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Contributor I
Oct 17, 2026 8:50 AM UTC
Answered

Deletion of Accounts

It seems that my primary Sonos account has been deleted and a range of products disassociated from my account. It is also the case that I have undergone significant theft of some assets so I'm wondering if that is related to the Sonos theft matter 

Mr. T
Mr. TAnswer
Oct 17, 2026 10:43 AM UTC

When devices are registered to a new email address they are removed from the previous registered email address.

If you have had Sonos devices stolen, you need the police to contact Sonos with an official theft report. Sonos work then with the police as they investigate the theft.

4 replies

Smilja
Oct 17, 2026 9:23 AM UTC

What are you talking about exactly?

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
DomB
Collaborator I
Oct 17, 2026 10:15 AM UTC

There is currently no data leak/data theft at Sonos

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Mr. T
Mr. TAnswer
Oct 17, 2026 10:43 AM UTC

When devices are registered to a new email address they are removed from the previous registered email address.

If you have had Sonos devices stolen, you need the police to contact Sonos with an official theft report. Sonos work then with the police as they investigate the theft.

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Smilja
Oct 17, 2026 11:05 AM UTC

​@Shane Swansborough, Clearly, the stolen property was moved to a new Sonos account. As @Mr. T mentioned, a theft should first be reported to the police.

Translate
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)