Fix & Optimize

Have a Playbar and 2x Play:1 set up for surround sound system. Has been working fine for years but about 2 months ago it stopped working. Everything is set up as it's own room but not connected to each other. When I try to  "set up surrounds" it says there is an update needed. I press update, then it scans for updates, then the update screen just dissappears. This is just keeps happening. Have been onto Sonos support chat and on phone and they haven't a clue how to fix it. Not great.

I’ve been trying to solve this problem for my in-laws for a few weeks, and I’m making no progress.They have a Sonos Beam connected to a TCL 735 (Google) TV via HDMI/eARC. My father-in-law has Oticon hearing aids, and there is an Optical cable running from the TV to an Oticon “Box”. The hearing aids connect to the Oticon Box via Bluetooth.I cannot get sound to output to BOTH the Beam and the Oticon box (the hearing aids are connected) so that they can watch TV at the same time. I bought an “HDMI eARC (CEC) audio extractor" but that’s not working either - sound DOES come out through the hearing aids, but nothing through the Beam soundbar. At a guess, Sonos is fussy/strict over the kind of signal it receives and doesn’t “trust” it from the audio extractor. The TV sound option is set to “ARC”. There is an Optical option too. Can anyone offer any advice on this topic? I realise the issue is equally a TCL and Oticon issue, but I can't believe that I am the only person who has tried to set th

Had I known my new Sub wouldn't work with my set I would not have bought it. I had an effective set (zone) comprising one Five and two One SLs working harmoniously. When I tried to add the Sub to it, that wasn't allowed. I had to undo the zone, then add the Sub to the Five, but then I couldn't add the two One SLs to that zone anymore. They had to become a separate zone, which is not what I wanted. Now I have two zones in one "group" but that's not the same as one zone. I have to AirPlay to two separate devices if I want to listen to my Apple Music songs. Or manually set the two zones to play simultaneously EVERY TIME I put some music on. Very frustrating! Silly app that doesn't allow something as basic as one main speaker, two side speakers and a subwoofer to be configured as one set!

When I try and use AirPlay to listen to music on my Sonos Beam Gen 1 it is now asking for an on-screen code from my Beam. There is no code or screen of course! Any suggestions?

Hello everyone, I have 2 era 300 with a sonos sub mini for music and I would like to know if I can pair a second Mini sub?Thank you all 

How to connect Bluetooth with no Wi-Fi is that if you hit a button wrong then you have to go back to Wi-Fi to reconnect

I am looking to connect two pairs of Era 300's to my Arc Ultra & Sub 4 for a complete 5.1 surround sound , is this even possible??? 

I have the possibility of purchasing a secondhand Sub Gen 3.  Will it work with my Connect:Amp Gen 2 through the S2 app?  Much searching online and I know that the Connect:Amp Gen 1 definitely will NOT work, but unclear whether the Gen 2 will.  Thank you for any assistance.

Hi, I'm looking for an option for my garden.The options would be two Move 2s, or two Era 100s, which I know aren't meant for outdoors.I like the Sonos Outdoor by Sonance, but I'm not willing to pay that much for the amp.What other options do you see as viable for outdoors?

I have Era100 speakers used primarily to listen to radio. When you wake up the speaker it resumes playing the station last set to, however, if the power is disconnected (e.g. a power cut)  it loses this connection and one needs to reconnect to the required station via the app. This is not a big deal but is inconvenient. Is there any way to configure the system so that the speaker will automatically reconnect to the source (radio station) last connected to prior to the power being disconnected?

I’ve read through other posts on this, but no solutions are provided. Sonos: Get this fixed! It’s really frustrating to not be able to lower volume down to comfortable background music level.

I just upgraded from a Galaxy S23 Ultra to a Galaxy Fold 7.And doing the same thing, i've always done to play music, which is to open the spotify app, click the speaker button to connect to my sonos and then play music through the spotify app. With this new phone after about ten minutes or so the sonos stops playing and the music kicks back to playing on the spotify app on the phone.I can reconnect it and then ten minutes later, it does the same thing. This last time after I reconnected it by clicking the speaker button in the spotify app I turned off wifi on my phone. Thinking somehow that might do something.. But it didn't, it ended up kicking back to the phone anyways.I have about a dozen sonos speakers on my network. But I usually only play 3 to 4 at a time, which was the case this time. I have an eero 6 pro wifi mesh setup.I don't know if this is a spotify issue or a sonos issue but I figured I would ask here first, thanks!

Trying to access Relisten through Sonos app. All I get is “No content items available.” I reinstalled Relisten in my Sonos app, but nothing changed.

How can we turn explicit filter off ? 

For the past few days, the tracks on an album or playlist have been stopping a few seconds before the end and then moving on to the next track.The two One speakers are no longer playing anything, only the Playbase is. I have to pause and then resume playback for the sound to come back through all the speakers.Is anyone else experiencing this problem?Moderator Note: Modified in accordance with the Community Code of Conduct.

Can I have 1 Era 300 and a Sub mini paired together?

Amazon Music Ultra HD (albeit I guess at 48KHz) has been playing succesfully on my paired Fives, Port, Roam and Play: Five (2nd Generation). In fact I’ve noticed more Ultra HD options over the last few weeks.Today though trying to playing A Pink Floyd album (A Saucerful...) it wouldn’t play and a message appeared:Amazon Music. it's encoded at an unsupported sample rate 48000 hz which should be playable! Other albums which previously played as Ultra HD still do, others now as HD.Anybody also having this (or able to solve!) problem. Thanks for any help.

My CR200 is no longer connecting (after a Sonos engineer did some.recent work which fixed another problem). Question: If I do a “Factory Reset Controller” on my CR200, will I lose all my Sonos playlists (after 20 years of painstaking work — I don’t want to even remotely risk this)??  Thank you for any info. 

One of my speaker, a Play:1, is waving a constant white noise when activated. It’s silent when not used but if I launch some music, it plays the music with the white noise on top of it. Is there anything I can do to fix this ? The speaker is a Play:1 used in a pair. The white noise stays when un-paired and whatever service is being played to it. The other Play:1 works fine. 

Every time there’s a power outage my Sonos Arc does not play any sound with my Sony Bravia TV.It says it’s connected and “Audio System active” but I cannot hear anything from the Sonos Arc.I have tried disconnecting, restarting the TV and Sonos Arc, unplugging its power but nothing seems to fix the issue.Help?

Hello, I have a problem on my 6 sonos Roam 2. I have a SSID with a password only for my Sonos Roam. I use a different WIFI (open) for my guest. I don’t understand why my guest on the other WIFI can play music on my sonos from a device (iphone etc...)It’s 2 differents WIFI (but on the same firewall Zyxel)Maybe someone can help me …Baptiste

TV works perfectly with Sonos playbar. want a simple command for Alexa to share that signal with a 2nd Sonos speaker. Same as ticking the box on the Sonos app.

My Ace is paired successfully to my iPhone. Both devices (headphones and phone) and the Sonos app are up to date. When I make a call on the phone, it automatically uses the Ace for headphones and microphone. However, when I receive a call, I have to manually select the Ace from the audio options from the phone app every time I get a call. Am I the only one with this issue? Surely the use case is that if the Ace is paired to the phone and they are on my head, then it will automatically act as the default option for sound on an incoming call??? Like, why would I want to take the headphones off to answer the call!?!?!If there is a fix for this issue, please let me know! Thanks!!!

I have been having issues with my One SL Speaker that’s in my bedroom - it keeps changing its name back to “Kitchen”, which then gets confusing as I have already another speaker in the kitchen.I am changing the speaker name in the SONOS app on my phone, and it reverts back to kitchen the next time I use my speakers. I’ve read many posts online about it being related to Apple Home Kit but I do not use Apple Home at all.I have tried removing the device, re-adding it to my system, and I even factory reset the device with no luck.Is this some sort of glitch within Sonos? Can any one provide any information on how to fix it.   

So, depending on page in the S1 app the menu is either placed at the bottom and consistent with the rest of the page, or in most cases the menu is instead at the top, with some kind of ”new” look, not consistent with the design and also leaving the place at the bottom, where the menu used to be, blank. I see absolutely no benefit here. What was the idea behind this change? It’s not like this on iPhone.