General feedback and conversation

Thinking about junking my Sonos and buying something like JBL that is easier to use and is more compatible with the way I want to use it. Is there anywhere I can post for sale. It’s time for me to call it a day with Sonos.

I’ve been getting the “Unable to play X, It’s not encoded correctly” message while playing songs from Apple Music and saw that it was because some of my older songs have DRM and there’s nothing Sonos can do about it.  That makes sense.  What doesn’t make sense is that this message popped up on Sonos’ own audio product.  “Unable To Play Sonos Radio, It’s Not Encoded Correctly”.  This makes no sense at all and tells me this whole problem is with Sonos and not Apple Music.  Can a fix for this be on the way?  Please?Using the Sonos app on an iPad.

Do not buy Sonos products

So not to write war and peace as other posts I have seen regarding other people’s frustrations, but I’ve come to the conclusion that Sonos and particularly the app is a complete disaster and those managing things at Sonos clearly have their head so far up their own arse it isn’t going to be fixed anytime soon if at all. I’m a long time Sonos user and long time lurker on here, and I’m done. Looking for the best working alternative to invest in and replace my current setup.The amount of time I spend at home currently is finite and having now been home for 3 weeks for Christmas I’ve confirmed my thoughts having been frustrated with Sonos for a while.I want to be able to play music throughout the house at almost a glance of my phone. Trying to operate Sonos via the app or through Spotify isn’t that at all, it’s slow buggy and has me wanting to smash my phone off the wall.I hate my current setup so much that I’m actually quite excited about buying a new setup. In total I have 15 speakers ma

Can anyone recommend someone in the Perth Area of Western Australia who can come to my home and help with me Sonos system. Having problems with is not connecting and fading in and out. Really need someone to come and have a look. I have tried all the online chats and I am getting nowhere and I am running out of patience 🤯Thanks 

You guys gonna start a subscription service? I was just thinking of how you guys could be worse of a company than you've already declined. Also, let me be clear: I have no anger towards the staff, or customer support, I am aggravated by the direction whoever has made decisions in the future of your apps which are so frustrating to deal with.

To All Community Members and Sonos Staff…I hope you and your family are having a Great Day and looking forward to many more !! *   * Sorry I missed those twelve (12) hours ahead of 11:59 AM (or 12:00 noon)_CST_12/25/24

So, just wondering how many others are like me.…I've been a Sonos user for about 10 years now. 1st bought it to replace a home theatre system that my family couldn't understand!! Sonos was great. The setup was easy and it just worked! We've gradually increased to an average amount - playbar, sub and 2x play 3s in the lounge, and 4 play 1s in kitchen, playroom, office and bedroom.It's been great grouping speakers for parties and gatherings - even 'DJing' on the fly at some by selecting new tracks as the last one ends etc. We've never bothered with voice control and use the app mainly. (Could never seem to get voice to work properly across multi room). So here we are, a family with a mix of android and iPhone (plus my daughter using laptop to control). I can see it's time to look at upgrading or adding (looking at a new lounge  theatre setup with arc and moving current one to playroom, plus maybe a Move 2). But it's still a big commitment and expense. One I need to be 100% confident with

Open Letter to CEO Patrick Spence - 28/09/24 Good evening Mr Spence, (if indeed it is you reading this) A little about me and my relationship with your company… I’ve been an avid Sonos fan and consumer for almost 20 years. I have supported your business through every incarnation of device from the days of the Zone Player to the ARC.I have Sonos in every room of my home and I have purchased new generations and promoted the product to my friends and family despite my Roam almost setting my house on fire. It is safe to say I love(d) my Sonos.Now my reason for writing to you on a rainy Saturday evening in the UK.  I desperately need your help before I am forced to abandon Sonos for good.I know you’re aware of the problems associated to the S2 App since May because you wrote to me in June. However as recently as last night I received a further email assuring me the App experience is improving and highlighting the new features.As a customer suffering with the dismal experience daily these em

This is a total joke...ive had a working system for ages, now Ive changed my WiFi password and downloaded the ‘latest’ sonos app. If i want to connect to the speaker to update the wifi pw using bluetooth, the app wants PRECISE  location, not just approx, ie my street..which i can see on the map, but it wants my damn house number using GPS/WiFi etc. jeez, just tell them where i hide the front door keys while we are at it... This is bull… there is NO REASON WHATSOEVER for an app to need precise location, unless its a gps app like navigation etc.I want to know WHY this is needed and HOW it could ‘impact’ the service. Knowing my street, suburb, city, country is fine with me, (and more than enough info) but even that is crap..so why does it need precise location??? I want a decent answer!Before the haters chime in..its rubbish what your going to say about, “thats what you have to do”, “go elsewhere”..bla bla… well you can provide what you want ...don’t force it on me.. this is basic privacy

I'm accustomed to software glitches here and there, but this app has to be the biggest POS I've ever experienced!   The fact it has been months now with the same issues not being resolved is pathetic.   I might as well have bricks sitting on shelves and mounted to walls.  Nothing like having $4k of really good speakers and not being able to use them frequently.   I go out of my way to tell people that don't currently have Sonos products DO NOT BUY!!!

I’m leaving Sonos. The app is horrible and the connectivity is awful. That’s what made Sonos so great before.  I’ve tried to give you time to work through your issues but you took to long. I’m changing both houses and always recommending away from Sonos. 

Until the last couple of app updates things were slowly getting better but since the last two updates things are just getting worse again. Systems not found, music playing but no sound..... It's getting to look like it's never going to recover. I've about had enough now but to replace all my sonos gear would cost thousands. It surely is time this idiot CEO was fired.

I don’t need to repeat the problems around the app. Suffice to say that the app updates have rendered the usefulness of my Sonos equipment down to less than zero. I don’t ever know if it’s going to work or not these days. Imagine planning a Christmas party under those conditions!I’ve seen various threads here talking about legal action and and class action, etc. Has anything come of them? I can’t see any obvious outcomes.If not - I’m considering taking them to the Small Claims Court in the UK just to get my money back on the equipment. I’m absolutely fed up with it. Has anyone succeeded? The process in the UK is pretty simple and I’ve been successful in the past.I understand Sonos can do pretty what they want with their app, but if that results in damage or the - effective - bricking of equipment that’s within its reasonable lifespan, then that is on them.Cheers

Upgraded to Sequoia 15.0 on my MacBook which caused Sonos to be unable to find my system.I followed Reddit online advise to check the settings: Settings/Privacy & Security/Local Network/Sonos, and toggled Sonos On, Viola! System found and music is back on in this place. Thais after spending an hour on the phone with both Sonos & Apple...Ever Onwards :)

I just bought an Arc and 2 Era300’s for the basement and a Beam and 2 Era 100’s for the living room. 2 questions: 1- Who engineered the Sonos App? What a piece of s***. 2- The Era’s in both rooms cut out for like 0.25 seconds every 15 seconds or so. Why?3- A third question just popped into my head? My are people so impressed with this garbage? Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi y’all. So I just recently purchased a beam 2 last month and I want to get two era 300’s. I’m aware of the upgrade program but when I traverse the app, I don’t see anything allowing me to initiate the process. I’m really confused. I wanna get these speakers and I want to use the credit. My speaker has been registered and I have an account so I don’t know what the deal is

The TruePlay option is "grayed out" in the IOS app (80.14.09).Is this expected? I know the app has been under construction since May.Anyone else see this?“Grayed out” may be the wrong term … the text on what *should* be the TruePlay “button” is so faint that it can hardly be read.

I have several large playlists on my local music library. I like to turn shuffle on and just let it play. However, it is very apparent that Shuffle is still preferring songs based on some algorithm. A playlist that would normally take several days to play through entirely should never repeat a song until all other songs have been played. I double checked my playlists, no, no songs are entered in the list more than once. Please make local library shuffle a true random shuffle mix not influenced by anything.

This has to be the worst customer support service on the market.   Never in a million years will I ever buy their faulty products at the cost they ask, when the support is basically s***e. Avoid Avoid Avoid.  Don't even buy a product from them, once a fault occurs you're doomed.Moderator Note: Modified in accordance with the Community Code of Conduct.  

I moved and am going to use the new house A/V equipment.  I have an amp, playback, Beam, Sub and 2 Move speakers.  Could someone give me an idea how I should price these items?Thanks!

Send this to the CEO today.  Since Patric Spence states that he is always open to feedback, let’s see if he is finally also willing to provide a more meaningful dialog and update.  TO: Patrick SpenceDec 15, 2024___________  Mr. Spence, I have been a loyal Sonos user since 2020, and for much of that time, I was a happy customer. However, since May 2024, I, like many others, have become deeply disillusioned with the Sonos brand. I chose the Sonos system for its unique features and the quality it represented - a commitment that led me to invest over 5,000 euros in your products, placing Sonos devices in almost every room of my home. Your leadership, however, seems to have shifted focus. Instead of enhancing the experience for your existing customers, the priority appears to be on developing new features and products to attract new users and appease shareholders. This misguided emphasis culminated in the infamous May update  - a cautionary tale for other brands. For those of us who trusted

Do I need an Apple Music subscription to synch my music on Sonos?  Until recently, my music was synced to Sonos without a subscription. That seems to no longer be true. Did something happen to change this?

The new Sonos App is SO ATROCIOUSLY BAD that it scares me - makes me think management is so far gone that there is no hope for restoring minimal user experience.  I have never experienced anything like this from a real company taking enormous sums of money from customers and then slamming us all into hell. WTF??

 Took the app update 80.14.07- ( and firmware 16.5 ).  Tried to load a Music Library playlist to the queue.  Using Add to End of Queue which immediately failed with the error Unable to add to queue.  So I tried Replace Queue which started play very quickly.  When I looked at the queue it was flashing violently and continuously adding the Music Library playlist over and over until it reached 47628 tracks at which point it stopped.  queue is broken! did not try this with any services.  That flashing queue is scary.