Fix & Optimize

For about the last week both of my Sonos arc soundbars have a white light when the TV (on one and projector on the other) is turned off and then won't connect to the TV/projector until the power is pulled from the soundbar. Assuming this is an update issue as both soundbars started doing it on the same day?

I have installed a SONOS system to my house and I( think I have grown to actually hate it. It looks fantastic but is so difficult to keep all the speakers working. The APP guides are so frustrating as they don’t allow you to go back. My phone has been saying ‘Connecting to your Play 5 for 40 mins. This has happened a few times and if I shut down the App I lose all the speakers that I did have success connecting. I have x2 Players, X2 Play 5, x3 Sonon 1’s, x2 Sonos Move, x1 Sonos Boost. It all looks good, sounds great when it work but I am now beyond the end of my tether trying to get all speakers connected. 

Overnight my Sonos cannot play Radio 2

HiI have an old (13 years) Play:1 that has, for the last few years, been used just as a bedroom radio & alarm.  As of yesterday morning this has dropped out of the MacOS & iOS apps (coincidently? I’d just updated to Golden Gate & iOS 27) but it does still show in, & can be controlled from, the SONOS web app.  Have done a factory reset & added it as a new device, via the iOS app, all went through fine, all necessary connections & handshake noises were completed, said it was added to the system but as soon as I moved from the setup screen back to the system it was marked as ‘not connected’, it then dropped off the system screen in the app.  It does, however, show & work in the web app.  My three other devices all show up & work as expectedWorking through the web app is not an issue for the speaker itself (it generally stays on one radio station) but it means that I can no longer uses it as an alarm, (the alarms show ‘no room selected’ in the apps as they d

Hello! I have a Sonos Era 100 that we use in the office. We have just moved locations, at the previous location we could play music through the speaker without bluetooth. After moving to the new location, we have tried to get it setup on the new wifi but were having some trouble getting it to connect. Going through the app, the system setting would say that they had changed to the new network, but it wouldn't be visible. We tried factory resetting the device, and after finishing the setup process the device now fails to even show up in the app. Additionally, after factory reset the basic bluetooth functions of the device don’t work. 

I have a single Sonos One that, randomly stops reacting to volume adjustments from either the App or the Touch buttons on the speaker itself.  Re-powering the speaker works for a period of time but it fails again at some point.I have a boost which I have re-powered as well.  I have 13 devices in my system don’t seem to have issues with the others. Any ideas?

Could the red light flashing on the Sonos Move be from my speaker not being used for nearly 2 yes?  Maybe a permanent battery fault?

All of a sudden my Sonos will no longer play WMA files from my WD NAS Drive.I can navigate to the folder/track etc.Song starts, i get approx 1 second audio and then nothing, track still shows as still playing.Leave it running i get sporadic audio for about a second every now and then.There is no changes to NAS, Router in terms of setup / config. Rebooted both, still the same.Have updated teh music library several times.Its the same fro all speakers, play 1, One, Roam, 300 etc.System quite happy to play FLAC Files, no change there.Any ideas, greatly appreciated.

I have a Sonos Amp Multi and want to use 1 of the 4 zones as a Surrounds for my Arc.  I used to do this with my dedicated Connect:Amp.  I got the Amp multi to replace all of my Connect:Amps.  The single Sonos Amp product allows to pair with an Arc for surrounds, but the Amp Multi cannot for 1 of its 4 zones.

I have a niche that measures as above; it’s a wooden built in media cabinet with TV mounting space that measures as above in the image (66 x 41) in inches. Claude says it will fit, but it is not exactly 4 inches below.  It says I can get up to 3 inches if I reduce the distance at the top. My question is, will this work appropriately? The Frame Pro TV is what I’m using, so it’s flush mount to the wall and shouldn’t interfere with the 4 inch protruding soundbar, but I don’t know enough to say yay or nay. Thanks for your help!

Mis dos bocinas era 100 se desconectan de la señal bluetooth intermitentemente. Y no sé cómo conectarlas por wifi. Por favor ayúdenme.De antemano gracias. Moderator Edit:Google Translate-My two speakers keep intermittently disconnecting from the Bluetooth signal. I don't know how to connect them via Wi-Fi. Please help me.Thanks in advance. 

je ne trouve pas le podcast de “la conversation scientifique” (sur France Culture), dans la liste des podcast de France Culture qui me sont proposés sur mon appli Sonos. Est-ce que la liste Sonos des podcast est limitée ? Moderator Edit - Translation by Google:I can't find the "La conversation scientifique" podcast (from France Culture) in the list of France Culture podcasts shown on my Sonos app. Is the Sonos podcast list limited?

I’m having an issue with my headphones when using them with my Sonos setup. The headphones initially connect and play audio normally, but after switching between different audio sources, the headphone connection sometimes drops and the audio stops. Reconnecting the headphones usually brings the audio back, but the problem can happen again after another source change.A few things I’ve noticed:Headphones work normally when first connected. The problem appears after changing the audio source. Audio may stop even though the Sonos system still appears connected. Reconnecting the headphones usually restores playback. The issue is intermittent rather than happening every time. Other Sonos playback continues normally when the headphones disconnect.I’ve tried restarting the headphones and reconnecting them, but I’m still seeing the same behavior occasionally. Has anyone experienced headphones disconnecting or losing audio specifically after switching sources on Sonos? I’d like to know whether t

Subject: Arc Ultra mounted BELOW a 10-inch-deep fireplace mantel. How much sound quality will I lose?I’m building a custom media wall with a 65-inch TCL television, a Dimplex electric fireplace and a 10-inch-deep wooden mantel.I’m considering purchasing an Arc Ultra with a Sub 4. My preferred design is to wall-mount the Arc Ultra directly beneath the mantel, with the soundbar projecting approximately 4.5 inches from the finished wall.This would leave approximately 5.5 inches of mantel overhang beyond the front of the soundbar.I understand this would likely interfere with the upward-firing Dolby Atmos speakers, but my biggest priorities are dialogue clarity, music and overall sound quality. I also wear hearing aids and sometimes have difficulty understanding certain voices. I do not want to mount it on top of the mantel as my wife wants to use it for display items.My questions:If the upward-firing speakers are obstructed, will the Arc Ultra still provide better overall sound and dialogu

I’m unable to find my ikea symfonisk lamp in the app. I have updated my iOS on my phone, updated the app. Factory reset the lamp, and am able to find it, connect to it and update it, but it still doesn’t show up in the app or in my Spotify. Anyone got any tips? Have also tried connecting with Ethernet cable, but still unable to make it visible in the app 😫😫

I have tried various paths, forward \ and backward slashes /Nothing works. I have confirmed that the Umbrel2.local uses SMB version 4.22.8. I use the share username and the long password. Have anyone had success with mapping to an umbrel os?

Hi,I’m repairing a Sonos Play:5 Gen 1 and I’m looking for suitable replacements for the power inductors in the Class-D amplifier output section.The original inductors are marked “100” and “200”, which I understand to be 10 µH and 20 µH.I have removed one of the 100 inductors and measured the physical dimensions:Approx. 12.5 mm diameter Approx. 19 mm total height Two electrical leads Approx. 8.1 mm lead spacing The bottom of the component is marked “C25”Does anyone know the original manufacturer/part number, current rating and DCR of these inductors?More importantly, has anyone successfully replaced the 100 (10 µH) and/or 200 (20 µH) inductors in a Play:5 Gen 1 and can recommend a specific replacement part number?For some additional background on the failure: all five of the large electrolytic capacitors in this amplifier section have failed, and I have also found several other visibly swollen electrolytic capacitors which will be replaced.In addition, two of the four 6-pin components m

AAC/M4A files play at near-inaudible volume on a Play:1 stereo pair running software 17.2.7 (build 861080260). Same files play normally on current-firmware speakers (One SL, Era 100, both 18.8) in the same system, and FLAC is unaffected on all speaker. Confirmed same-controller, same-file, only-destination-differs test. Confirmed with multiple aac files - all play at usual volume on later model speaker and almost inaudible on my Play 1 stereo pair. I suspect this started after the latest OS update. Anyone else experiencing this??

Factory reset Sonos beam

Have a customer with 15 sonos amps and 21 pairs of sonos speakers. All speakers and amps sound great besides 1 amp and 1 pair in his pool house. The amp is located in the main house rack. We ran a CAT6 through conduit from the rack to the pool house and installed OREI ARC converters over cat6, ARC-EX300-K. The total length of the run is 241’ which is still under the limits for the converters. We have done the whole thing with sonos tech support and they have RMA’d the amp one time. The other times we’ll send them the diagnostics report and they will see nothing wrong or they will throw the blame on OREI. The speakers will work fine playing sound through the TV after we reboot the amp but then after a week they go back to cutting in and out. Streaming music through airplay/sonos app works perfectly fine though, only when it is played through the TV it has issues. Has anyone ran into this & have a fix? I have a video showing the issue: Speaker Cut out

move 2 will not turn on- is there any other way to  power it up besides the charge unit that comes with iy 

I’ve read on the Sonos website that with the latest software, Move 2 speakers can now be used as surround speakers for a Beam 2. I have a new Beam Gen 2 and two Move 2s, all on the latest software. All three microphones are enabled. The Move 2s are set up as separate rooms, powered on over Wi-Fi, in the same physical room with line of sight to the Beam. When I select Set Up Surrounds on the Beam, the app only offers my Sonos Amp (which is in a completely different area of the house) and does not detect either Move 2. I also unplugged the Amp and retried.I have gone through all of the checklist items on the Sonos website, some of them multiple times. I’m not sure what to do at this point. 

I uninstalled the Sonos Controller from my iPhone and then reinstalled, so I presume have the latest build of it.I added 34 entries to a queue using the Add to end of queue and Add next options. When I click the queue button, the Queue page opens and never fully realizes--all I see is a grey list of items with no data in it. It does render the correct track count. See screen shot.I tried leaving the queue up for a while and it did not seem to render.I am loading tracks from a (large) personal library, though it seems like that should not matter.This feature does work on my MacOS controller on my MacBook Pro--I can see all of the songs just fine.This feature appears to have been broken for me since two years ago--so is it just me? I can’t fathom why such a major and fundamental feature would remain broken for everyone.

Any idea how I can remove it, I tried factory reset but it just shows as “Powered off” now? Surely it can’t be this difficult.

As Golden Gate is no longer in beta and is now a general release OS what is being done to address the connection issue?  I continue to see updates as it’s still in beta and that’s no longer the current state.