Fix & Optimize

I have a pair of Klipsch RP-5000F speakers connected to the Sonos Amp. This system has been good but now I will upgrade to the Arc Ultra and a set of the Era 300.My question is should eliminate my passive speakers altogether? I will be using the new set up as I have with the passive speakers for both music and television.Thanks!

Recently purchased & installed STARLINK GEN-3 system…  SONOS won’t connect…  I’d prefer not spending any more money, but I see discussions regarding connecting an additional router to STARLINK router??  I’m not a technical guy - not my lane!  I  no absolutely nothing about Dual-Band routers…  Is there a preferred Dual-Band router that works best with both STARLINK & SONOS so I can make this work…  I’ve got a lot invested in SONOS speakers.  Thanks.

I can play Sonos radio but can’t play Spotify as it seams not to connect to speakers 

I have 2 soundbar (Beam and ARC) when connect it to the TV direct through the HDMI eARC, it work fine and can control the volume through the TV remote.  But when connect any HDMI inputs to TV like setupbox or PS5. the TV convert the sound automatic to TV speakers and I can’t able to use the sonos soundbar.  

One of a several Sonos Amp has not worked. Sonos won’t back their products and will only provide a discount to buy a new Amp. I’d rather get the current Amp fixed and hoping fellow Sonos owners can help. Looks like “L2” is fried? Thoughts on fixing this? 

Hi, I am intrested to know why Sonos speakers cannot be connected to Amazon fire tv stick through wifi. Sonos is already using the voice assistant ecosystem of Amazon Alexa in their speakers. It would be amazing if,  Sonos bring the feature connecting speakers to Amazon fire TV stick through wifi for seamless and lossless sound output.Any thought on this???  

I see alot of people complaining about this in the new app, but I NEVER see it on a list of things that will be fixed.   Come on this is really anoying. Why is this not being addressed.

New to the community.   I won't spend my time endlessly reading through these blogs as my issues are current and hoping that someone/anyone can assist with my frustration with the S2 App.   I have an android.....Samsung S21.   I have Sonos equipment in every area of my house.   I constantly cannot "connect" to the system.  Even if connected, I many times cannot "pause" or "change volume".   Absolutely frustrated trying to make it work and it is a big waste of time.   I have uninstalled, reinstalled, sent diagnostics and had multiple calls with Sonos Support and all I get is "improvements have been made", but they don't help in my case.  I also have a separate structure on my property with older Sonos equipment running on S1 app and it NEVER fails to respond.   Considering downgrading to S1 for the house, but I have a Sonos Roam which cannot run on S1.  Who can help?

This is ridiculous. Huge fan and have extensive sonos systems. New app has crashed everything and now won’t connect at all. Must admit this is fast becoming a game changer. Fix it Sonos

I can’t reconnect my previously working Play 5 gen 1 and Play 5 gen 2 to my new network!

Recently, my Sonos has been unresponsive. I have gone through all the steps of rebooting each speaker and do get them to mount in the app, but the next time I log on, they are gone. Sonos can’t find them. This has happened 3 or 4 times now. I’m super frustrated. I never had this issue before. Anyone have any ideas of how to get my system working properly again?? I have 2 Play 1, 1 Play 5, and a play bar. I’ve managed to have my TV use the play bar for sound, but the sonos app cannot see it. All the other speakers I can get working for a day and then they cannot connect again.

Where the hell do I enter the code my iMac is giving me?  No screen on the Roam and nothing pops up in the phone app.  I recently upgraded to Sequoia and didn’t have a problem before.

Hello! I’d like to submit a feature request that the search functionality for Apple Music in the Sonos app be improved.  Here’s the problem: Using the web app you’d like to listen to the album Exile on Main Street by The Rolling Stones. You open the app and search “Exile on Main Street” The first nine results are not the album Exile on Main Street, but instead a link to The Rolling Stones artist page, radio stations created by individual songs on the album, some other unrelated artist pages, and some individual songs.  When you click “View More” to try to find the album in full to play, the album is the very first result! This same process is very similar to the iOS app, unusable results at first, then when you click “Apple Music” the album is displayed first.  Cutting out that two step process to find an album would be a massive user improvement. Not sure if the same problem exists for Spotify, etc. 

Say it isn’t so! Six months and 20 releases after the Day the Music Died and still no music library album art on my Android app.   

So I’ve had my system (Arc, Era300 x2 + Gen3 sub) for a year now - thinking if I spend £2.5k on a system, it’s gonna be good right?My old Polk system for circa £600 was much better - I mean it had a remote control right? and audio and optical inputs - amazing! Oh, and Google assistant, that actually worked properly. And I could tune the speakers with actual volume buttons, to suit me! I mean, we don’t ask much right - lol.My buggest gripe with the Sonos Arc system is the awful dialogue enhancement - which does nothing. On the Polk system, I have a separeate volume to turn the human dialogue up and down to suit me.Sonos Arc system is just such a step backwards is SOOOO many ways.Anyway, the sound signal from the TV comes from optical out, with the HMDI converter.QUESTIONS:___Do I spend another £1200 +/- to upgrade the TV, so I can use the eARC output?Will this improve human dialogue?Or do I ditch the Sonos system, to one that actually works properly?Thanks,A very disappointed Sonos owne

Dear community I am unable to identify center speaker working in Sonos era 300could you suggest that any ways to check waiting for reply

I got this issue while trying to add a new device via your application. An alert display that "There was a problem checking for updates." and I tried again but it didn't work. It showed another alert that said "We couldn't update your products. Check your network connection and try again later."  

Ok so like lots of people the new app has caused havoc. I have 1 Play 5 gen 1 and 2 Play 1 speakers.Im trying to run them all on S1 as the Play 5 can't be used on new app.I have done the followingdeleted apps factory reset all speakersre installed both appsset up Play 5 on S1 app - this works fine Both Play 1 speakers are visible however I get the message that says that the firmware needs downgrading to s1 . I have gone through the process every which way. Whether having the speaker wired direct in to router or running it on wifi it just comes up with a message saying there is a problem and gets stuck in a loop of trying again, connecting app to speaker network then trying to downgrade. Nothing seems to workAny thoughts people ?  

I have had issues with Sonos and the new app updates for a year now. I finally persisted in ringing ‘Christina’ tonight. We removed stereo pair in the lounge, the Move and the Sub. These were then merged with the Sonos Arc and diagnostically tested each time. The Move was glitching with the system and is not meant to be used in a ‘cinema’ environment. I can now manuaaly merge if I wish but it might still glitch the system. The router Channel problems were linked to me using the Sonos Ones as a ‘stereo pair and NOT surround speakers. So, I selected this and hey presto all is well! The S2 app has disappeared from my MacBook Pro though? And, there’s no replacement app there presently?! Magic powers.

De  speaker wordt niet gevonden, wie weet raadt? Moderator edit:Google Translate-The speaker is not found, who can guess?

Wie kann ich die Ansagelautstärke meiner Sonos one regeln?  Moderator edit:Google Translate-How can I adjust the announcement volume of my Sonos one?

Hey all, hoping somebody has some tips to troubleshoot this really odd problem I'm having since swapping out my Arc for the Arc Ultra soundbar.I've been trying to troubleshoot this all day and feel like the culprit of the issue I'm having is the TV. Here's my setup:LG 65" C1AppleTV 4KXbox One Series XPlayStation 5Sonos Arc Ultra (plugged into eARC port)I noticed that when I swapped out the Sonos Arc to the Ultra last night (where I literally just swapped it out; using the same HDMI cord which always worked perfectly with the Arc), suddenly my Apple Music wasn't playing in Atmos and my Netflix was playing a show that I know supports Dolby Digital 5.1 was only showing in the Sonos app as Stereo PCM.I did a lot of troubleshooting today, and unplugging and plugging back in of cords, etc. I feel like the issue is with the TV changing the signal from the eARC port somehow.I think this because I just did a full unplug of the Arc Ultra power cord and HDMI, and also unplugged the HDMI cord from

I have spent hours, tried EVERYTHING suggested to fix the 1101, 1000, and 30 error codes when adding a new Sonos One SL speaker to my system. I have tried the solutions repeatedly, and nothing worked …. UNTIL - i went to my router settings; i checked the list of devices on my wi-fi and found the problem - the Sonos Roam that i had added months before was stuck on the list as a ‘paused’ device on a 2.4ghz frequency. I set it up using 5ghz and it worked fine; the problem was when i tried to add a new speaker (One SL) it would not update no matter what i did i could not register it - until i unpaused this old install remnant roam device that i didnt even know was listed on my network (all were unplugged, this was still there). When i unpaused the phantom device on my network and tried to register the new device for the millionth time again, it worked! I had powered on just the roam and one sl, all other speakers were unplugged; i had rebooted the network; i had unpaused the non-existant d

Bonjour,Je souhaite changer le réseau wifi sur mes 2 amplis Connect Amp 1.Sur l'appli, le nouveau réseau apparait, mais on me propose uniquement de l'effacer, pas de s'y connecter à la place du réseau actuel que je souhaite changer. Merci de votre aide

Some days I can't access my music library.  It's on a Synology 8 bay storage array. Other days I can't access one or both of my connects.  Then I'll try to use my play 5 and it doesn't show up.  Today I can't control the volume or eq of either one of my connects. Yet othe times the whole system is working flawlessly.  Using version s2 80.12.02.  Since the new app came out there's been nothing but problems. Lots of folks here are also complaining about the same and other issues.  Can we go back until you guys figure it out or is there a fix coming soon?  I'm really ready to build a system using another product.