Fix & Optimize

Hi everyone,I’ve been using the Sonos Ace Ultra since launch, and TV Audio Swap worked perfectly for the first few weeks. I could easily switch between my Sonos Ace soundbar with two rear speakers and the headphones while gaming on or watching streaming services.However, since today, TV Audio Swap has become extremely unreliable. I’m experiencing two different issues that occur intermittently:1. Audio suddenly switches back to the soundbar at extremely high volumeInitially, TV Audio Swap works as expected when I press the button on the headphones. However, after about 3–5 minutes, the headphone audio suddenly cuts out and the soundbar turns back on at an extremely high volume.At this point, I cannot immediately switch the audio back to the headphones. I have to wait approximately 2–3 minutes before TV Audio Swap starts working again. Then, after another few minutes, the exact same problem repeats itself.2. Audio cuts out and the soundbar becomes mutedAlternatively, the headphone audio

Tried lots of things including changing server to 2.4GhzJust get the spinning wheel

Incredibly frustrating experience with Sonos! Starting today after no changes were made to any settings my LG magic remote has stopped working to control the Sonos Arc Ultra volume.  Yes, I have read the countless pages of how this happens every so often and required a hard reset with all other devices disconnected from the HDMI. It was perfect before, and has suddenly stopped working. Did the hard reset, it worked, but only until I reconnected my devices via HDMI. Has stopped working again.  While it would be annoying to use two remotes, why doesn’t Sonos include a remote? It would save the enormous headache, or at least delay it to another time.  Poor experience from an otherwise great system. 

Hi we have 1 Era 100 in the living room and 1 Era 100 in a TV room. Both rooms are downstairs. living room Sonos is close to the main router.tV room Sonos is close to a second hard wired router. we only have 1 wi fi across the property and no issues there. im finding it impossible to get both speakers to show in the app at the same time. I can get them to show up independently depending on where I am in the house. So, impossible to connect them as a group. I’ve factory reset both and no joy. I’ve also followed a chat call and no joy there. no idea where I’m going wrong. Any suggestions would be much appreciated please? thank you 

Hi everyone,I’ve been using Sonos Ace headphones since January 2025, and I’ve loved them. My original pair worked perfectly fine, but the leather on the headband started peeling, so Sonos ended up replacing the entire unit.The replacement headphones would randomly switch the Noise Control mode to Off, and all the system chimes would disappear. No feedback chimes when changing volume, Bluetooth connect/disconnect, switching noise modes, or powering on/off. The headphones themselves are still on, just stuck behaving like this. The chimes eventually come back, but completely randomly.I contacted Sonos and managed to get them replaced again, but the new pair is doing the exact same thing.I'm starting to think this might be a software issue. I'm wondering if my original pair was just running older firmware and that's why I never had this problem before.Anyone else dealing with this?

We have a Brennan B2 unit (described as ‘a CD ripper, hard disk jukebox and complete audio system’) and have tried many many, times over several years (no exaggeration!) to play music stored on the Brennan hard drive through a Sonos One speaker in a different room - but with both connected to the same router by wifi. It has proved unbelievably frustrating and we have tried every solution suggested by either the Brennan or Sonos communities. We even sought speciality advice from Richer Sounds. Sonos does – most of the time – recognise Brennan as a music library and sometimes is successful in playing a track from the Sonos app. But, with maddening regularity, Sonos fails to play that track. The only source of music I can access on the Sonos system with reasonable reliability is Sonos radio stations and some others (e.g. BBC Sounds). Another workaround is to use the Brennan app and direct it to play specific tracks on the Sonos speaker. This also works sometimes – but not always. I am awa

Hi everyone, I purchased a Sonos Arc Ultra and Sub (Gen 4) last month and initially connected them to our one-year-old Hisense 55U7NQTUK TV. My current setup: - Soundbar: Sonos Arc Ultra- Subwoofer: Sonos Sub (Gen 4), connected wirelessly to the Arc Ultra- Original TV: Hisense 55U7NQTUK- New TV: LG QNED86B (purchased on 10th October)- HDMI connection: Sonos Arc Ultra connected directly to the LG TV's HDMI eARC port using the original HDMI cable supplied by Sonos- Audio connection: HDMI eARC, with no additional devices or adapters between the soundbar and TV With the Hisense TV, I experienced two frustrating issues. Firstly, the sound would randomly cut out completely while watching TV, forcing me to switch the audio output to the TV speakers and then back to Sonos to restore the sound. Secondly, whenever I switched the TV on, the volume would occasionally jump to full blast. After researching the issue online, I discovered that it could be related to an HDMI eARC/CEC handshake problem

On this weeks iOS (April 26)  update the A-Z listing down the left hand side of the screen  for “Songs” has disappeared (from Local Library)It’s still there for Artists and Albums

Hi everyone,I’d like to introduce KlingKlang, an independent Sonos controller I’ve been developing and have recently released for Android (iOS and MacOS coming soon!)The project started because I wanted a simpler way to control my own Sonos system: all rooms visible on one screen, quick grouping and straightforward volume control, without having to move through multiple screens.KlingKlang communicates directly with the Sonos speakers on the local network. There is no KlingKlang account, no subscription, no advertising and no KlingKlang cloud backend.Some of the things currently supported: All rooms and currently playing music on one screen Grouping and ungrouping of rooms, including group-all Group volume and individual volume control for every speaker Playback controls from the Android lock screen and notifications Browsing and playing music from a NAS or home music library Access to configured streaming services, radio, Sonos favourites and playlists Line-in playback to o

[copy]I saw a previous thread regarding this failure with burnt R37 on a Sonos sub main PCB, but it was closed perhaps due to inactivity. However, I was wondering if any other users also faced the same issue and possibly have an idea of the possible cause to this failure. I like to repair my unit, as the companion Sonos beam is still working fine. I bought the set in 2019, I have forgotten what generation that is, maybe someone here who is well versed with Sonos product could help me identify. [new OC]Have ordered replacement SMT parts since some of the parts are now end of life from the manufacturers of the components. Details ┌─────┬───────────────────────────────────────┬─────┬────────────┐ │ Ref │ Part │ Qty │ Ext. price │ ├─────┼───────────────────────────────────────┼─────┼────────────┤ │ D15 │ Diodes B280-13-F │ 2 │ $1.74 │ ├─────┼───────────────────────────────────────┼─────┼────────────┤ │ Q10 │ Diodes ZXMP10A1

Attempting to play NTS Radio 1 or 2 on the Sonos S1 app only works intermittently. When selecting play, the stop button appears briefly and reverts back. This occurs on all Sonos speakers at home, also after rebooting and re-adding NTS. Trying again after waiting time sometimes works, but there is no pattern. I contacted Sonos Support who are aware of the issue with no timeline. Has anyone else experienced this or has a solution to share? I recommend reporting this to Sonos Support so they are aware of the number of users this impacts and might prioritise a fix

It was added in Sonos app successfully and can play audio after the first initial setup. However, when turning it off and on again while having the sonos optical adapter plugged in, it just stuck at flashing white light. BUT, if I remove the optical adapter and leave only hdmi cable plugged in, it would work fine (solid non-flashing white status light). Plugging in the optical adapter and then selecting the TV SPDIF source in sonos will work after this. But again, turning the Beam Ultra off and on again, it get stuck again at the flashing white color. Anyone has the same issue?  

Hi, I really hope anyone can help here, im going crazy soon :D I am having a persistent Wi-Fi problem with standalone Sonos One HAY speakers in my kitchen. I have tested two identical speakers in the same location, and the problem appears to follow the kitchen location rather than the individual speaker.My Sonos system consists of: Sonos Beam Gen 2 in the lounge Two Sonos One SL speakers used as wireless surrounds Sonos Sub in Lounge Sonos Amp in the dining room - connected to analog sounds system Two identical standalone Sonos One HAY speakers, normally used in the kitchen and bedroom Network setup: TP-Link Deco XE75 Only one Deco unit is currently in use, so the speakers are not roaming between different mesh access points One combined SSID for 2.4, 5 and 6 GHz 160 MHz enabled for 5 GHz All Sonos devices are assigned to the 2.4 GHz band in the Deco app, as recommended Mesh roaming is disabled for all Sonos devices The kitchen speaker is approximately 2–3 metres fr

I have just had a MacBook rebuild and want to b e able to access my Sonos 1 units using it. It tells me that I need a firmware update and that I should consider updating my system. Well given that I have 6 different Sonos 1 systems, all of which work, I have considered that I would be mad to buy new stuff. Is there any way that I can get the Sonos app back on this MacBook?

It seems that my primary Sonos account has been deleted and a range of products disassociated from my account. It is also the case that I have undergone significant theft of some assets so I'm wondering if that is related to the Sonos theft matter 

I’d like to share my experience exporting Sonos playlists on Windows. The application Sonosaver works excellently and allows for exporting playlists in several formats. I successfully transferred a playlist to Spotify using Soundiiz. The free version is limited to 20 tracks, but a small donation grants access to the full version of the software.

I have received this error for a couple of days now . Have tried re-install but did not solve the issue. Has anyone else had this error recently and did anyone manage to fix it

Me he enterado que gémini no estará en Sonos¿ Se sabe algo de si el nuevo Alexa + tendrá cabida en Sonos?

I have a serious and annoying bug from some time. When I switch on my TV, connected to an Amp, the Amp and all active speakers in my system sets their volume to 100% !It is obviously extremely annoying. Before, switching on the TV would have no effect on other speakers and the Amp would detach itself from any group. This is the intented behavior.I suspect this is a bug from lastest software release since nothing changed in my setup. 

I currently have an Apple TV 3rd gen tv streamer hooked up to a Beam 2 with Era 100s surrounds and a Sub mini in a very small living room.Happy with everything but for reasons I won’t go into here I may have to swap out the Apple for a Google 4k streamer.For those who use the Google 4k streamer are you getting good audio from your streamed movies/shows or should I avoid the swap?

Hi everyone, I've had my Sonos Ace (Black) since December 2024, and they've been my daily headphones from day one. I love them.Recently the material on the headband started coming apart, and the foam underneath is now fully exposed, so I can't wear them comfortably anymore. The ear cushions are still in perfect condition. It's only the headband. I've always kept them in the case and used them mostly indoors and for travel. I know the headband isn't user-replaceable and I'm past the 1-year warranty. I've already contacted  Sonos Support, and they're looking into whether they can help. In the meantime, has anyone else seen this happen with their Ace? I'd love to know whether a headband repair or replacement worked out for you, or if there's another route you'd recommend. Photos attached. Thanks!  

Hi, since updating to Sonos 27 and setting up my new Beam Ultra, Sonos Voice Control regularly activates the microphones when nobody is saying anything. Setup: Beam Ultra with two Era 100 as surrounds, connected over HDMI eARC to an LG OLED C5, with an Apple TV 4K (2nd gen) as source. Sonos Voice Control is the only voice assistant. The microphone switch and the voice button are both on. It happens mostly while watching TV, and it started right after Sonos 27 and the Beam Ultra. Is this a known issue, and is a fix planned? Thanks!

Yesterday ABC Radio National stopped playing on Sonos 1. Did the standard checks… it will play on a standalone Sonos 2 speaker, and all other stations still play on both 1&2. I’ve tried using Sonos Radio and RadioApp (I know it was taken off TunedIn a while back).  when i try through SonosRadio nothing happens, when i try through RadioApp it gives the ‘unable to play/connection is lost’ message - but i can still play other radio stations.

Arc volume has huge 5min lag using remote on TCL 55Q7C-UK, was all fine previously but now happens all the time , same is happening using paired virgin remote for volume. Using app is fine 

Good day I’m using an era 100 that has Alexa enabled on it and ever 2 weeks it disconnects and I can not control my smart home devices, does anyone one have the same issue. My era is only 1 month old.