Fix & Optimize

Hello Sonos Team,First of all, thank you for continuously improving the Sonos experience with the S2 app. I really appreciate the smoother interface and the new features it brings.However, I noticed that one important feature from the S1 app is no longer available in S2: the ability to play music stored locally on my phone. In S1, I used this frequently to play tracks directly from my device, but in S2 this option has been removed.I’m not sure why this feature was discontinued, but it was very useful in situations where streaming services are not available, or when I simply want to play my own music library without relying on the internet.Could Sonos please consider bringing this feature back to the S2 app in a future update? I believe many users like me would greatly appreciate having local playback as an option again.Thank you for your time and for listening to community feedback.Best regards,

Hi, wondering if anyone can help. I have a beam and 2 x One SLs set up as surround sounds. One of the SLs appeared to not be on the app so I reset, re-added to my systems as a separate room but it removed my beam from the app.  I reset all of them and found that whenever I now add SLs to the network they wipe my beam from the app. But the beam is still viewable and useable in Spotify. All speakers are up to date.  it anyone has any ideas it’ll be appreciated.thanks 

Hi everyone,I’m running into a strange issue with the Sonos Controller app. When I make changes (like adding songs to a queue, adjusting volume, or grouping rooms) on my phone, the updates don’t always sync to the Controller app on my tablet or desktop. Sometimes it takes a long time to refresh, and other times it doesn’t sync at all unless I force close the app and restart it. I’ve already tried reinstalling the app on both devices, checked that everything is on the same Wi-Fi network, and confirmed both controllers are running the latest version. Still, the problem keeps happening. Has anyone else experienced this syncing issue between different controllers? Is there a setting I might be overlooking, or could this be related to my router/network setup? Please assist as I am not a technical person. Thanks in advance for any guidance!

After again losing the ability to use my play 3 on my sonos network i did the usual; power reset router, power reset play 3 then a factory reset of play 3.  this has notmally worked, sadly not this time, the SONOS app (Iphone) will not connect despite the Play 3 having a green flasing light (it is connected to my router).  Can someone please help?

Hello, is there a way at Sonos to connect 3 or 4 devices (arc ultra, sub 3gen, 2x era 300) simultaneously to a source (TV / Video projector) that will emit sound via Bluetooth? The idea is to be able to use my Sonos sound system as a "home cinema" with a source that emits via Bluetooth. Thank you for your answers and feedback. Arnaud

I have an audio technica AT-LP60XBT Bluetooth record player and want to know if this hypothetical set up will work. The thought is it to have it be able to connect to one era 100 via line in and then be able to move around my sonos speakers depending on which room we are in.  My set up: Family Room:arc ultra Sub 4 Dining room:2 Era 100s (stereo pair)record player  When I first got the sonos (arc, sub, 2 era 100s), I was able to connect my record player to the arc ultra via bluetooth. For some reason I am not able to connect to it anymore. It will connect to a yamaha soundbar on the other side of the house before connecting to the arc ultra in the same room. Not sure what happened or why things changes.  When I was connected via bluetooth (arc ulta/sub 4 and record player) the sharing between dining room and arc ultra was not smooth.  I want to seamlessly share between my rooms (dining room and family room) while playing my record player.  Will I be able to accomplish this by hooking up

I just reasonly got a second Play:1 and was excited to try them in stereo. However I noticed that they occasionaly fall very slightly out of sync, like lower than 1 ms latency between the pair, but I could very clearly hear the phantom center switching between left and right. Sometimes when the latency is high enough there is no phantom center anymore, making the music sound weird. Is there a way to fix this? I’ve tried resetting the pair, or ungroupping multiple times, but it seems that every time I group them the slave channel is always very slightly (~0.2 ms?) faster than the master, it switches between the two between songs though.

How to set up my boost and play base to work with the s1 controller?

I have a port hooked up to a vintage music centre via analogue (obvs). All has been well but recently the port has started making a weird noise. It’s hard to describe, a digital noise that isn’t particularly loud but is noticeable. It almost sounds like something from an old space invaders game. It occurs every 56 seconds and regardless of whether music is playing. If I reboot the Port it will go away but returns after some time, don’t know exactly when.  I’m presuming the Port is faulty but wondered if this was a known issue. Has anyone experienced anything like this? 

Hi! I have old Sonos connect on a NAD amp. I would like to connect Sonos in-wall speakers. As they are passive it should work properly.Have you tested this configuration? Do you confirm ? My plan is to be ready to change the Connect to a future Port and Sonos Amp later. Thanks for the help ; )

Has anyone else experienced this issue?  Many music files which I have played successfully over several years have now mysteriously vanished.  Two albums which I played only yesterday have now disappeared.  I bought into Sonos a long time ago so use the Sonos1 app on both my Mac and iPhone and despite refreshing / indexing the library they have (along with numerous other albums) completely gone.  They are still there in my iTunes library on my Mac but Sonos has stopped “seeing” them.  Any ideas?  Thanks.

Hi, My Sonos One SL suddenly got disconnected from the system last week.I have had It connected over the last 3 years without any problem.Now, I am not able to reconnect it again and I feel like I have tried everything.I am getting different error codes and messages about ethernet cable, wrong password, too far away from the router or adjust the router settings.Since I have a pair, both bought the same time, this doesnæt make much sense. The one that is still connected and working has no issues at all, they are standing in the same room.I thought adding It with an ethernet cable should work, but It doesnt.I have also read something about It must be downgraded to S1 since my app is S2. But I am not sure if these speakers came with S1 or S2 software/hardware. Regards

i have  sonos Play5 and the bridge no longer works so i am unable to connect to both my speakers.   Is there a replacement for the bridge that would allow me to use the app to play music again.

Hi anybody noticed sound on Amazon music not as good after latest update? Sounds less clear more bassy.Going to do another trueplay see if that helps.

Ho appena acquistato un tv LG e non riesco ad abbinare i due Sonos Onecome posso fare ? Moderator Note: Translation by Google Translate- I just bought an LG TV and can't pair the two Sonos Ones.What can I do?

Hey, I’m desperate for help….This was my original set up and i had it named as “Family Room”Sonos Beam2 x Sonos One surround speakers. All worked perfectly. Yesterday I bought an Arc Ultra, a mini sub and a new tv. My plan was to move the beam and the existing tv to one of the bedrooms, name the room “Bedroom”. And then use the Arc Ultra, Mini Sub and Sonos One’s in the original space with the new tv and new Apple TV box and change it to “Living Room”. For the life of me I cannot get the existing Sonos Ones to connect to the Arc. The Arc and mini sub are working perfectly and they are in the “Living Room”. Additionally, I now have 2 “Family Rooms” and they are both showing in the app as “not connected” even though the beam that I put in the bedroom is working perfectly. I want to delete both “Family Room”, and then add “Bedroom”. My goal is to have two completely independent rooms (I bought a second Apple TV box). I’m having so much trouble navigating the app and getting it to where I

I want to make it sure.When I am listening to audio in 7.1ch surround, Sony 360 Reality Audio or Dolby Atmos with Head Tracking on, the sound behind me doesn’t come in front of me turning my head or whole body back.  Does it really call head tracking? It’s not I was expected and despaired for. I want to experience a surrounding audio system in my headsets like when I move my head, every settled sound of music fixed in the air. I think that’s special audio really is.

I have a Sonos Amp and an Audioflow switch with 6 speakers in the ceiling and 2 outside. I have them wired so that two of the ceiling speakers on their own switch are directly behind the sofa, I was hoping to use them with the TV. Unfortunately the wiring for all the speakers is nowhere near the TV so I cannot connect the HDMI. Is there any way to still connect those speakers to the TV?

Are the batterys replacable by user?

I have a pair of new Sonos Five speakers and a Sub Gen 2 on Sonos app. I was wondering if I can add another Sub to this mix and if yes which Gen? I have heard that Fives are not designed to link to more than one Sub, that privilege is reserved for home theatre setups.   

What is going on?! Over the last six months I’m having more and more issues. Not sure if it’s wi-fi issues, or Sonos issues. I have the original Play:1 speakers. My setup: paired speakers in the living room and family room, single speaker in bedroom 1, bathroom, and bedroom 2. Running S2. Problem started with difficulty connecting, so I bought a new router. Seemed to help. Now different speakers will drop randomly and intermittently throughout the day. One of a pair will drop; sometimes both. And lately, it will stop playing a song before it’s finished (listening to Amazon Music), and start playing a new song. So many problems, and I’ve reached the end of my knowledge to fix them I think. Help!

I can successfully connect Era100s separately in the Sonos App. Whenever I try to connect these Era 100s to my Beam Gen2 it will connect for few seconds then disconnect. 

So I checked the app and the speaker is listed. But the same is pretty much true for Alexa and Siri so why should I expect more from Sonos?

App is on 2 iPhones. After searching for an artist, song, album etc and playing, (SonosS1), track will start, play a few seconds and an error msg ‘Unable to play <Trackname>. Network connection speed insufficient to maintain playback buffer.’ Happens from either iPhone, resetting router doesn't help. Wi-fi is BT Halo 3 - 75MB download 10MB upload. Any hints appreciated.Jayne

If I buy a Bluetooth device like the Sonos roam. Can I then group it with all my Sonos speakers and use Bluetooth through the Roam itself to play on all the devices? Will that work?