Fix & Optimize

I have/had two good Sonos systems. One in Texas for nine years fabulous s1 products.  4 Pool side , surround inside subs etc in tv room and  master bedroom, master bath, office, etc.  added a “new” s2 to my Colorado home: extensive .    A family member traveled from on to the other and system said upgrade (similar to regular updates). And now my Texas s1 system is CRAP!  $10,000 investment destroyed by the new “upgrade” /combo of s2/s1 software.   can this be fixed?  Please help! 

I’ve got a Samsung smart monitor with an HDMI-Arc port connected to my Amp. I can get the TV connected via the app and I hear the chime, but no TV audio plays through the speakers. Line-In and regular music play fine. I’m using a very long 50’ HDMI cable because of my room configuration (been buying from Amazon to test and return if needed). This has been my second attempt with a similar cable. I read somewhere that 8K cables don’t send the same signals as lower rez-rated cables. These all have crazy name/ratings like “HDMI 2.1 Cable 50ft White 4K 8K Fiber Optic HDMI Cable [8K@60Hz 4K@120Hz, 48Gbps, Dynamic HDR, HDCP 2.2&2.3, 3D] Compatible with 4090, RX 7900 XTX, Monitor, PS5, Soundbar”. Also read that the length could be the culprit.Anynet+ (HDMI-CEC) is enabled. The cable says it is directional and I’ve switched both ends but still no change.Has anyone encountered a similar situation, either connection chime but no audio, or figured out getting proper sound while running a long

Wondering if it’s possible to use the optimize speakers option with non-Sonos in ceiling speakers and a Sonos amp.the speakers play the high pitched sound, but the app doesn’t pick the speakers up. Fails in multiple rooms. I was reading there as an update many months ago to fix a bug, but I am using the latest app and the amps are all updated.

I have seen an old post on here but my Sonos Move announces it will play a Radio  then go silent, only just started doing it.

I have installed a new Ray with two Play 1 surround speakers and paired the Samsung TV remote and all is working well including the remote volume control. But I have a question that relates to the remote and powering off the Sonos system.Does the Ray have the power on and off functionality and if it does should it power off when switching off the TV, if it should how is this configured ?

I’m experiencing intermittent dropouts with my Playbar (and surrounds) when playing music (from a NAS) or streaming radio. The audio will stop for around 20s then start again. - This can happen between 2-5 times within an hourIt doesn’t happen when watching TVAll of the wifi connections on the apps (Sonos, Deco and support matrix) all show strong/green.I have a TP deco mesh system and Sonos is wireless.I don’t experience the issue with other stereo pairsIt is not possible to hard wire the playbar, although I can hard wire a Play 1 (which is next to the main deco box), although I invested in the Deco mesh to solve previous SONOS issuesAny ideas?

I have move and have a new internet source how do I update my system to accept the new internet. It will not recognize my app. 

I have a LG oled48c44la TV which has a wired connection to a Sonos Beam working successfully.  I want to add 2 Sonos era 100 speakers to use as satellites, but they cannot be connected by wire.  Is there a way to play through the wired Beam connection and at the same time play wirelessly through the era 100s?

When I open the Sonos app on a recently factory reset iPhone, and try to log in, it redirects me to the login.sonos.com website but I get a blank white screen. On the same phone if I go directly to the Sonos.com website and try to login I get the same blank white screen. I tried in Safari and Chrome cleared my cache, tried private browsing, turned off about 15 other security settings that I could think of. And nothing seems to work. Of course it works fine on my Android phone using Chrome browser. When it is being redirected a small letter I with a circle around it pops up or have a second so I'm sure there's still some security issue but the heck if I can figure out what it is.  It is an older iPhone for whatever that is worth.  Technical details.  Thing I have tried: -Verified JavaScript is Enabled in Safari Advanced settings.-Cleared Safari History and Website Data to remove corrupted cookies.- Attempted login via Chrome (including Incognito mode) with the same blank screen result.-

I have a secondhand sonos play 1 and amp and have done the factory reset but struggling to set up both units. I have downloaded the Controller ap as its an older version but it keeps prompting me to update the app to Play 2 when I have a play 1. How do I set up both units please? 

I am trying to set up my playbar and use the IR to use with my new TV and remote.  When I try to connect with the app, the app does not let me log in.  It get stuck in the endless loop.  I have reset the playbar, I have reset the router, I have installed and uninstalled the app, I’m using android.  Is there any way to do this?  I have read and researched but none of the suggestions are working for me.  Any help is appreciated

Problem:Almost daily, my surrounds/sub all disconnect from the Arc Ultra and stop playing sound (thought he Arc continues working as expected). When this occurs, the app shows "Needs attention" for the Arc Ultra. Power cycling the Arc Ultra immediately resolves the problem for 24-48 hours.Setup: Soundbar: Arc Ultra (connected via Wi-fi) Surrounds: 2x Symfonisk Bookshelf Gen 2 surrounds Sub: Sub Mini Routers: Asus AX86U Pro + AX58U AiMesh Node Other Sonos speakers in the house use SonosNet via a single Symfonisk lamp that is wired to the router (does SonosNet play any part for the surrounds/sub in this setup?) Things I've Already Tried: Various AiMesh binding options Disabling DFS channels on 5 GHz Setting router 5 GHz control channel to static value Disabling automatic Sonos firmware updates (on the theory that the update process resulted in the disconnect) All the standard Asus Wi-fi tweaks to improve compatibility with Sonos (Airtime Fairness, beamforming, etc.) Rep

HelloI have just purchased a pair of Ace headphones to go alongside my beam (gen 1 with 2x play 3’s and sub mini).I find that the volume on the headphones is very low and I end up listening to both music and swap at almost 100% but I read elsewhere that some people can’t listen above 20% as it’s too loud, i clearly have something wrong.The headphones are running the latest firmware as are the beam and subsequent hardware.  I listen to music through Amazon Music on an iPhone 16 pro max. I have unchecked the sound check button in the music settings and I have unchecked the limit max volume in the phones sound and haptics settings. I have also reset the Ace.Are there any settings I have missed?I struggle to talk on the phone due to a mental illness so without phoning I don’t know how to get this resolved? Is there an online chat? hoping someone can sort this.many thanksMark  

How do I set up Alexa voice commands with Amazon Music on Sonos?

I just bought the Sonos Beam Gen2 in December of 2025 and have it connected to my Samsung TV that I bought 5 years ago.  I went through the setup procedure and the sound quality is very poor especially from my Samsung Blu Ray player.  I used the HDMI cable that came with the Beam and it’s connected to the ARC connection on the TV.  I have to turn the volume on the Beam to over 50 so I can hear and understand what they’re saying especially on the Blu Ray player.  

I have a Sonos One unit, probably 5 years old, that I originally had in one room and moved to another. I changed the room in the app and inevitably it always switched back to the old room.I have tried factory resetting it twice and it still goes back each time. How is this so hard?Fun fact: Sonos software is so great that there’s actually no way to remove a device from your system in the app. 

After coming home from a month long vacation, my Sonos system shows it’s not connected. This has happened before. I purchased and used NordVPN. Last time I used ExpressedVPN. Every speaker shows not connected except for Move & Move 2, which connects and playing. I disconnected vpn on my iPhone and iPad when we got home today. All of my speakers should show up?

Happy New Year!I recently got a new Sonos system Era 100, I cannot seem to get the Pandora issue to connect and it seems I’ve troubleshot it all Location Address is in my profile rebooted router / internet logged in properly to pandora- even states that you are all set, but once it goes back to the Sonos app it says didn’t connect properly  restarted app multiple timeswhats next gang? Any assistance appreciated -newbie to the group! 

I have an Arc Ultra and a Sub 4.  Currently, the Arc Ultra is connected to the internet via a switch, and the Sub 4 is connected via Wi-Fi. I would like to hardwire the connection to the Sub 4.  Is it just a matter of connecting an ethernet cable from the switch to the Sub 4?  Are there any other steps I must take to complete the conversion? 

I’m trying to reset a Connect S1 to Factory Settings so I can use it as an addition to my existing system!! Followed the directions and I’m only getting a flashing white LED alternating with a flashing Green mute button!!

Hello everyone, I just installed 4 sonos amps in my new house and on one of these I connected the hdmi arc cable to listen to the tv with the sonos system, now I would need to send the arc signal to all the other 3 amps to listen to the TV audio throughout the house. How do you think I can realise this?Thanks to those who will help me or give me some advice, I'm new to the sonos world 

Hi all, just wondering if anyone else is experiencing this: I connect my iPhone 16 Pro Max to my Sonos system. Apple Music plays but when changing songs, the audio drops. Restarting the song then kicks the audio in.  my daughter does not appear to be having this problem with Spotify.  any insight/advice is appreciated. 

System info:Sony 77 A80J TV Apple TV4K (connected to Sony TV via HDMI 4) Sonos Arc Ultra (connected to Sony TV via HDMI 3 eArc)Issue: Turn system on (usually via Apple remote) after everything being off overnight or some period of time and sometimes Sony TV immediately will be using the external audio which is the Sonos Arc Ultra and sometimes I’ll find the Sony TV will be using the internal TV speakers and I have to manually switch TV audio source to the external audio source (Sonos Arc Ultra). Question: Anyone know what causes this erratic behavior and how to fix it so the audio is consistently external audio of the Arc Ultra?

i dont know how to reset my sonos

I’m running 2 Sonos Play:5 pairs with a Sonos S1 app (version 11.15.4) on an iMac-m1 on the latest Tahoe 26.2.  I have an ethernet connection to one of my Play:5s.  My audio is coming out of my m3 via USB and then going through a USB->earphone type plug into the Play:5 that has the ethernet connection.  I had to rebuild the iMac-m3 that I use as my main computer and now find that when I play music on the m3 and then pause or stop the audio, the S1 app drops out of play mode after 15 seconds.  If I then hit play and DON’T play any music it does not drop out of play mode.   Is there any way to make it revert to the previous condition where it will always stay in play mode until I hit stop? Thanks.