Fix & Optimize

I have two sonos moves and two sonos ones... I'd love for them all to be in a zone, but the moves aren't listed in the products that are compatible? Why? The moves give great base and work well as good base drivers in liu of a dedicated sub, which is why I went with it. Sure, yes, I can do a Group, but this gives flakey reliability when using Spotify, so I'd love to setup a zone. Is there a future where the move can be added to this list?https://support.sonos.com/en/article/set-up-a-zone-for-multiple-sonos-products

I'm new to sonos and love the system. I have an arc ultra and two 300s for surround. My issue is that there isn't an option in the app to go from surround to stereo sound easily. I've seen responses to this issue before with people saying to switch to full sound in the app. I agree this helps but the audio still only comes from the top speakers in the 300s. The front drivers don't produce any sound which seems like a waste of the speakers potential. I've gone through the process of unlinking the surrounds and setting them up as a stereo pair and there's a huge difference in sound when all the speakers in the 300s are producing sound. Every speaker system i have ever owned had an option to switch between surround and stereo mode. I'm wondering is this will be considered in an app update or if I'll have to unpair them from surround every time I want to hear music from the front drivers in the 300s. Thank you

I have a play one that has been working on the Sonos S1 controller app.  I recently took it on vacation and it looks like it somehow was updated so that now it will only play on the new Sonos App.  Based upon the Help articles, it says that I can downgrade it back to the Sonos S1 controller app but I can’t seem to figure how to do that. 

Music Library scan ignoring first 100 or so subfolders of my first shared folder. I have a shared drive with music. The top directory structure of the folder looks like this:/1/2/3Each of these top level folders has subfolders named /Bandname (whatever the name of the band is). There are thousands of files. around 2TB or so of music.This worked pretty well for a long time now after Sonos re-enabled this functionality with the app revamp.For whatever reason Sonos library scan is now ignoring the first 100 or so subfolders of only the very first folder /1. The rest of the folders are fine.  I fiddled with this drive, defraged it, renamed the folder, dragged the files off, defraged again, put the files back, renamed the drive itself, changed the drive letter. Sonos scan still ignores them.  Could be that 1 or more speakers has a corrupt or full memory? Would resetting 1 speaker fix it? Anybody ever see this? Don't want to reset every speaker in the house. Seems extreme.

Has anyone successfully connected these two components via WiFi? Victrola says it will connect to the Symphonisk via WiFi. But I am having trouble pairing.Advise appreciated! 

For months I have had problems with speakers disappearing from the app and then reappearing. I would try to play music in say 4 rooms, and it would play in 1 room but not the others, then all of the rooms, and then stop randomly and one of the rooms would disappear. So so so frustrating.I have a big range of speakers - Ones, One SLs, Era100s, Era 300, Beam, Subs, Amps, Connect - all over the house.I thought it was my new Unifi network so i spent ages modifying that but still I had the issues.Then I realised the most common issue was in a room with a Beam. I just upgraded that using upgrade credit to an Arc Ultra. AND MY ISSUES HAVE ENTIRELY GONE AWAY!!!!I can now use the app like the good old days - all my speakers are there (including another Beam in a different room) and I can add and remove rooms from playing music and it just works. I can change volume - AND IT LETS ME DO SO STRAIGHT AWAY!!I am so happy and wish I had upgraded that Beam months ago. I have no idea what this has done

Currently it is not possible to add the IKEA Synfonisk speaker to a zone. I just recently got an Era 100 where that‘s possible and it would be amazing if the feature could be added to the Synfonisk speakers as well.

Hi everyone,I'm repairing a Sonos Sub Mini (no power, no LED).After extensive troubleshooting I found:- Capacitor C713 was burned (replaced with 10µF 50V 0805)- Chip U702 was defective (confirmed by oscillating output voltage 10-15V)The original chip U702 is marked: 1342ENACE GJRSF in a SOIC-9 package (5 pins one side, 4 pins other side, body approx. 5x3.7mm)I replaced it with NCP1342ENDCEAD1R2G from onsemi, but the output voltage is still oscillating 10-15V.Can anyone confirm:1. Which exact NCP1342 part number is a direct replacement for the 1342ENACE marking?2. Has anyone successfully repaired a Sub Mini by replacing U702?Thanks in advance! 

I have an Arc Ultra under my tv. I’d like to add Era 300 rear speakers. My question is, how far behind the couch can I place the Era 300’s and still get the full effect? The rear wall is 8 feet behind the couch. Will this work?

Looking for some guidance on the best way to incorporate my new Sonos Beam with my existing equipment.  What i currently have:Main TV Room:4 wired speakers - 2 front, 2 rearWired subTV3rd party amp that’s controlling all thoseRest of the downstairs:Sonos ConnectSonos Connect AmpThese are controlling a few other zones downstairs, AND they are an Input into my TV room amp for when we want Sonos playing the speakers in that room Now I’ve added a Beam that I want as a center channel for 4 speakers and amp in the TV room.  Can that be configured with my current equipment or do I need a separate amp?

I have Ace connected to my account. I want to give it to somebody else (who has a different account). How do I remove this Ace from my account so that the other person can add it to their account?Thx

mmmmm… so I follow the TruePlay prompts to the letter.  The result?  My system is now down. Had to hard restart my iPhone.  Yes, I have the latest iphone software, updates, massive connectivity on my network and updates to all speakers.  Oh sonos...I think we’ll need to send you to goodwill.  My patience is GONE. 

I have a Sonos One. At the end of January Google Assistant stopped being able to play tracks on Spotify (it would work with other commands). There was at least one other forum post about a similar issue and there was even a Status post at https://status.sonos.com/ for the issue. I opened a support case and it was recommended that I watch the status post.However, a couple of weeks ago the status post disappeared (I can no longer see it, but the link was https://status.sonos.com/incidents/5g9b95ggcymg) and yet it still doesn’t work. I have tried many variations on removing and resetting connections and still nothing.Surely I am not the only one who still has this issue?! Thanks!

Hi,I'm experiencing an issue with my brand new Beam (Gen 2) where dialog audio occasionally cracks/distorts. It doesn't happen constantly, it seems to occur at certain frequencies or volume levels, but it happens frequently enough to be noticeable and distracting.See the attached video for an example. Around the 7-second mark, when the person says "where even more adventures await us," you can clearly hear the word "more" cracking. This is not a recording artifact, it sounds the same (worse, I’d say) in person.Setup:TV: Samsung QLED 65Q74T Speaker: Sonos Beam (Gen 2) Connection: HDMI eARCTV Sound Settings:Output: Receiver (HDMI-eARC) HDMI-eARC Mode: Auto Digital Output Audio Format: Auto Digital Output Audio Delay: 0 Dolby Atmos Compatibility: OnWhat I've already tried:Digital Output Audio Format: switched from Auto to PCM (Pass-through is grayed out) Dolby Atmos Compatibility: toggled On/Off Digital Output Audio Delay: adjusted various values Trueplay Tuning: toggled On/Off, redid the

Anyone have problems like this recently? I had to re-copy and re-index everything recently. Now some albums don’t have artwork. The artwork shows up on my computer in Apple Music, shows up in finder on my SMB server, but does not show up in Sonos controller on iOS or on MacOS. 

Currently my is setup is a Sonos arc, two Sonos subs, a Sonos amp, and two Sonos ceiling speakers being used as surrounds.  I am wanting to connect a record player to my system, but understand that I need a line in device (era 100 or era 300).  Can I add two era 300’s as front corner speakers?  or do they have to be used as rear surround speakers?  If they are used as rear surround speakers am I able to still utilize my exiting ceiling speakers as well?

I have a Sonos AMP, bought new in october 2025. Last couple of months I have noticed the sound is quite harsh and fatiguing, especially for TV sound through HDMI ARC. Both Stereo PCM and Dolby Digital coding give the same problem.For example, some voices tend to be too sharp and slightly sibilant. Other sharp sounds also feel too harsh.Here is what I have tried without success:Adjusting treble slider to -10 Experimenting with Loudness on/off Turning on and off Night mode and Speech Enhancement Factory reset Tried 2 different speaker pairs (Dali Oberon 1 and Dali Kupid) Changed to higher quality speaker cablesIs anyone else experiencing this? I found some threads about similar issues but they were pretty old. Could this be a hardware issue on my device? Or could this problem have reappeared with a recent firmware update?

Have music library on Windows 11 transferred from IPod Classic. Is it possible to listen to the music on my ACE headphone? I can play music through Android phone, but unable to listen to music with ACE headphone. Apologize for not further clarifying; not certain how to provide further detail. I want to listen to MY music on MY pc via MY ACE.  Thank you in advance for your assistance.

I keep trying to access my systems settings in the app, but when I select the gear in the top right, it keeps redirecting me to Sonos/com to login, which I do. then, it just keeps me on the site, where I cannot do anything related to my account. advice?

My radio station skip when playing Tune In but if I switch to Pandora (where I can’t get my local radio) system plays fineThe radio stations have their own apps but I don’t know how to connect Sonos directly to those apps to see if the skipping would stop.

Sonos arc ultra with 4 era 300 and 2 gen4 subs all grouped together now popping and crackling randomly while watching tv. All firmware updated all have perfect WiFi signal. Arc ultra plugged into tv eArc. Who else has this issue and how do I fix it. 

Hello. Apologies for my poor English.For anyone experiencing issues with the power supply for the Sonos Play 5. The fault is that the IC supply voltage in the converter fluctuates between 7–15V.If the typical faults on the primary side have been ruled out, please check the secondary side of the optocoupler. I’ve had three such cases recently that repair shops couldn’t resolve. It seems to me that the adhesive degrades the resistors over time. Best regards. The photo shows the correct resistor values.Translated with DeepL.com (free version) 

Co chwilę coś.... aktualnie, niby jestem zalogowany ale jednak, nie mam konta.... do niedawna wszystko bylo ok, glosnik nie zmienil nawet miejsca ani wi-fi.… Moderator Note: Translation by Google Translate - Every now and then something... currently, I'm supposedly logged in but I don't have an account... until recently everything was fine, the speaker didn't even change its location or Wi-Fi....

Hi, I recently purchased a sub mini to connect to my beam gen 1.  The bass on my beam was very distorted, sound like a blown speaker when any bass was present.  I bought the sub mini to take on the bass the beam couldn’t handle anymore.  I currently have the bass on the EQ at -10 so that I don’t hear bass coming from the beam.  The only way I can hear any bass from the sub is when I turn the bass on the sub up to +15.  My question is, is it worth keeping this set up having to keep the bass on the beam off and the bass on the sub all the way up.  I feel like the two should be working together to produce clean bass for movies and music.  Contemplating returning the sub mini and going a different direction all together.

I’m not sure if I can do anything about this strange behavior in some settings or if it’s a bug. It’s present on both iPhone and iPad. If I’m in player mode like shown on left picture and want to go somewhere else the first time I press an icon, it doesn’t change to that mode but some previous mode. I’m pretty sure it did not work like this a couple of updates ago. Not sure when it changed.On iPad it’s even worse because the controls jump from bottom to top when going from player mode in the same way as shown in the pictures. Seems like a minor bug to fix to me. If it’s not some obscure setting I haven’t found.