Contributor I

Cannot shop while logged in

15 replies
253 views

If logged in, always get “there was an error adding the item to your cart”. If I log out, it works no problem. So I added things to my cart, went to checkout and then logged in - which emptied my cart.

Just me?

shop

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Airgetlam

Huh. I’m not having any issues, I wonder if there is a cookie or browser failure at your end? Have you called Sonos Support directly to discuss it?

Bruce

I

Idaho_GholaAuthor

Contributor I

I was informed via the “amazing” live chat that the dept who can assist are M-F only.

Using Safari, tried both iPhone and iPad.

Airgetlam

Strange, but if it is a web team issue, they may not be available on weekends, as a guess. Have you tried with a non iOS device? Or not Safari?

Bruce

I

Idaho_GholaAuthor

Contributor I

Not as of yet, asking here to attempt to determine if it's related to the maintenance or if it's just me before I jump through those hoops.

Airgetlam

Oh, for what it’s worth, I’m testing in North America, also using Safari on an iPad running the most recent iOS version, and not having any issues.

Bruce

I

Idaho_GholaAuthor

Contributor I

Should have mentioned, also US here. Also long time customer so pre-existing profile. Also latest OS on both.

Appreciate your responses. Thanks for trying.

Airgetlam

Don’t know, then. My guess is, based on my own testing, is that you have a local issue. My guess is some sort of cookie issue, but I’m not a web expert. At the least, (and I hate doing this too), I’d suggest a clearing of your cache and cookies, but that may not be valuable, since you’re having the same issue on two devices.

I would think, however, any department that can accept a voice order would be available on weekends, just not necessarily those who can figure out the online problems you’re having.

Bruce

L

LordH

Lyricist I

I have the same problem.

Tested Safari on iPhone and google chrome on iPhone. Logged in and if I want to add something to my cart - „There was an issue adding this item to your cart“

accepted cookies as well…