If logged in, always get “there was an error adding the item to your cart”. If I log out, it works no problem. So I added things to my cart, went to checkout and then logged in - which emptied my cart.
Just me?
Cannot shop while logged in
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I was informed via the “amazing” live chat that the dept who can assist are M-F only.
Using Safari, tried both iPhone and iPad.
Strange, but if it is a web team issue, they may not be available on weekends, as a guess. Have you tried with a non iOS device? Or not Safari?
Not as of yet, asking here to attempt to determine if it's related to the maintenance or if it's just me before I jump through those hoops.
Oh, for what it’s worth, I’m testing in North America, also using Safari on an iPad running the most recent iOS version, and not having any issues.
Should have mentioned, also US here. Also long time customer so pre-existing profile. Also latest OS on both.
Appreciate your responses. Thanks for trying.
Don’t know, then. My guess is, based on my own testing, is that you have a local issue. My guess is some sort of cookie issue, but I’m not a web expert. At the least, (and I hate doing this too), I’d suggest a clearing of your cache and cookies, but that may not be valuable, since you’re having the same issue on two devices.
I would think, however, any department that can accept a voice order would be available on weekends, just not necessarily those who can figure out the online problems you’re having.
I have the same problem.
Tested Safari on iPhone and google chrome on iPhone. Logged in and if I want to add something to my cart - „There was an issue adding this item to your cart“
accepted cookies as well…
I tried again after clearing browsing data. Also tried in private browsing mode. Same behavior both ways.
Here’s a link to call Sonos Sales - perhaps they maybe able to resolve any website issues too…
https://support.sonos.com/s/global-sales-help
edit: Ah it looks like that’s just a Monday to Friday service too (sorry !!)
Huh. I’m wondering (vague memories here) if I have all of my iOS devices set up to use the desktop sites, and not be recognized as iOS browsers. I’d be curious as to what you find out tomorrow, I really don’t recall where I set that, years and years ago (or if it’s really valid).
It’s working okay here on my iPad Pro FWIW - no issues adding to basket and going to checkout. I’m based in the UK however, so not sure if that might be the reason?
Possibly. I suspect that there are multiple sites in use. I triggered on the username, since I’m also in the Pacific Northwest. I don’t know how Sonos’ web services are distributed or kept up to date.
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