Cannot shop while logged in

Huh. I’m not having any issues, I wonder if there is a cookie or browser failure at your end? Have you called Sonos Support directly to discuss it?

I was informed via the “amazing” live chat that the dept who can assist are M-F only. 

Using Safari, tried both iPhone and iPad. 

Strange, but if it is a web team issue, they may not be available on weekends, as a guess. Have you tried with a non iOS device? Or not Safari?

Not as of yet, asking here to attempt to determine if it's related to the maintenance or if it's just me before I jump through those hoops. 

Oh, for what it’s worth, I’m testing in North America, also using Safari on an iPad running the most recent iOS version, and not having any issues. 

Should have mentioned, also US here. Also long time customer so pre-existing profile. Also latest OS on both. 

Appreciate your responses. Thanks for trying. 

Don’t know, then. My guess is, based on my own testing, is that you have a local issue. My guess is some sort of cookie issue, but I’m not a web expert. At the least, (and I hate doing this too), I’d suggest a clearing of your cache and cookies, but that may not be valuable, since you’re having the same issue on two devices. 

I would think, however, any department that can accept a voice order would be available on weekends, just not necessarily those who can figure out the online problems you’re having. 

I have the same problem.

Tested Safari on iPhone and google chrome on iPhone. Logged in and if I want to add something to my cart - „There was an issue adding this item to your cart“ 

accepted cookies as well…

I tried again after clearing browsing data. Also tried in private browsing mode. Same behavior both ways. 

I will later try it on my computer.