Skip to main content

Hi.

so.. I’ve been a long time customer of Sonos and have been very satisfied with both hardware and software. The speakers sounds great and the app (old one) was okej, not great but ok.

But now.. What is going on really? Did you not test the app before releasing it? Where you in such a hurry that you did not care if it would hurt your trademark? Because it just did.

I’ve followed all your guidelines to make the app work.

  • Reinstalled hardware + updates too all products
  • checked the router (even placed all my products next too the router)
  • Reinstalled the app.
  • Tried with ethernet cabel (Cat 6)

Almost nothing works anymore. I have problems connecting too my system, my speakers and my connection with spotify and apple music. And I haven’t even mentioned how difficult the app is too navigate around. It’s totally messy..

Did you use a cheap consulting agency? 

And I’m absolutely not alone complaining about this as you might have seen. All my friends who uses Sonos are having the same problems and my mother who also uses sonos are losing her mind over this.
 

I have spent hundreds of dollar (or in my case, thousands of kr, swe). I am considering changing all of my speakers if this doesn’t get any better soon. Please take this criticism seriously and don’t come and say I haven’t tried everything. I have done everything in the right order and everything SHOULD work, but it doesn’t.
 

And let’s, just for the fun of it, I did anything wrong with my installation. Why make it so difficult installing it correctly? Shouldn’t this system be a easy and user friendly system?

 

best, and angry, regards 
Patrik

 

let them remove it.  what do i care.  by then, i will have sold the stuff.

 

btw, lawsuit is the language corporations understand and want to avoid at all costs.  They are never inexpensive

I work for a firm that will do anything, anything, before going to court

 

In the decade and a half I’ve been posting here, there have been at least a thousand threats of a class action lawsuit for one slight or another. 

Guess how many were actually filed? 

One, and it was a “class” of (you guessed it) one (he lost).  So I’m quite sure those other 999 or so idle threats didn’t/don’t have Sonos shaking in its boots.   

Can  you propose alternatives than sonos ( need NAS access and online service sucj as Spotify Tidal) Multiroom nice too

Long time Sonos devotee here.  I’m exploring Bluesound.  

(jgatie - let’s see how long this takes to be removed ...).  

Can  you propose alternatives than sonos ( need NAS access and online service sucj as Spotify Tidal) Multiroom nice too

Long time Sonos devotee here.  I’m exploring Bluesound.  

(jgatie - let’s see how long this takes to be removed ...).  

 

It won't be.  Sonos doesn't care if competitors are discussed. 

OK, it’s been more than 10 days because the app ‘worked’  but now, it cannot even get the rooms straight and i am tired of the poor quality of the app.  As a developer i am hoping that Sonos Developers are ashamed of themselves for letting this through to production.  As soon as i have it posted on an auction site, i will lyk.

 

Goodbye Sonos.  You were great and then messed up.

More weirdness.. I kept having the music pausing or stopping when using the Sonos App.

But that’s why Apple Music.

Just to try (because at this point who knows what will make a difference) I switched to Spotify.

So far playback has been fine.

So there seems to be a problem with how the Sonos app interacts with Apple Music..? Has this been looked into? Anyone knows a fix?

No issues I’ve seen, it may be local to your system. At the least, I’d submit a system diagnostic within 10 minutes of experiencing this problem with Apple Music, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Terms & ConditionsCookie settings