General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,207 Topics
  • 8,533 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1207 Topics

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catsailingAvid Contributor I
posted in General feedback and conversation

bbc radio 4 rights restrictions

15 Nov around 7:30 using Sonos Radio to listen to Radio 4, the program was interrupted with the message ‘due to rights restrictions…….’  There seem to be a number of threads on this subject, but no satisfactory explanation or recommendations. I have 2 questions:-  Given Sonos is aware of the issue which they say is the BBC’s problem and that the issue is affecting their customer base, what are they doing to raise the issue with the BBC to find a solution? As this issue has been running for some years, is there a recommended service for U.K. users to use to listen to BBC Radio4 which does not suffer the same problem?  

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2 years ago
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paulmillerAvid Contributor I
posted in General feedback and conversation

Move should be turnoffable from app

In bed now, need to get up to shutdown the move, why is this?

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P
2 years ago
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ChrisGLondonContributor I
posted in General feedback and conversation

Horrific Unreliability

Why is Sonos so unreliable, now lost count of the times its just lost a product either during or between sessions. getting ethernet cables out mid evening, climbing a ladder, trying to ‘find a product’ that is 10mm away. this appears to be so unfit for market. 

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J
2 years ago
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MarkitosAvid Contributor I
posted in General feedback and conversation

sonos beam 2 no audio

Help please I have recently purchased the beam 2 but when I switch on the tv there is not sound from Apple TV or my Amazon fire stick, everything is plugged in properly as soon I unplugged and plugged back the HDMI the sound comes back and it was fine couple a days ago  tv  set properly and the rest too and is very frustrating that I  need unplug and plugged back to the sounds comeback 

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M
2 years ago
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Barry SteentjesContributor I
posted in General feedback and conversation

geonfencing away option

I would like a geofencing away option, so when I leave the house everything automatically turns off. Why hasn't this option been delivered yet like all other smart devices nowadays? It saves energy when I forget turning my music off. Otherwise option to integrate better with Google Home or have a functionality to turn off while from home like with Hue or Tado.

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ratty
2 years ago
Sizzlalova
SizzlalovaContributor I
posted in General feedback and conversation

Life Expectancy

Ok Peeps,  I am new to the Sonos game (as of this past year) and inept when it comes to “tech”.  So far, I have been VERY happy with Sonos!  All I have (atm) are 3 -Sonos One SL’s.  2 of which I have set up as a stereo set and 1 stand alone.  I love the simplicity and sound quality.  What I’m nervous about is all this talk of Sonos “bricking” my (soon-to-be) old equipment.    My plan was to invest heavily in more equipment over the next year or so.  A Port x 2, Arc, Subwoofer, surround and outdoor alone looks like it will set me back around 4K or more.  My question or point is this- will I/we regret this in the future as our equipment becomes outdated?  It’s funny because at heart I am a cheap skate but I don’t have issues SPENDING on things I care about.  But, when I spend REAL money on something I care about, I expect it will last.   -life expectancy of quality speakers 20-100 years!-life expectancy of a Sonos purchase...TBD  I would LOVE to hear other people’s thoughts on the subjec

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K
2 years ago
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JacoobContributor I
posted in General feedback and conversation

Sonos = Mesh

How nice would it be if you added mesh-functionality into your Sonos devices. Then people would receive an outstanding 2-1 solution and we could get rid of all those ugly mesh systems/extenders. 

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2 years ago
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Ed VentureContributor I
posted in General feedback and conversation

New Product Idea: External Sonos Connect Active Noise Cancellation Microphone and Noise Processing Engine

Let me start by saying - ANC is not easy and it takes quite a bit of engineering to execute it reasonably well.   ANC with headphones or ear buds have the advantage of being sealed system where you can operate in the finite space of the ear canal.  Having said that, I was wonder if it would be possible for Sonos to build a unit that might help facilitate rough ANC and negate some road noise in an urban environment.  I’m not talking sharp or inconsistent background noises (sirens, horns, etc.), but I am thinking more of the droning of background road noise (car acceleration, general road noise, etc.).I live in downtown Austin, TX and my condo is close enough to the I-35 corridor to pickup consistent background noise.  I was wondering if it would be feasible for Sonos to develop a connected device that could suction-cup to window with two microphones and built a processor to act an ANC engine to drive the speakers in the room.  One mic would pickup sound vibrations hitting the window fro

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melvimbe
2 years ago
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Patrick1004Contributor I
posted in General feedback and conversation

Sonos with B&O speaker Beolab 20

Dears,I’d like to connect my Sonos system to B&O speaker Beolab 20 (2 pces).Should I rather use a Sonos Connect or should it be a Sonos Port ? Thanks a lot for your support.CheersPatrick

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2 years ago
Jeffrey_35
Jeffrey_35Headliner III
posted in General feedback and conversation

More Excited For? (a non-poll poll)

Everybody’s so serious here so I thought I would lighten the mood. What update, upgrade, or newness (from rumors etc.) would you most be excited by and why?Sonos Headphones Sonos Voice Control Sonos Integration with Siri Sonos Dolby Digital (+) 5.1/7.1 Fix on Arc and Beam Updated X (Move or some other product) Something else completely….

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Jeffrey_35
2 years ago
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JayInPghContributor I
posted in General feedback and conversation

Is Sonos support the worst in the industry?

I purchased a Sonos One to try the Sonos product line for the first time.  I purchased the device in April 2021 and it stopped working in May 2021.  It was replaced under warranty for a new Sonos One which I received in May 2021.  This new Sonos One failed in June 2021 and Sonos replaced it with a refurbished unit this time.  The refurbished unit was received and installed in July 2021 and subsequently failed within a week.  This makes three defective Sonos One units in four (4) months!  While this is enough to make me angry that I ever decided to try their products, the customer service has been what has me ready to insane.I initiated another RMA return on this third unit on July 27, 2021 and it is now August 11, 2021 and I still have no replacement unit and another call to customer service got the response … “we received your defective unit on August 3 and it is still being processed” along with NO ETA for when they would ship the replacement unit. I’ve basically spent the better par

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E
2 years ago
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SimmzProminent Collaborator I
posted in General feedback and conversation

Roadmap

Any chance you can release a road map for new products or updates for 2022. Only thing I hate about Sonos is everything is always last minute on the announcements. Would be good to hear what you actually have up and coming. Thanks. 

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buzz
2 years ago
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richvj222Contributor I
asked in General feedback and conversation

Equipment Request - New Design - Hybrid - Sonos w/ hardwired speakers

I am hopeful you can help with figuring out what products I need to pull off my design. Here goes….I am beginning a backyard project where I am looking to have a mix of wired outdoor speakers and Sonos. First area is a swim spa where I will be mounting 4 speakers onto the pergola. Next, I am having a fireplace built where I am looking to mount a tv and a sound-bar. About 20’ from there I will have a bar where I want to have some speakers that can listen to what is on TV or something different. Next, I am having a fire pit built where I will have speakers there too that can also listen to the tv or something different. Lastly, I have speakers on my front porch and under another porch that I would like to have included as additional zones.With the above said, what kind of Sonos devices do I need? I’m looking to have all the speaker wires run back to a central location for ease of management.

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G
2 years ago
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8858oboe
posted in General feedback and conversation

Nothing is wrong with my Sonos System

I read the community blog most days - passes the time.  Seeing all of the sometimes agonized comments prompts me to say that I have been a Sonos user for several years, have updated and upgraded the software and hardware as needed, I use several different Mac systems and a Synology NAS to access Mac music, Audible books and other books on various local library files.  It all works and has caused me no trouble over the years.  I added a Roam, worked perfectly first time, and continues to work as advertised.  The Soundbar update was easy.  Adding new Sonos surrounds was also a breeze.I am not a Sonos, Mac, Network or It specialist, I just follow the instructions, and, guess what, it works!

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J
2 years ago
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Paul_188Trending Lyricist I
posted in General feedback and conversation

Hardware/Integration Suggestion - Dante Audio/AES67

I used to use sonos all the time in both my own home and other commercial locations and got away from it due to various reasons, but i am revisiting the use of sonos port, however with Dante audio being a primary means of network transport on most of my projects these days, i would like to see all my audio stay in the digital realm too.  I would like to see an integrator version of port which may output dante and/or aes67 and potentially be POE powered as well. Continue to provide all other existing software integrations.I currently have to convert the spdif to dante to maintain a purely digital signal path, which adds a device inline which costs more then the sonos port to begin with. Additionally if you made this version in a form factor that fit easily in a single rack unit, such as a 1/3 or ½ rack space unit and accompanying shelf to be able to place multiple of these units together on this shelf. Thank you !

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James L.
2 years ago
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KellyGContributor I
posted in General feedback and conversation

Possibility to add a fade in feature?

It would be great to have the ability to turn on a fade in feature - if you pause a song when the volume is cranked, it starts very abruptly when play is pressed. I’d love to see the ability to have it fade in a bit more gently

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Corry P
2 years ago
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Bren132Contributor I
asked in General feedback and conversation

how to connect beam to projector

Hi,I am looking for advice how to play my firestick from my projector and play the sound out of my beam? Attached picture of Epson acer projector and bi directional switch I bought. Thanks Bren 

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buzz
2 years ago
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mansolilContributor I
posted in General feedback and conversation

Beam marketing email grammar/misspellings?

C’mon Sonos - you can do better than this:“Smarter on the inside and more beautiful on the outisde for exceptional sound all around.” (one sentence to describe the beam and wow, it’s a doozy)“Jonatan” (no way is that someone’s real nameI’m not a grammar police type person, but geez, I expect better from a company I’m so invested in.  Let me know if you need someone to proof your stuff - I’d be happy to help.  :)  

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2 years ago
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krisketContributor I
posted in General feedback and conversation

Is Sonos insinuating whites are better than other races?

Why is the race section when signing up for beta test program lists whites first and black last? You can’t even argue they are listed in reverse alphabetical order as they are not. Is sonos trying to insinuate something here? 

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2 years ago
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ek912Contributor I
posted in General feedback and conversation

Wow Sonos. If I claim an upgrade discount you raise my retail price? Is that legal?

Shopping for a Sonos Move.  Retail is $399.  Sonos website is $399.I see in the process that Sonos reminds me I should brick some of my older gear and call this an upgrade.  I agree to brick a component and go to apply the discount.Magically, the Sonos Move price quoted to me on Sonos.com has immediately RAISED to $499 pre-discount.  with 15% discount it’s $424.  So you bricked my traded-in component, and now I get to pay you $25 *more* than I would pay by buying retail?!?Sonos, you have lost your way.and, I expect there has to be a law or regulation that makes this improper.  Shame on you.

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ratty
2 years ago
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pnelsonmiContributor I
asked in General feedback and conversation

Unbelievable dissapointment

After researching systems I decided to purchase Sonos. I started with a Sonos One and have been very happy with it. And had planned on ultimately replacing my theatre system with Sonos. Not any more.  I purchased a pair of Roams in May with the intent on using them in a family room and outside around the pool. I don’t think I have ever been so disappointed in a purchase. The battery life is horrible even when not in use. I charged them three days ago, went to try them today, and they are down to 15%. Ridiculous! I have an older JBL speaker that cost half the price and perform better than the Roams. Why Sonos would develop a product that doesn’t easily integrate to their other products with such poor performance is beyond me.  I regret not sending them back within the 45 day return period. 

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James L.
2 years ago
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Thewizard2000Chromatic Producer I
asked in General feedback and conversation

Important message to Sonos's developer/engineering team

Hello this past spring I told you about my recommendations for adding an equalizer. Since that time, I have not received any news from you or any updates to this effect regarding the potential addition of this one. Since we android smart phone users can in no way optimize and qualify our sound with your feature (only apple), adding ASAP an equalizer would be appropriate and respectable on your part to make it fair for all your customers. Thank you and I am waiting to hear from you.

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ratty
2 years ago
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WobindAvid Contributor I
posted in General feedback and conversation

New Sonos User - Questions and Advice - Is Sonos Good or Not?

Hi there,I have been wanting to try Sonos for some time I decided to jump in and bought 2 x Sone One speakers and a Sonos Five. I must say I love the sound and so far have loved the app as well. Generally I have no complaints, however……I have been reading lately about this big Sonos client support dump a year or so ago when they decided to split an S1 and S2 app so older products could keep working. I read the initial plan was to brick older products. I have also been reading a pile of bad reviews about Sonos support, arrogance, bad updates and so on. I gather many long term customers have left Sonos for other product and seem really annoyed.My question and hope for comments - from those who have been around. Is it safe to start building a system with Sonos. Am I likely in 3 years to have bricked equipment and lack of support. Some people I have read about had spent thousands upon thousands of dollars only to be left in the lurch.I don’t have any problem with equipment being superseded

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jgatie
2 years ago
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KJSJContributor I
posted in General feedback and conversation

Sonos Move bluetooth stereo

Seeing how I have a $40 pair of speakers I got off Amazon that can play stereo via bluetooth, I find it a major feature missing from Sonos Move that it cannot play stereo in Bluetooth mode.  Seriously, a $40 pair of crappy speakers can do it but not two Sonos Moves.  I expect more from a high priced speaker!

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2 years ago
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VonnyContributor I
posted in General feedback and conversation

No returns label

I had my Roam for just under 4 months when it just stopped working and wouldn’t turn on. I contacted customer support by phone on 25th August. After taking me through a few troubleshooting steps, they concluded that the Roam was faulty and that it should be replace. They sent me an email asking for details of the serial number etc, which I replied to immediately. I then received an email informing me that:“You will receive another email from us soon, with instructions for you to confirm your information and complete the return authorization.”The email never arrived so on the 31st August  I contacted Sonos again, this time via chat. The missing email was resent, it contained my return authorization number and a link asking me to confirm the type of exchange I wanted. I didn’t want to pay for another Roam, so chose to return the faulty Roam first, then have a new one dispatched. I was informed that:“To ensure a successful delivery, our logistics partner will be contacting you via email w

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2 years ago
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