General feedback and conversation

Unable to see where upgrade coupon info is

Why does Sonos make it so difficult to report bugs? It is extremely convoluted involving Chatbots and Phonecalls which always want to ask the most ridiculous questions when all you want to do is alert Sonos of an issue. Surely they can set up a simple bug reporting service similar to Google or Apple?

Please correct me if this is already a function I’m unaware of, but it would rock if SONOS added the option to “play after last add” (when adding songs to existing queue).  We can “play next” or “add to end of queue” but I find that most of the time I or someone else listening wants to hear specific songs in a row in the middle of an existing queue instead of having to choose each song to “play next” trying to catch the song as it ends or “add to end of queue” only, mainly to keep the queue as a whole intact and so you don’t have to babysit the queue as much while trying to enjoy your music.  

This is the worst service and UX app in history. Nothing works…

When trying to add a track to a Spotify playlist, the Sonos app shows lists that other people created. I added them to my Spotify playlists, but I can't edit them. It would be great if these "locked" lists didn't show up during the Add To Playlist dialogue. (They don't show in the native Spotify dialogue.) 

If logged in, always get “there was an error adding the item to your cart”. If I log out, it works no problem. So I added things to my cart, went to checkout and then logged in - which emptied my cart.  Just me?

Does anyone know how to send a feature request to Sonos? We have devices throughout the house and it would be awesome to be able to listen to the Nintendo music app everywhere! It’s not listed as an option in the content services though. 

Can anyone tell me if SONOS has a service facility in Australia?

As the problems continue with the app/controller, some of which are new little frustration surprises, I wonder if Sonos has given up on trying resolve what is possible one of the worst products around. Certainly that would seem to the case with the community reports. But yet no improvement still. Since that last notable version change mid 2024, I don’t ever open Sonos without there being a problem. Please do try Patrick…

I used to love Sonos. Worked right out of the box. Responsive app. Good enough sound quality. Now EVERYTHING is broken.App takes forever to load. On a good day I can play music on 50% of the speakers of my system. On a bad day 0%.PLEASE: there is nothing wrong with my WiFi. And, yes, I have reinstalled the system. I cannot recommend Sonos to my worst enemy. It would constitute cruel and unusual punishment.  

Hello. I am hoping this feature suggestion can be passed along to the appropriate team. I currently use a Sonos Amp in each room of my home. In  each room the setup consists of:(1) device with a voice assistant (i.e. Amazon Alexa, Apple Siri, or Google Home) which is plugged into the RCA Line-In input of the Sonos Amp (1) TV which is plugged into the HDMI input  of the Sonos AmpI would imagine this is a fairly common setup. The problem is that there is no way to interact with the Voice assistant, i.e. to ask the time or the weather, while the the TV is on or while the Sonos is playing an internet source such as Apple Music. Currently the Sonos Amp has the Autoplay feature but this is not ideal for voice assistants because it requires the Amp to switch back and forth between audio sources. Therefore the feature I am proposing would be as follows:Add a setting within the Sonos mobile app so that the User can choose the option to mix audio sources together. The user should be able to togg

Have all the software problems been fixed to an acceptable level ?  I feel like downgrading back to S1 until things are sorted.  But I did see somewhere that if you do this you cannot then upgrade back to latest software at a later date.  Is this true ?

Unable to login to Sonos app account on Xiaomi 14 Ultra.Tried ALL workarounds but sign in just logs into a website, but not the app.Sign in screen just go round in circles.Cannot manage system because of this.

I purchased a record player just before Christmas. It is the first product I’ve purchased from Sonos that I was unsatisfied with. I currently have about 20 speakers throughout the house and absolutely love the ecosystem. I have been trying to return this project 1 player for no less than 12 days. 12 days calling being told it will take 24-48 hours. At this point it’s almost comical. By far the worst customer service experience of my life. I will be purchasing from other stores in the future instead of Sonos direct. Absolute joke and still no help. 12 days and counting. Eventually the 30 day return period will be over. Can’t wait for that battle. 

Hello Sonos Team,I've been using your products for years: a Playbar, Sub, several Play 1s, and a Play 5. For a long time, I was satisfied with the system—it gave me years of enjoyment. But over the past year, the experience has gone downhill, fast.I’ve gotten used to the fact that every so-called "update" to the Sonos app seems to make things worse. For example, about six months ago, the alarm clock feature vanished from the app. No warning, no notification—I had to find out on your help page that it was removed. The explanation? "We're working hard to bring this feature back." Well, it’s still not back. The workaround was to use the desktop app to set alarms, which is hardly a premium solution.Controlling music through the app became so frustrating that I started using Spotify Connect instead. But now even that doesn’t work! My speakers aren’t discoverable—neither through your app, nor Spotify, nor my computer. It’s beyond frustrating. How is it possible for such basic functionality t

What are everyone’s thoughts on this? I believe it is a good decision that will help regain the trust of current and potential users.https://www.theverge.com/2025/1/13/24342179/sonos-ceo-patrick-spence-resignation-reason-app

Patrick toast and it’s about time

I ordered an Arc Ultra before Christmas 2024.  It is now mid-January 2025, and I have not received my order or a viable status update.  After three weeks the status still reads “Awaiting Carrier Pick-up”.  I called customer services, and they told me they needed to launch an investigation which is frustrating.  Clearly the item has not shipped.  So, they are making me wait to get what I paid for while Sonos figures out what happened?  Make this right Sonos.  Your equipment is too expensive to make valued customers wait while you figure out how the order was botched.  PLEASE FIX THIS.Let me be clear, customer service is obviously provided by offshore personnel, but she was friendly and tried to be helpful.  I asked to speak with a supervisor and after a brief hold was told a supervisor was not available to speak with me.  Again, I ask, why do I have to wat for an investigation of a paid order that never shipped?  

DECEMBER 2024:  AMAZON MUSIC NOT STABLE ON SONOS S2 App/System.  Amazon Music SKIPS, STOPS PLAYING AND SKIPS TO NEW SONG IN THE MIDDLE OF A SONG when playing on the Sonos App. à So, I have had issues with Amazon Music playing on my Sonos system for about 2 months now. While streaming Amazon Music thru my Sonos App à  All my speakers cut in and out (stop playing), and switch songs in the middle of a song.  I’ve tried everything known to man to correct this including everything the Sonos community has recommended.  So last week, I gave in and called Sonos Support and after waiting 45 minutes to talk to someone, lucked out and got a nice and intelligent Support Agent.  We worked together on all aspects of the system and ended up:  1.  Removing my Sonos Boost (found out that I don’t need it anymore), 2.  Moving one of my newer SonosOne Speakers next to my Wireless Router (wiring it directly into the router).  This newer SonosOne speaker (wired into my router) now serves as the main control

Ever since I downloaded the new Sonos app, the whole system is practically useless. The music stops playing randomly and you have to turn it off and re-open the app and push play again… only to find in about five minutes the whole thing shut down again.What’s the problem Sonos? This shouldn’t be difficult. I’m at the point where I simply need to get rid of the system and start with another one.

Just contacted Sonos and got this reply. Is 7 days an acceptable amount of time to receive a reply from customer service? This is ridiculous. Don’t title you’re email, “We’re here for you,” when you’re clearly not. 

6 speakers.  Sonos app won’t connect to my music library.  Speakers won’t stay labeled and sometimes music bounces from one speaker to another.  I called support on 12/30/24 and was told I would be contacted for an appointment with tech support.  No contact yet.  Since that date I have chatted and phoned Sonos several times but no one will help because the case is escalated and yet I have no solution or contact from them.  I have also contacted the NY Times regarding their review of Sonos speakers from 2023.  I think they should publish all the problems that are occurring since the “update” of May 2024.  

Hello.As described here:and here:I faced troubles since last year to make use of my local library stored on an external drive connected to my Mac OS Mojave iTunes (not Apple Music) server. I followed all available hints to no avail. Sonos S2 stopped indexing my local library although the external drive was configured as “NAS” or “networked drive”. The indexing progress stopped after 20 up to 40 minutes moaning about the drive “not being available anymore” - although exactly this volume still was available to my complete home network.I followed many hints stored in this community and also external hints, had a very long and very useless phone call to Sonos and ended up with mail support only providing the same help documents that also were stored in here but were not of any use. The Sonos support was a complete waste of time.Nevertheless I found some sort of solution myself. Using an old QNAP NAS (and several other configurations and devices...) gave me a the hint for a possible (and me

Sonos Build 80.14.06-release-20241206.affe3deGroups should allow for preset volumes. It is cumbersome to adjust the volume for individual rooms when selecting a group.

My set up is an arc, sub mini and era 300 as surrounds, plus a play one in two other rooms.  I think k it would be good to be able to use the era300 as Bluetooth receivers even if in surround mode. I have no way to play from my record player in the living room but the room is full of Sonos speakers! Could the surrounds not receive a Bluetooth signal and distribute it to the other speakers on the network. They could continue to work as surrounds just a suggestion