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General feedback and conversation

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  • 15,643 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1884 Topics
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rscatchardContributor I
asked in General feedback and conversation
Sonos App

Knowing the Sonos 2.0 app has significant issues, why are you still pushing users to upgrade?  Sonos is doing a disservice to its community in mandating to move to Sonos 2.0.  Turn that feature off until you get your software working properly

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Airgetlam
4 months ago
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MaggieHeyContributor I
asked in General feedback and conversation
App update

App update is HORRIBLE!!! I purchased Sonos because it was pitched as an easy sound system for a non-techie like me. Every time I turn off the TV the sound bar is dropped along with all the other speakers in the house. Brought my tech genius in to fix it (for the 2nd time in 2 days) and everything worked fine which made me look like an idiot. This morning I followed the precise steps I was given to wake up TV and in trying to adjust the volume on the sound bar the entire house connection was lost. I’m agreeing with the comment about owning a $5000 boat anchor. Livid doesn’t properly describe my feelings. 

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4 months ago
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Tony09Contributor I
asked in General feedback and conversation
customer support call

Has anyone received a call from Sonos saying to download an app? For remote viewing on your device. When all the app comments say it’s a scam! 

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4 months ago
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User61453Contributor I
asked in General feedback and conversation
Unable to initiate warranty return (also: ABYSMAL customer service)

Hello, my Sonos Move has stopped charging from either the charging base or the USB-C connection. I spoke with an agent on the phone who transferred me to “tech” to advise me but I’ve been on hold for over an hour. I just need a simple return authorization so that I can send this defective unit back for repair. Official reps: Please contact me and provide instructions on activating my warranty return (I am within the window). Others: Any tips on how to initiate a warranty return without waiting on hold for hours would be appreciated. I can’t believe there is no simple online returns tool or customer support email address, and that Chat is often “offline” and hold times over an hour. Absolutely abysmal customer service.

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4 months ago
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Trad99Renowned Enthusiast II
asked in General feedback and conversation
New App requires more clicking, not less

On another thread, I mentioned that on the new app, I could no longer see the battery charge percentage for my two Sonos Roams. This used to be visible on the speaker tab as soon as you brought up your list of speakers. So, one click from whatever other tab you were on.I did just locate this on the new app. I had to click on the systems icon in the upper right hand corner. Then I had to click to select one of the Roam speakers. Then I had to click one more time on a line under the heading Products that showed a battery icon. That finally showed me the battery percentage, but only for that device. So, three clicks to get to that. If I wanted to check the charge on my other Roam device, I had to click twice to back out of the first one,  then click twice more to get to the charge screen for the second one. Then it takes three more clicks to get back to the Home Screen. So far I haven’t found any direct way to go back there. This was so much quicker and simpler using tabs.I hope at least

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4 months ago
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imwmiaContributor I
asked in General feedback and conversation
search music library

HelloI have added my music library to the S2 app. Can you search the music library via the app?  I could not find the search function in the app. Does anyone know? 

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4 months ago
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Old OlyContributor I
asked in General feedback and conversation
Split System

I have a mix of Sonos components, some legacy operating on S1 and other operating on the S2 app.  The S1 system is not stable.  I have worked with Sonos tech support to establish a stable connection for the S1 side and it works for a while; then reverts back to a prompt requiring me to use the Sonos s2 app. So here is my question.  Is it possible to run a stable split system?  If so how do I reset the S1 equipment/zone?

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4 months ago
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Shakenblakeb6Contributor I
posted in General feedback and conversation
Sonos Update Removes Android Widget without Warning

Sonos updated its app to give it a facelift and in the process removed the Widget that made it easier to control the volume and sonos products. Because Sonos just loves making things more difficult . . . No remote, no widget, no iOS for tru play . . . . 

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4 months ago
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UnhappyUserContributor I
asked in General feedback and conversation
Sonos Classic?

So June has come and gone. Major missing features have not been restored. Workarounds fail frequently making for a very frustrating experience. Why can the company not just re-rerelease the apps that preceded the recent changes under a different name like “Sonos Classic”?Sonos Classic would restore functionally for those of us who have been patient through this while allowing time for the new features to be developed and vetted without haste. It’s really past time to make this right and just rolling out the old version seems like a fairly easy thing to do.

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sigh
4 months ago
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SwiaderContributor I
asked in General feedback and conversation
HELP: Sonos Amp + Apple Music Issue

I attempt to play my music outside from my Sonos amp to my outdoor speakers.  If I try to play just the outdoor zone for the outdoor speakers via Apple Music from the Sonos amp is skips through 5-6 track titles and never plays.  The only way to play music in the outdoor zone is to group it with another inside zone. i also went to play my music on Sonos today and it said no equipment under WiFi network so i literally had to set up all my zones today all over again. 

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4 months ago
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evamorContributor I
posted in General feedback and conversation
Best sonos alternatives. What's everyone moving to?

Since *NONE* of the sonos components work, can be added, or function whatsoever with no fix in sight for months if that what is everyone moving to? What’s the current best alternatives? For speakers I guess it's time to upgrade to bowers and wilkins. What about for the control system? What’s everyone's suggestions? 

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4 months ago
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stevepowProminent Collaborator I
posted in General feedback and conversation
Support? Is this it?

 OK, Community, I guess we’re it - self-support?  SONOS is falling apart - or committing suicide hurling themselves over a cliff.  And I’m stuck with 12 zones of boat anchors. 

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4 months ago
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DanielandMariaContributor I
posted in General feedback and conversation
New App will you improve it or not?

We are Sonos users since many years and since music is an important part of our lives we have it and use it in most rooms. We have been true ambassadors. And heavily invested users. With the new app, Sonos has gone from simplifying our lives making music an easy part of it, to complicating the everyday listening With frustrating malfunctionings and not userfriendly navigations.  We Work within digital marketing and tech and don’t see that any target audience based research could have lay ground for this business decision. It feels like something decided by someone stuck in trying to fulfil personal inner innovation goals rather than letting the users and target audience needs lay ground for decisions.  We are seriously thinking about Throwing it out and look for other options. But we would gladly receice input about the Sonos roadmap and plan ahead. Is this it? Or is it improvements coming our way? All serious input and tips helping us with our user experience are welcome! 

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Airgetlam
4 months ago
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ajohnContributor I
asked in General feedback and conversation
May 2024 update has literally made me miserable - HOW do I remove the latest upgrade?

I have been so angry and frankly heartbroken, by the loss of access to my very wide and long time assembled collection of music which I Iistened to DAILY via by beloved Sonos Play 1 for the past decade. For the past month I have spoken to Sonos colleagues directly to ask how to access the music which I am told sits with Apple or Itunes… B*******!! It doesn’t I have tried to change the types of files ( as recommended by Sonos colleagues) and it still doesn’t work.  I am enraged. I have read at length on the Chat room for advice and it seems I am not alone. My partner who is an IT guru is equally baffled as I have enlisted his help to try and crack this.I haven’t yet mentioned the fact that my stations such as Classic FM are no longer visible in a accessible way, I literally have to scour the Sonos to see where I might find it. Searching didn’t work either. Its so unbeliveablely counterintuative and un-user-friendly and I am outraged I was not asked permission to not longer access my ser

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4 months ago
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Tow GirlContributor I
asked in General feedback and conversation
Song Titles not Updating Live on Sirius XM channel list.

I have Sonos Move 2 and use the latest app on my Ipad.Since the recent big update to the app, my Sirius XM channel list does not show live music titles.  The music title will only change on the channel that I’m playing.  If I want to choose a different channel from my XM list, the song titles are not live.  I have to arrow back to the library and back into my channel list to update the titles.  This was not a problem before the app was updated.Is anyone else having this problem and is it going to be fixed?

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4 months ago
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jedjnapierContributor II
asked in General feedback and conversation
Downgrading Sonos mobile app?

Is there a way to go back to S1 (or any other version other than the latest piece of crap)? I’m on Android. I tried uninstalling the current version and choosing an older version, which did install, but once I open it I get a dialog to upgrade to S2 and there I can’f find a way around that. I tried the Reset System option to see if that was the trick but it just keeps you in a never ending upgrade loop. 

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4 months ago
Michael_274
Michael_274Avid Contributor I
posted in General feedback and conversation
WHEN IS SONOS GOING TO FIX THE APP UPDATE?!?!

Sonos- please, please, please fix the new app. I have two houses and have invested thousands of dollars in Sonos equipment. The app is so incredibly slow that I cannot use my Sonos equipment. It sometimes takes as much as a minute for the system to respond, if it responds at all.  I understand that major mistakes have been made rolling this out. It is obvious that it was nowhere near ready. What I cannot understand is why it is taking so long to fix it. The responsible thing to do is to roll back to the old app and for you to go through a proper testing before releasing it to the public. I have a theory as to why you won’t: you have rolled out your new headphones and only the new app will support them. Rather than delay the headphones you have decided that it is more important to sell your new hardware. This is a strategic blunder. Out there there are headphone users who are having the same lousy experience. This is very short sided.  Is it a wonder that your stock is down 25% in the l

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Michael_274
4 months ago
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Gerard BerkersContributor I
posted in General feedback and conversation
The new SONOS app SUCKS

I'm in IT employee myself. When we releasse a new version of an application it has to contain AT LEAST the functionality of the old one and it has to be AT LEAST as performant as the old one but preferably better. But you do exactly the opposite. It has LESS functionality and performs WORSE. Shame on you!!!

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4 months ago
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ArriContributor I
posted in General feedback and conversation
product quality

Please can you explain why your Sonos S1 products are total rubbish and will not work or connect to a new internet.  I have now calibrated all my speakers against the floor and have now purchased a much superior competitors product.  Will not use your products ever again.

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4 months ago
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chocomintchipContributor I
posted in General feedback and conversation
Sonos's Phone Customer Service is completely broken (UK)

My Roam constantly drops out of my wifi network(it’s a very common issue if you search for it). After reconnecting, it’s not able to play music. I reached out to the CS through online chat, we trouble shooted together for 1 hour. Then I was advised he can’t help me, that I need to talk to someone over the phone. I have been calling SONOS for 2 hours each day, I cannot get through. I even took an early day off work to call them, it’s impossible.I’m not sure what messages SONOS is trying to send by providing such horrible customer service? Why can’t online chat agent initiate replacement anymore? I have wasted 5 hours on this! This is not a pleasant experience at all.  I have many other SONOS products, however, CS like this will make me not ever consider your products again. 

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Bumper
4 months ago
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formashgetsmashContributor I
posted in General feedback and conversation
Sonos App

Why is the new Sonos App SO BAD??I have a Sonos one and Beam. the App repeatedly fails to detect them and i have to start the app numerous times before it detects these devices.  It repeatedly says “something went wrong”!I can’t even change radio stations or increase volume with this message being dispalyedThis Sonos experience is REALLY bad! 

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jgatie
4 months ago
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ubicstanlyContributor I
asked in General feedback and conversation
What reason is there to stay with Sonos

The new app is a piece of XXXX nothing works correctly everything lags it keeps applying my music request to the wrong room, finding my music is a real pain.   With so many competitors out there that are as good or maybe better why would one stay with Sonos other than the investment in speakers.   I hope they do not screw with the older Sonos 1 app. as it still seems to be ok.  If they stop supporting those speakers and or change the app like the Sonos 2 , I believe a lot of users will be disgusted enough to stop using product and move on the another platform.  whom ever approved the new app should be fired. and the persons who designed said app needs of find other work.     If you haven't guessed I am not happy at all with the Sonos app update.  

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4 months ago
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Paco_777Trending Lyricist I
asked in General feedback and conversation
Since Monday my Sonos system no longer works

Since Monday my Sonos system no longer works.I had chat support about that (06231849) but the assistant left the conversation!Not only my home automation system can no longer use them, but even your app no longer works correclty.Spotify can't use them either reliably.In your Sonos app (the one on my iPhone, and the one on my Mac), all my connect:Amps (Sonos ZonePlayer ZP120) keep connecting and disconnecting. They keep appearing and disappearing in the list of devices in the app. So I most of the time cannot launch a playback.If I manage to launch a playback, then it will stop after one minute or two.This problem seems to be linked to your last update.Everything worked fine until this week.My sonos devices are connect to my router (D-Link (web smart switch) DGS-1210-24P) through RJ45 cables which is connected (RJ45) to my internet box.I've already tried unplugging the devices (and the router) and plugging them back in : the problem is the same.My router configuration hasn't changed for

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4 months ago
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Your app is garbageContributor I
posted in General feedback and conversation
Sonos App is absolute trash.

Do you or your developers even use this trash software? How d**** are you people? Moderator Note: Modified in accordance with the Community Code of Conduct.

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4 months ago
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keylew697Contributor I
asked in General feedback and conversation
Sonos products vs Nest WiFi6 Pro

Greetings, Has anyone had issues connecting Sonos products to the new Nest Google WiFi Pro mesh? Last week, I updated my Nest google WiFi mesh to their new Nest WiFi Pro mesh. I immediately started having issues with my Sonos system. Speakers were disconnecting unexpectly, especially the Era 300 and 100s. My arc now cuts in and out during TV play. I called Sonos support and we troubleshooted, but only temporary success. I’m going to switch back to the old mesh system.

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Airgetlam
4 months ago
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