholders should be lining up to challenge the board to fire your CEO & executives.  You just took a company with a stellar reputation and turned it on it’s head.  Your “End of Life” decision likely just went far beyond components --- all the way to your reputation and, potentially, your company.  

15
Chris
4 years ago
A
antipodeansamTrending Lyricist I
asked in General feedback and conversation

why is the legacy trade up not available in New Zealand?

As a Sonos customer with several products (playbar, sub, 3 x play 3’s, two plays 1’s, two boost, Sonos one) what on earth is the justification for not including New Zealand in the trade up program? It’s only by luck I don’t own any play 5’s and lets be honest play 3’s won’t be far from joining this list along with the playbar? Am I to be left with bricks and no motivation or financial possibility to continue using your product while the rest of the world saves a third for each product they replace?! I’m outraged and will have to consider preemptively selling off all my Sonos products before they become worthless and encourage the poor souls I recommended your products to to do the same. Very disappointed 

17
D
4 years ago
K
KabbContributor I
posted in General feedback and conversation

Am I the only one concerned by increasing number of complaints and Sonos forcing hardware upgrades ?

I’m worried about the software upgrades rendering my current equipment obsolete. I don’t have the money to upgrade with the 30% offer. If my equipment becomes obsolete through feature/software upgrades that I do not want, then I will be dumping Sonos after years of being a fan.Sonos used to set the standard in support and listening to their customers but I sense they have lost their way !Is it just me ?

49
N
4 years ago
J
JawboxTrending Lyricist I
posted in General feedback and conversation

Sonos beam with 2 Play 1s Surround Issue

I just got a TCL R625 which I am using with a Sonos Beam (Hooked up via Arc HDMI) and two Sonos Play 1s. The Roku software is updated to 9.2.2 build 6106-88. I can get surround from every TV app (Amazon, Disney, Apple TV, Vudu) except for Netflix which appears to be playing back in stereo? The TV is set to autodetect the audio source but I have tried auto passthrough, dolby digital etc and no change.  What is odd is I have this exact Sonos surround setup on the older TCL R615 and it plays surround in Netflix just fine. Every device is up to date (Sonos even says Dolby 5.1 signal while the Netflix stream is playing). I have noticed the surround going to my xbox seems to work off and on as well which is odd. It also shows Dolby 5.1 in the sonos app while playing. 

17
J
4 years ago
N
nickwilsdonContributor I
asked in General feedback and conversation

How to determine the end-of-life (EOL) for each Sonos product?

Now that Sonos have announced that their products have an end-of-life (EOL), sometimes in as little as 5 years from purchase, can they please clarify their expected EOL projections for all products? Classifying them as “modern” or “legacy” does not help and is far too simplistic. Products can move status overnight without warning. It would be useful to know that a Sonos product bought today for several hundred pounds is expected to be viable for, say, 5yrs. If Sonos wishes to be a software company, they will need to embrace a more mature approach to this issue, and offer an SLA within each product sale to set customer expectations. For example, the Windows 10 support life-cycle has a five-year mainstream support phase that began on July 29, 2015, and a second five-year extended support phase that begins in 2020 and extends until October 2025. Microsoft manages this level of expectation management and costs a fraction of the cost of a home speaker system. 

58
P
4 years ago
D
DT186
posted in General feedback and conversation

Greed - legacy devices

Unfortunately all that I can say about the recent announcement is that Sonos is treating it’s customers as cash cows. The amount of money that each customer spends on a good product runs, sometimes, into 1000’s and then suddenly turnaround and say that your items are no longer viable is incredulous. The reputational damage that Sonos has created could run into millions as loyal customers decide that the expense is not worth it. Sonos rethink, you’re an intelligent firm, but poor when it comes to customer good will.

46
K
4 years ago
O
OCTOContributor I
asked in General feedback and conversation

SONOS Legacy issue - You are deleting posts of enraged customers, and closing comments!

SONOS have just deleted my post….and will probably delete this one as I hit send! The brand is going down the toilet within the space of days….customers are furious. Wake up SONOS!!!!

11
chicks
4 years ago
S
sanperezContributor I
asked in General feedback and conversation

All Sonos products will continue to work past May

I wasn’t one of the customers who complained about Sonos’ earlier communication this week. However, I initially had the same reaction as many others who wrote in anger or disappointment in this customer community.  I commend Patrick Spence for his quick reaction, for correcting course, and for the tone of his letter to customers today. I completely understand Sonos’ internal drivers to urge their customers to upgrade their systems. However, as Patrick well said, customer experience and their loyalty is paramount and trumps anything else. I plan to remain as a loyal Sonos customer and will continue to expand and upgrade my home sound system when it makes sense to do so.

52
R
4 years ago
D
dropdedfredContributor I
asked in General feedback and conversation

Sonos can deactivate any sonos product rendering it useless

l was recently sent an email asking to upgrade and discard my existing speakers. In doing this l could get them blocked and get 30% off a new set up. This raises 2 concerns, 1 my speakers cost me £300 each and trade in value is now £30 and 2 if anyone buys second hand this may already have been done rendering your purchase useless? I must say l am very disappointed in this email, l buy high end stuff to last not to be offered £30 trade in off another 2gen item. Your thoughts please ?

19
Stanley_4
4 years ago
J
Jimmy F JContributor I
posted in General feedback and conversation

Stop supporting of old Sonos systems!

Hi Patrick Spence and Sonos in general.. I´m really sorry to hear, that you stop supporting old systems. But in a way, it is kind of okay. Eventually things like this stop, unfortunately. But telling us, that the rest of our system, connected with these products also will be influenced by this outfacing of old systems, is outrageous! Furthermore also telling us, that in time our old loudspeakers will not work anymore, is even more outrageously!!! That is “putting a gun to our heads” policy, only to force us to buy new stuff. We don’t have a choice. Furthermore also a gigantic waste of good and working electronics, just to be added to our global waste problems. I really encourage you to think this whole philosophy over again, and act accordingly to benefit your customer in a better way than this! I bought my first Soundsystem, when I was 13 years old. It was a complete B&O system 3000, with a CDX player and a tangential phono. I sold it back in 2010, when switching over to Sonos, an

29
J
4 years ago
User884294
User884294Avid Contributor I
posted in General feedback and conversation

SONOS Alternatives

Any recent movers to another ecosystem? Any one currently looking at moving? I’d be interested in your experiences and thoughts. Thanks

2
C
4 years ago
S
SonosManuEnthusiast II
posted in General feedback and conversation

Did Sonos mean 70% discount to trade in your obsolete devices? #sonostradein70discount

Did Sonos mean 70% discount to trade in your obsolete devices? Should we all ask for 70% discount? #sonostradein70discount

10
melvimbe
4 years ago
G
GBEnthusiast I
posted in General feedback and conversation

My expensive SONOS system was just bricked by SONOS legacy

I have 13 SONOS units, including ZP100’s and ZP80’s that work perfectly. Today, SONOS sent an email announcing that 10 of the units will no longer get software updates as of May 2020. So, if any music service,  MS Windows, or Apple makes a security change after May 2020 that the existing software doesn’t agree with, then my system will stop operating.  The replacement cost of these 10 units is $4,650 and even with 30% offered for trade-ins, my outlay to keep my system operating will be $3,255. SONOS’s management should keep a software update track for “legacy” equipment in order for existing functionality to remain working.

23
D
4 years ago
sounder030
sounder030Contributor II
asked in General feedback and conversation

did you just delete my post? (topic: Petition - extended life support)

Did my post on this community feedback forum violate community standards? It seems to have disappeared. Please clarify. Thanks, Tobias

12
melvimbe
4 years ago
C
ChrisG2Contributor I
asked in General feedback and conversation

"Legacy" Products - way to go sonos, keep deleting the posts of customers you've already enraged

The “announcement” wasn’t bad enough, now you’re deleting the posts of the customers you’ve just angered?  Well done.  I'm sure this will gone in a matter of minutes….  This a completely ridiculous stance for the company to take.  They clearly don’t care what impact this obvious money grab will have on their customer base or the reputation.  No new features? Fine.  Saying that not only won’t you maintain these devices, but keeping them instead of spending for new ones renders all of your other devices obsolete?!? Are you kidding me?!  Come up with ONE example of ANY other company that has done something so egregious, SONOS.  Even remotely.  Seriously.  Give it a shot.  Already researching what other brand to go to when I sell my current products and dump “legacy” ones…  And btw - pricing on the Port? Absolutely insane. I has the same receiver in it as any other speaker, and only a line out.  Yet it costs almost as much as a Play:5, your flagship speaker??!  When it’s literally a few co

3
Ryan S
4 years ago
G
gwonlineContributor I
posted in General feedback and conversation

Recycle program - Sonos needs to bend.

I have 10 Sonos speakers and I have, up until this point been a happy and loyal customer. Recently, I recycled two gen 1 Play 5s but after initiating the recycling program I realized that in my haste to buy Christmas gifts for my family I had made a mistake and should not have recycled these speakers. Now Sonos is saying they can not reverse the process. I am dismayed that Sonos is willing to lose me as a customer over what very clearly seems to be an ill-conceived and horribly unsympathetic program. I will continue to try to get this resolved with Sonos support and have worked my way up to a supervisor who emailed me their standard response:   Hello George, My name is Andrew and I'm a Supervisor here at Sonos Customer Care. I understand that you're looking to reverse the Trade-Up that you performed on your two Play:5 speakers. Unfortunately, as per the warning messages and the Terms & Conditions of the program, it cannot be reversed once it's confirmed within the Sonos Application

11
C
4 years ago
D
dwilli1980Contributor I
asked in General feedback and conversation

Battery on Sonos Move

Does it shorten the long term life of the battery on the Sonos Move to leave it on the charging cradle for extended periods of time (e.g. several weeks)?

5
N
4 years ago
I
ItsBenContributor II
posted in General feedback and conversation

Feature request: Disable Airplay on Sonos Port (at least)

Using my Port to broadcast my turntable to my Sonos system but never to send audio to anything, it kinda bugs me to see it listed in my Airplay receivers list as I already have a long list of devices there. It’s a first world problem, I know, but I think it’d make sense to disable Airplay support on the Port for those of us using it as an input to the System audio system and never has an output.   Much love xxx

2
I
4 years ago
C
ClarkEAvid Contributor I
asked in General feedback and conversation

New Sonos Move turns itself on and drains battery

Why does my Sonos Move turn itself on? I use it sparingly, but often notice that it is not “offline”, even though I don’t intend to use it.

4
Ryan S
4 years ago
Terms & ConditionsCookie settings