Fix & Optimize

I have 2 x Generation 1 Sonos Roams. One white and one black.I changed my WiFi Router a month ago and had to reconnect all my Sonos kit.For some reason I have never been able to reconnect the Black Roam to my WiFi. The White Roam works fine.I noticed that the "Find Missing Speakers" tool has disappeared from the App, and when  I used "Add New Speakers" feature it doesn't find my Black Roam.I can still use it as a Bluetooth speaker and I can transfer music across from any home speaker to the black Roam as per the switch feature. I suspect my black Roam is missing an essential update because I know in past the Speakers have gone missing when they aren't updated. However since I have a new Router I am unable to update the Roam speaker. Help?

I can only connect our classic Hub via Ethernet cable + Play:3 speakers / or my Playbar via cable to Router – yet not both in the S2 app. Any suggestions how to fix this?

I understand sonos does not support DTS:X or DTS-HD Master.  What I am trying to wrap my head around is: if the DTS:X or DTS-HD Master signal is “passed through” my tv or device, does sonos 1. play it as full dtsx/dts-hd, or 2 convert it to pcm and discard height info, or 3. not play it at all…??? Also, if I route it through an apple tv and it converts it to pcm,  does sonos then play that (without the height data?Sorry for being a noob...

Since I changed my internet provider, my Sonos 5 won't play unless connected with an Ethernet cable. My modem is far from where I want to place the speaker. What can I do? 

Playbar. I have lost my cables. Do I need optical Toslink cable or the adaptor?

Hello ,Can anyone help me with some tips,:)I have 2 burned capacitors c286 and c285 ,does anyone know what values are those and what have caised the issue? 

I have a Sonos Beam Gen 1 speaker and play music through it from my Sonos 1 app. Recently a favourite station of mine (TMM 1) from TuneIn only plays the advert but then not the music. I cann play the same station from TuneIn through my UE Boom speaker. Any thoughts?

Hi guys. I have just purchased my Sonos Move 2.Im going to set the Trueplay up later when my daughter arrives home, as she has an iPhone whereas I'm Android.If I choose a room, say sitting room, do the Trueplay calibration and save. I then move to the kitchen, opt for kitchen on the list of rooms, do the Trueplay calibration in the kitchen and save, when I next use it and choose kitchen on the Sonos, will it automatically use the Trueplay settings for that room that were originally saved? 

Hello everyone,This is my first time posting in the community—I hope I can explain my issue clearly. I've been using Sonos for a couple of years and I love it, but for the past week, I've been facing a problem I just can't solve.My setup: 1 Sonos Beam (Gen 2) connected to the TV 2 Sonos One SL as rear speakers Router: TP-Link Archer C7 My phone: Samsung Galaxy S22 with the latest version of Android The problem:The Sonos app on my Android phone suddenly can't find any of my speakers. It shows the message "Unable to connect to Sonos." The strange thing is that if a friend comes over, their iPhone connects without any problems and can control the entire system. The music continues playing if started from their phone, but I can't do anything from mine.What I've already tried, with no success: Restarting the router and waiting 5 minutes Unplugging and replugging all Sonos speakers Uninstalling and reinstalling the Sonos app on my Android phone Clearing the app’s cache and data

Hi. Can you guys recommend sturdy wall mounts that physically grab the speakers firmly as the ones I bought for my four Play1’s and they came dangerously loose within weeks in fact one fell and was saved by the mains cable. Problem is they rely on the bolt hole in the speaker that seems to be made from cheese. My brackets don’t have any branding on but will try and upload a pic just in case anyone else is tempted to follow my foolish act. Sorry the image won’t upload 

This has got to be one of the sickest jokes ever.. One year after the dreadful Sonos update, I noticed that I could finally edit and create new sonos playlists again. However after editing some of my old playlists, and creating a few new ones I now receive an error when opening these playlists saying that "the content is not available". This doesn't make any sense; some of the lists I just created, so the music is obviously still available. I have no problems with my WiFi, my system is up-to-date, and there doesn't seem to be a glitch either as I still can't access the playlists after closing/opening the sonos app multiple times. So everything signs to the sonos app still not working as it should be.Is anyone else experiencing smth similar? Right now creating playlists feels like playing Russian roulette; you could spend hours creating them, and who knows if you can still access them seconds later..  

The Sonos website says that Play:3 is compatible with S2 or S1. Several posts in this forum indicate that Play:3 can connect via S2 app. I’m trying to move Play:3 from the S1 app to the S2 app - unsuccessfully. This is what I’ve done so far.S1 app doesn’t have a “forget this system” choice, so I quit the app, and rebooted my Android Galaxy S21 with latest OS. Factory reset Play:3 (lights only ever flash white then go to solid white)Play:3 was also plugged in via Ethernet cable.Started S2 app.Chose Forget this system (I have a sound bar hooked up through S2)Add components.S2 recognizes both sound bar and Play:3Choose Play:3 to connectError message “This component is only compatible with S1 controller:”Sound bar connects fine.  Any ideas? Thanks.

I’ve upgrade my IPad Pro M4 to latest iPadOS 26. When trying to stream music from YouTube to Sonos system via AirPlay/Blutooth, it  get the message “Something went wrong. Tap to retry”. Tap but still doesn’t work. But if I switch back to iPad speaker, works just fine.

I've been experiencing issues for the past few days—possibly since the update that rolled out yesterday. On my iOS device (iOS 18.7), I’m currently unable to enable or disable Trueplay. My setup includes a Beam Gen2, two Era 100s, and a Sub Mini (firmware 80.29.4).When I reboot the Beam Gen2, the Trueplay toggle briefly reappears in the app.However, as soon as I interact with it, the toggle vanishes again.It’s quite odd. Do I need to reset my entire system, or is something else going on?

Buonasera,volevo sapere se era possibile collegare un microfono esterno tramite adattatore LINE-IN  con sonos era 100.Grazie

As a long term Sonos user I recently purchased an Era 300 to replace old Ones. The sound quality is excellent when playing music, radio, etc. however the Alexa voice is way too quiet. If I increase the volume to better hear Alexa the music becomes too loud. Is there anyway around this problem? Jim

I am thinking of upgrading my Move to a Move 2 (which has line-in connection).  I would like to use the Move 2 to play from my record deck which has an amp. I have the Sonos adaptor and  the cable. I would hope to then be able to group the Move 2 to the rest of my Sonos speakers to play music from the turntable. I think this should work, but before I make the upgrade investment I wanted to check if anyone else has successfully done this?Thanks in advance.

Hi. I have a beam and sub in the lounge and era100s in the kitchen and bedroom.The bedroom alarm works brilliantly giving music at the right time every morning. However using the era100 to go to sleep can be a problem. I have developed a long Spotify playlist with my Wife's favourite sleepy tunes and I will use my phone app to start this with a 30 min timer. Often the app says it cannot play the playlist and says something has gone wrong. Last night I managed to get the lounge beam to play the playlist and then I added the bedroom and cancelled the beam. However I could not alter the volume on the bedroom speaker or set a timer. I had to manually reduce the volume using the finger slider and then ask Alexa to set a timer.Do you have any suggestions as to why this era100 is unreliable. The kitchen era works well though I am not using it as a sleep assistant!

My sub mini has a blinking red light and I'm still able to use it as normal without any issues, but its annoying seeing that its blinking red. I pulled the plug out and did the reset method but it doesn't not go in to factory reset, it just reconnect to my sonos beam but still has the blinking red light. 

Has anyone else out there experienced issues with broken/jammed zipper on their Ace headphones case ???My case has the zipper broken and I have repeatedly contacted Sonos who have promised a replacement but are yet to supply. I have written many times and reply is very limited which has been frustrating.Very disappointing from a premium supplierDoes anyone know of a product that you can buy as to replace this case?

I have Ace headphones that I’d like to connect via TV audio swap to my Klipsch RSB-11 soundbar. The TV is an LG 65-inch Im a little confused as to how, if possible, I can connect the headphones to the soundbar 

Hii have a pair of Era 100, which work great when streaming Apple.I have also bought the Victrola Carbon stream turntable which is advertised as being Sonos ready. It connects wirelessly to the speakers. My problem is that when playing records on the turntable I can only get sound from one speaker. Initially both speakers worked but the quality was awful. I read that switching to Lossless will resolve the problem. It certainly improved the quality but now only works from one speaker. Im not very savvy in these matters, so if anybody can offer any help or suggestions I’d be very grateful. Kind regards   

My Sonos One SL and Sonos Beam have recently been unable to Airplay Youtube videos. They still work well with Youtube Music and Spotify and other apps with Airplay. The Youtube videos just turn black with a message “Something went wrong, tap to try again”. These speakers have not had any issues in the past few years. They are all connected to the same Wifi network and have the most updated system software. Is there a fix for this?

Hi, anyone knows the value of this 2 diodes next R1260 and C39. The amp is dead and found IC U28881 was blown. Replaced it  but now the red light is blinking and I believe it’s an indicator for protection. It’s missing 5V switching supply to the IC next to it. Hopefully someone with similar problem can assist me solve this. Thank you in advance. 

I have a country home, where I travel to every month. I recently bought a Move 2 and want to switch the wifi networks between those 2 places continously without forgetting / having to reconfigure the other. Is that possible?