A fresh look. Quicker access to your music. Easier control. The Sonos app has been completely redesigned to give you more power to personalise your listening.

Only some of this is true and the important bits are not.   It also doesnt tell us that some of our favourite features have been dropped.

When I comnplained I got this:

Thank you for reaching out to us regarding the most recent update. We appreciate your feedback and understand the importance of having all features available to enhance your experience.

Rest assured, our development team is diligently working to reintroduce many features in the upcoming updates to ensure a seamless user experience. Thank you for your continued support and understanding.
 

Also not true as by definition if they understood the importance of having all the features available then the new app would not have been released and actively promoted as an improvement when it is a significant backward step in features and performance.

Surely sonos is a company that should be engineer and customer led.  By handing the reins to accountants and marketing you lose touch with customers and the products get worse.  I can only imagine some Execs needed the launch to happen on time to get a bonus.  

What amazes me is that the accountants and marketeers don’t appear to realise that customers have a choice and if you don’t listen and drift away from their needs purely to pursue increased profit then you will just lose the business.  

So for me its time to phase out my sonos products despite having been an early adopter and having been through at least a dozen or more products.  I have sold a cople of connects, given away my Beam, I still use one connect, a play 5, two play 1s and a roam…..but not for much longer thanks to the clear signal from Sonos that they care more about corporate BS then their customers.

As Mr Trump might say “So Sad”.