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Contributor I
Nov 17, 2024 4:02 PM UTC

Can’t play Spotify

I can play Sonos radio but can’t play Spotify as it seams not to connect to speakers 

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6 replies

106rallye
Nov 17, 2024 6:47 PM UTC

Are you using Spotify from the Spotify app or from the Sonos app?

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SesbamiAuthor
Contributor I
Nov 17, 2024 10:03 PM UTC

I do both and same problem. I’ve made all types of uninstalls and installs. Also tried with other phones 

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Lyricist I
Nov 19, 2024 3:03 PM UTC

I have the same issue and havend find a solution yet

 

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SesbamiAuthor
Contributor I
Nov 19, 2024 10:56 PM UTC

Hours of chat support yesterday and got told to call support. Talked to support today and answer was that this is a known issue Sonos have with Spotify and at the moment no solution. I got told to wait and see if they can fix this issue. 
can’t recommend someone to buy Sonos at the moment👎🏻
 

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Lyricist I
Nov 20, 2024 7:27 AM UTC

I hope that they solve the issue rather quick. The only reason i bought Sonos was to listen to Spotify

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SesbamiAuthor
Contributor I
Nov 20, 2024 3:58 PM UTC

The guy I talked to didn’t sound very optimistic. 
I guess most of Sonos users play Spotify so if it’s not fixed people will choose other options

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