Contributor I

Cannot shop while logged in

15 replies
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If logged in, always get “there was an error adding the item to your cart”. If I log out, it works no problem. So I added things to my cart, went to checkout and then logged in - which emptied my cart.

Just me?

shop

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Ken_Griffiths

Here’s a link to call Sonos Sales - perhaps they maybe able to resolve any website issues too…

https://support.sonos.com/s/global-sales-help

edit: Ah it looks like that’s just a Monday to Friday service too (sorry !!)

L

LordH

Lyricist I

Tried it on my computer and it worked.

Still doesn‘t work on my iPhone with safari.

Airgetlam

Huh. I’m wondering (vague memories here) if I have all of my iOS devices set up to use the desktop sites, and not be recognized as iOS browsers. I’d be curious as to what you find out tomorrow, I really don’t recall where I set that, years and years ago (or if it’s really valid).

Bruce

Ken_Griffiths

It’s working okay here on my iPad Pro FWIW - no issues adding to basket and going to checkout. I’m based in the UK however, so not sure if that might be the reason?

Airgetlam

Possibly. I suspect that there are multiple sites in use. I triggered on the username, since I’m also in the Pacific Northwest. I don’t know how Sonos’ web services are distributed or kept up to date.

Bruce

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