Fix & Optimize

Hi! I work in a restaurant that has two different rooms where we normally play two different playlists. Normally thats not a problem but we have recently had a message saying “playback from Spotify was stopped because playback was started from another room or device. Spotify limits the number of simultaneous audio streamsyou can access from its services” but that has never been an issue in the past. Is there a way i can fix this? We use Ipads as our music control and our sono’s app to decide the playlists.  Thanks

Hi everyone. Just a quick question. I watch streaming channels Netflix, Disney, etc through a 4k Apple tv connected to my Sonos system, arc, 2 era 300's, sub mini. When I am not listening to Dolby Atmos it normally shows on the sonos app as pcm multichannel 5.1, I have found setting  it to Dolby digital 5.1 on the Apple box sounds louder & clearer but they recommend the other. Would be very interested in your thoughts & help. Many thanks.

Hello all.I have my mac mini connected to my bravia tv with hdmi and i have the tv connected to sonos amp over line in. When i play the movie my speakers connected to sonos amp give a lag of sound approximately 2-3 seconds. At the same time when i disconnect tv from sonos amp and play the sound through tv speakers it is perfectly synchronized. Anybody knows the reason why? Is it my tv giving the lag or is it sonos lagging?

Since an update over a month ago, when setting or changing an alarm (On Android at least), the keyboard quickly pops up and then dissappears. It's impossible to change the numbers without going outside the app, copying the numbers you want in some other text box of an app, and then returning to the sonos app and fiddling with the text box until it highlights before I can attempt to paste it. I figured it would get worked out but it still hasn't, even after a new update. Is this bug known about or being worked on? It's been getting more and more frustrating as it goes on. 

I have had Sonos in one form or another for 15 years and have four groups in my home and shed. There are 6 alarms set to tune to particular radio stations.  The instability of the alarms with recent updates is frustrating.  Sometimes it will start on two separate rooms that are set up as one connection, so they have different connections and one seconds behind synchronous broadcasting. None of the alarms is stable enough to run for the allocated time, they might only run a few seconds, or a few minutes. If I go to my IOS app the system already shows it has stopped and the right arrow is ready to press. I have also had to go through trying to trace why some stations are disconnected from the stream and I get the horrible ding dong alarm sound. I wish there was a better option for that too.  cheers John

My ERA 300 can't connect after the upgrade. I have tried rebooting the router, factory resetting the speakers, reinstalling the SONOS app, rebooting my mobile phone, turning off the mobile network on the phone, turning off private Wi-Fi addressing, etc.    Can someone assist with resolving the issue?

Since the last app update, I am no longer able to set the sleep timer when listening to Radio Paradise through the RP service. It isn’t an issue when playing any other content, nor even if listening to RP though TuneIn. The message on the pop-up tab which would normally display the sleep timer option as well as other options, states “Unable to load. Some information is missing from this content”.Is this a Sonos app issue or a problem with the RP service? 

I have two problems when setting alarms. The first is a recent one. When choosing a music source, I used to be able to choose from my whole set of services as an option. For instance I could pick a Spotify playlist or artist radio.  Now, I’m given a very narrow list of options with no detail ( like “playlist 1” for instance). Secondarily if I choose a Sirius Xm station, the alarm will revert back to Sonos chime. I understand the problem you got yourself Into with the botched rearchitecture, but why do you keep breaking simple tertiary features every time you make a change. 

New Era100 owner. I want to use voice control for BBC Radio stations (BBC Sounds).I do not want to use Alexa.Have I bought the wrong product?

I noticed that sometimes the content key changes the volume by 1 and other times it changes the volume by 4. Why does it do this?

How to lower down volume of 1 era speaker from stereo pair.

I have a stand alone turntable/ receiver combo whose speakers are no longer functional.  I have a separate receiver with Sonos connect in another room that can play through a 5.1 surround system or Room 2 stereo speakers.  Since the turntable is in the far end of the house and needs to stay there, I’d like to connect it wirelessly to the Sonos Connect.  The Brennan VB1 looks to be the top choice...any others devices or approach suggestions would be appreciated.

What do I need to hard wire my eras 100 to my Mac mini and achieve stereo. Thanks in advance.

Pro-ject carbon turntable to am/fm tuner to 5? I’m trying to figure out this setup. i have two 5s, currently with a line in from the turntable. I’m worried adding a tuner into the mix will bring issues with turntable audio quality without an amplifier. I purchased an ADCOM GTP 400, and it needs an antenna to work getting local broadcast l, but when I tried to play a record, it sounded awful.I want to stream local baseball games from time to time, so I want to keep the budget reasonable, but absolutely open to investing in quality equipment and can return the Adcom if I need something different. Any advice from the community?

Hi,I bought a Move 2 recently and it's a great speaker. However, I noticed when switched off (long press on the back button until it chimes and disappears from app) it loses 2% charge a day. I contacted support who initially decided to replace the unit. The second unit arrived but it's behaving the same way. They're now saying it's expected. Weird.Considering 3 hours of playtime at volume 40 uses about 10% of the battery that means, when it should be off, it's losing about 35mins of play time...a day.I intend to use the speaker when outside gardening or away from the house. I don't want it sitting on a charger all the time, nor do I want the battery totally drained, neither of which are healthy for batteries. I assume the official line will be something like "even when powered off is still doing some stuff" but why? That's what sleep mode is for. Its a portable speaker. If I turn it off it should be off and and drain levels should match what you would normally expect with a rechargeabl

I have a Sonos One and a Roam speaker.  Both have voice, and I use Sonos Voice control.My main source is BBC iPlayer (also use Deezer) but will not use Big Tech products - one reason I bought the Sonos was that the Voice facility is local not cloud/BigTech based.The speaker won’t recognise a request to turn on BBC iPlayer, so I have to do that through the app (half a billion users of BBC haven’t got through to Sonos..!) but previously, if I ask it to turn on, it would have turned on whatever was previously playing.  Now, it just says “this speaker is not a home movie product”…Obviously, something has changed from the Sonos end...does anybody know what?

As of a couple days ago I can no longer connect to PLEX.   I get“Something went wrong. Try Again” when click on artists from my favoritesand“No content items available” when clicking on Plex iconI can cast to my sonos speakers from the Plex app (not plexamp) on my computer.If gone through all the suggested steps I could find from the internet.  I guess my question is to see if anyone else is experiencing it or if it's just me (and for how long).  If its everyone, then hopefully its (another) screw up and they’ll get around to fixing it eventually. super frustrating that something that has worked for years just stopped working especially when its the reason I went with Sonos.

Watched an old Marx Brothers movie DVD last night.  The DVD box stated it was Dolby Digital 1.0.  So I expected that to get sound out of my Beam Gen 1 I would have to change the sound output from my Bluray player from Bitstream to PCM.  But it worked on Bitstream!  The Sonos App was showing the sound as Doby Digital 1.0I had reported this as a problem with support, as had other people.  Now it appears to have been quietly fixed.  Don’t know when but must be fairly recently. Previously reported here 

My Sonos beam 2nd gen. DOES NOT pair with my samsung android phone!

Is anyone having problems with the BBC Sounds and Sonos One SL speakers just keep stop playing. I have two older Sonos Play 1 and they are fine. I have had to reset the One SL speakers twice this week to even be able to see them on the App. But still won't keep playing. 

I’m installing a brand new entertainment center that will be very nice with stone and white oak.  I do NOT want a sound-bar mounted on the stone below the TV.  Therefore, I’m looking at in-ceiling speakers.  This is for a 5.1 setup (which I believe means I need two Sonos amps).  Everything I have read is that a center channel speaker in the ceiling isn’t ideal.  However, my guess is that most of those opinions are from serious audiophiles.  For a family room setup is it really that big of a deal?  If not, which speaker should I use for the center channel?

I’m having issues whereby nothing in the Sonos Pocketcast plugin is syncing too or from my Pocketcast app / account. I see this was a problem previously but threads have been closed for comment, but a quick search of the internet shows this is still a problem for other users also. Is there a solution?

My cafe relies on Google Calendar alerts for its daily tasks. How can I make the alarms sound off on my speakers?

Hi Guys.I have about 8 Sonos speakers in various locations around the house. Of current concern is a Play1 in the Master bedroom. I set an alarm on this speaker with the S1 app before it was called the S1 app - probably about 10 years ago if not more. 6 days a week (I have Saturdays off) it streams a local radio station from 6:30 am for two and a half hours - so it shuts off at 9 when everyone has either gone to work, or should be up in the office if they are working from home that day. If I hear it stop, I know I’m late into my home office. For more than a decade it has worked like clockwork.2 or 3 months ago it started shutting off randomly. Its supposed to run for 150 minutes, but might go for 45, might go for 10, this morning it only went for about 2 minutes before cutting off. Sometimes it substitutes the stream for the chime when the radio cuts out (like this morning) but usually it doesn’t - just stops. The one thing it hasn’t done in the last three month is just run for the ful

I have an existing Sonos system with a play base and play:1s as rears in the living room and several play:1s throughout the house in different rooms.I am considering upgrading to the arc ultra, era300 rears and a sub 4 for the living room.Are there any issues using “one” sonos app to control the new arc ultra, era300 & sub 4 with the old play:1 speakers throughout the house? I understand they will work separately for movies, but will music work in all speakers for the entire house with one app?