I have been unable to connect my Play:1 and have been trying to reach technical support by Phone and Live Chat.
Phone support tells me my wait time is 60 or 70 mns and then cuts me off after waiting.
Live Chat, most times there is no agent available.
This has been going on for over a week and i am ready to give up using my Sonos altogether.
Has anyone else had this issue and how did you resolve getting touch with technical support?
Thx A
+24Try the Desktop app, that will help determine if there is a problem with the Play:1 or if its just another problem with the mobile app finding it.
I haven’t tried but I have heard support will offer to call you back in one of the looped announcements, worth a try.
I think that may depend on the location, but I’m not sure.
Thank you all for your help. Managed to get through on live chat. No resolution to connection issue with Play1. Agent assures me someone will email me to arrange a time for a technical support agent to call. Let's see if that happens.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
