Era 100 - connectivity issues

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Hi

we have 1 Era 100 in the living room and 1 Era 100 in a TV room. Both rooms are downstairs.

living room Sonos is close to the main router.

tV room Sonos is close to a second hard wired router.

we only have 1 wi fi across the property and no issues there.

im finding it impossible to get both speakers to show in the app at the same time. I can get them to show up independently depending on where I am in the house. So, impossible to connect them as a group. I’ve factory reset both and no joy. I’ve also followed a chat call and no joy there.

no idea where I’m going wrong. Any suggestions would be much appreciated please?

thank you

Pools-3015Answer

Prodigy I

As others have said in response to your post, only one router should be residing on your network. The way you have things setup, one router is handing out IPs in a particular subnet, for example: 192.168.1.1 and the other router may be handing out 192.168.2.1

Although they look similar, both speakers are getting IP addresses on different subnets. So they cannot speak to each other.

Since neither router has the ability to be placed in access point mode (AP mode), you will need to purchase an access point, or a router that you can configure as an access point.

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PC1980Author

Contributor I

Okey dokey. Thank you.

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PC1980Author

Contributor I

Just a quick note to say thank you.

took out the second router, connected a wi fi extender and changed to access point and that’s solved the issues. Cheers. Saved me hours and my sanity.

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