Fix & Optimize

Beam Gen 2 with Symfonisk SpeakersI have a Beam Gen 2 soundbar and recently got 2 IKEA Symfonisk speakers (one Picture Frame and one Floor Lamp). I can see them in the app and play music on them, but I'm unable to add them as surrounds to my Beam. I also can't set them up as a stereo pair.Troubleshooting steps I've already tried: Moved all speakers to a new room Created a new room and moved everything there Factory reset each device and tried re-pairing - same issue When I tried putting the 2 speakers in setup mode to add them as surrounds, the app wanted me to add them as new speakers instead of recognizing them for surround setup I haven't tried using Ethernet since I don't have easy access to ports nearby, but I don't see why that should be necessary for this.Has anyone else experienced this issue? Any suggestions would be really helpful. Thanks!

Greetings, I thrifted a Play:3 for $15 recently and figured it would be a solid upgrade to my basic Creative Pebbles that I'm using now. I was wondering if I could use it as a PC speaker system with my laptop's dock setup. The laptop is plugged into a Pluggable Thunderbolt 3 dock, which is plugged into a Netgear gigabit switch shared with my other devices. If I plug the speaker into the switch, will my laptop be able to use it as an audio out? I'm on a captive network but I already provided the admins with the MAC address to get it online. Thanks!

Hello, not only is Tidal not working....but MyTuner Radio is not working anymore...

HiThe last few days we are unable to connect to any of the SONOS products we have from our Android phones using Tidal and the cast button.We can see the devices and when you chose a device the cast button briefly flashes to show it it connecting then stops.If I use the Spotify amp, that connects with no problems.CheersAndy

I’ve just moved into a new house and have acquired the existing AV system from the previous owner, all of which was installed around 2015 I believe. I’ve already updated the TV to a new OLED, but my next step is to figure out what to do with the audio system. I am currently just using the TV speakers as the old system is quite complex - plugging into an unlabelled mess of cables and Cisco boxes! The Current SystemIn the TV area the current system has two rear speakers mounted into the ceiling which are connected to a Sonos Connect: Amp. There is also a Sonos Playbar which I believe was connected to the old TV via optical cable. And finally there is a rather large Sonos Sub which I noticed was unplugged by the previous owner - not sure why! There are also two ceiling mounted speakers in the outside patio area, connected into a second Sonos Connect: Amp. What next?I’m wanting a simplified system, but something that makes the most of what I already have. Also don’t want to spend an absolu

Hello,While i was listening to music today, there all of a sudden was some popping noises on the right side of my headphones, that lasted for like 2 seconds, went quiet and then came a white noise that started out quiet but became louder over time. I searched online what it could be, and Google gave an answer that it could be that I didn't update my Sonos Ace (same answer here), but didn't work for me at all. Nothing changed after I updated it.It seems to always start out quiet and gradually gets louder, until it becomes unbearable to listen to. 

 Hi, I noticed that when Trueplay is enabled, the two Era 300 surround speakers are automatically set to the maximum distance (more than 3 meters), meaning that since they're positioned very close to the seating, their presence is very strong. I know I can lower their level, but I wanted to know if this is normal, or if I'm doing something wrong, since I can't adjust them like I do without Trueplay. Many ThanksRoberto

We were away for about 3 weeks and, upon returning two of our speakers won’t work.  I can connect them to the ethernet cable and they will work, but they can’t seem to use wifi.  I do have the app on my phone which seems to be where I have to adjust the settings.  I keep my music library on a MacBook Pro, not all the music is downloaded onto my phone or iPad.  It would take too much space.  

My WiFi is working as I’m streaming Netflix. yet my Sonos is not connecting to play music

Starting a few months ago, I can no longer play WPFW 89.3 (DC) on Sonos.  It plays in the TuneIn app, or on the station website, just fine, but when I try to play it through Sonos, I get a “Couldn't play content, try again” error.Every other station I try works fine on Sonos, and WPFW works fine via the web and via TuneIn -- just not in Sonos (although it did until a few months ago).This is my go-to weekend station, so I would appreciate if someone could help me solve the mystery!

I use Sonos Desktop Controller on Windows, with my large Music Library on the PC. If I turn off the Windows Defender Firewall for the Public Network, it works fine.  If I turn on the Firewall for Public Network the app does not find the Music Library. The Firewall settings for allowing apps to communicate through the Windows Defender Firewall for Sonos Desktop Controller is to allow on Private and Public networks. Changing my local network to Private or Public does not seem to change anything. So all is fine if the Windows Defender Firewall is Off for Public Networks.  This is not good.  I seek advice on how I can make this work safely.

Hello i just bought 2 Sonos era 100, I have seen numerous complaints regarding the case getting some cracks over time. I am still in the 30 day window for a return. Can anyone confirm if Sonos changed the way they are making the era 100 so the case does not peel ? what happens once the warrant expired and it starts peeling ? thank you 

As of today, Tidal Connect can no longer select my Sonos speakers. Is anyone else experiencing this problem? Is there a solution?

Hi! Bought Sonos port which I´m trying to connect to existing system “living room” where my Sonos speakers are. iOS app, however, put the port to a new system “living room 2” so there is no connection between the devices. I have started several time from scratch and also reseted the port to factory settings. I am stuck. Any help?

Hi I got four groups,All - Arc ultra and sub 4Cinema - Arc and sub 3Tilda - IKEA Sonos oneMaster bedroom - IKEA Sonos one Group cinema is dropping out randomlyBoth when watching on connected Samsung 55” led and with Spotify and apple music services from within Sonos app. Tried without HDMI cable from TVTried new HDMI cable from TV Tried  channel 1 6 and 11 from Sonos app network settings.They tried various channels on the router wifi All Sonos products are up to date Also sometimes an extremely banging noise occurs from the arc in group cinema and sometimes a loud repeatedly sound like a machine gun is heard and i need to unplug the power cord to the arc. I have tried factory reset a couple of times for all peosucts. I just sent a diag to the support ***********I talked to the support in Sweden a couple of times.Please help. Regards Himzo Moderator edit: recorded and removed serial number

Previously, I have been able to update my S1/S2 compatible products to work with the S2 app. Now none of these products will update. What is going on?

I see that you can play the entire library through Songs. Is there a way to exclude certain albums or songs? Christmas albums for example. 

For weeks now my Sonos system has been rock solid (it is only a single pair of 300s). Suddenly over the last few days I get repeated reports of “No Products Found”. It eventually clears itself but the problem periodically comes back (it has just done it again). Internet speed at the device running the app is 160mbps. Are there any issues with the Sonos network? 

Good afternoon all,I’m after some help/advice please, to enable my 2 Sonos play 1 speakers to work wirelessly on my new wifi network. I’ve followed numerous help articles online, but without success, hence this post.Situation:I’ve recently introduced a new mesh wifi system to my home to increase WiFi coverage. (this has included introducing a new mesh hub, which is plugged into the existing router via an ethernet cable)Challenge:Despite numerous steps (see below), I have been unable to get by play speakers to work on the new network wirelessly. FYI the speakers will work when connected via ethernet cable to the new mesh hub, but this is not a viable solution moving forward.Steps taken so far (following advice in the app and help articles):Removed the 2 speakers from the app (so that no products show in the Sonos app when it re-loads) Factory re-set the speakers (however they do not display a green light when powered - instead the light goes solid white after flashing white and orange)

hi   have been using phones both android and apple lately to run system  - tonight used laptop  i cannot add new radio stations or see settings  - i am offered update but assume that is to sonos 2 and the system is all old so dont want to do this.   the only things i am offered are check for  updates and change language -  any thoughts 

When I enter the Sonos application and am connected to my headphones via USB C cable, the song shown in the playback is not the correct one.The title of the last song played through Bluetooth appearsYou can interact with the controls, but I insist that the song that is played is not displayed correctlyAny Solution?

I use the USBC cable connected to my iPhone to listen to lossless music on my Sonos ACE. An option to turn off charging while listening to music would help conserve the battery of the phone and headphones  Does this feature exist? If it doesn't exist, SONOS should create it. It would be very valuable

The volume is very low using USBc USBc connection on the iPhone. The volume of the Sonos app and the volume of Apple Music are not synchronized. I can turn up the volume in the Sonos app. This is very strange. Some solution?

Two weeks ago my Sonos system stopped playing self-created playlists. I spent lots of time troubleshooting through the Sonos not and chat.  The answer:  We will work on this. Use Airplay or such.  So, I am advised to trade one clunky software for an even more clunky option.  I soooo regret my Sonos investment.  Would NEVER recommend the service to anyone.  In fact, I now proactively say “stay away.”  

the sonos ray works fine but every few days the white light blinking and I am not able to do factory reset