Fix & Optimize

I’ve been running my playlists imported from itunes, and the system has suddenly decided there is no room to update my library or even retain the playlists it had last week.  I’m using a connect:amp with sub and two play:1 speakers.Error log:“Saturday, December 26, 2020 - 12:01 PM AlaskaThere is not enough room to import all playlists. Please delete some playlists and update the music index.Saturday, December 26, 2020 - 12:02 PM AlaskaThere is not enough room to update your music library. Please remove unused queues or saved playlists and try again.” I have fewer than 10,000 songs in my entire library, and maybe 30 playlists of 10-50 songs each.  From everything I’ve read, this should be well within Sonos’ capabilities.  Sonos tech support is carefully crafted to prevent me from actually asking for help.  Any ideas?

Hi I have have 3 units for years, but for the last year I have have issues joining two of my speakers together. I can connect both of the speakers to the other device, but not at the same time. I have reset all the units many times but always the same problem.  your help would be greatly appreciated.

Some time over the last couple of days my Sonos Five stopped appearing in the list of available airplay devices. I running the latest iOS 14.3 and my Sonos app is up to date. I can still launch the app and play music through it, but am unable to see the Five as an available airplay device when using, for instance, BBC Sounds or Spotify. Any help with this would be greatly appreciated.

I have brought a Sonos One in order to substitute my other smart speaker. After I have installed successfully the device with the Google assistant I have found out that the speaker does not respond to most of the commands    I have checked under my Google Assistant activity and I saw that most of the commands are not understand and are logged as Unknown voice command Is this a known issue? Is this something Sonos is workings on?      

I have a play 5 (gen1) that was working fine in all respects - until I unplugged it and moved it to the other side of the room. Same wifi, same router etc etc..No amount of trying will get the thing to be found. I even plugged in an ethernet cable… reset everything including setting up the wifi….. then when I removed the ethernet and tried to use the play 5 over wifi - it simply did not work. I’ve screen shots where the app says to connect to the sonos wifi to set up my play 5… with the same screen shot showing my phone IS connected to the sonos wifi. Followed all the advice regarding IP addresses… been a network expert for years… but 2 hours on this and I want to throw the Play 5 away….how can this be such a hard job? The online help just says check the password - which is no help as only an idiot would not have checked that!!!!so frustrated - really want someone at SONOS to call me or accept my play 5 back as not fit for purpose (or offer me a Gen 2 upgrade at a discount as they can

Why for the love of god does SONOS not support DTS audio?  No workarounds, no suggestions to look at buying a deconverter.  No I don’t want to RIP my blu rays and connect a server to watch a movie.  I want to understand why SONOS cannot support DTS audio?  Primarily BluRay 4k HD user.  

Seems like since I’ve upgraded to the s2 app controller my radio stations are no longer playing get meaaseage of not available or codec is incorrect. Any one have suggestions?

Just like the title says, diagnostic number is 113072795just wondering if it’s bandwidth or what not. Audio delay is max on the port and I’m keeping the signal uncompressed (otherwise what’s the point of playing vinyl).the two fives, two ones, and port are working how they should and usually the basement playbar with ikea lamps work fine. Just wondering why the moves can’t be linked to sonosnet? And maybe switch to the house network when outta range of sonosnet? Dunno the fine details about how the move functions just that these two speakers are the only real loose ends on my perfect full cabin sound (in my ears that is). thanks all! G

Si je reconnais que le son est de très belle qualité, je suis en revanche très déçu et mécontent de votre produit, pour ce connecter on y passe des heures, impossibilité de simplement connecter l’enceinte en bluetooth, et y envoyer n’importe qu’elle source audio, de plus mon iPhone me demande un code Airplay, que je ne parviens pas à retrouver, ne l’ayant jamais programmer, puisque je ne dispose pas de l’apple TV, ce qui ne m’intéresse pas. Donc hormis diffuser de la musique sur un système dont je n’ai pas, c’est une boite blanche d’autant plus invendable, tellement il faut transférer par désactivation. donc tout ces histoire de sécurité au niveau de se genre de produit est très lourd pour un utilisateur lambda et n’apporte rien excépté frustration et perte de temps. Pour cité d’autre marque comme Bose, ou l’association via le bluetooth est plus simple, donc votre enceinte va rejoindre le placard et son carton, voir même finir au recyclage, cela fait ultra chier pour un produit à 100 e

I’ve seen a lot of conversations in this forum about TV control voice commands through a Beam or Arc not working properly, but most seem to indicate intermittent success or that one or the other command won’t work (i.e. can tell Alexa to turn the TV on and that works, but off doesn’t, or vice-versa). I just installed a new Arc (upgrading from a Playbar) and it’s setup and functioning perfectly, including the Alexa integration.  However, I cannot get the Sonos Arc to control my TV at all.  I have a Samsung Frame, model # QN55LS03RAFXZA.  I have the Sonos Arc connected to my TV’s HDMI/ARC port and I have HDMI-CEC/Anynet+ turned on.  However, whenever I attempt to turn the TV on or off by voice (“Alexa, turn on the TV”), Alexa responds with “Sorry I didn’t find a device with the name TV.”  I tried other variations...Alexa, power up the tv...Alexa, power on the tv...etc.  And I was online with Support for 30 minutes with no success either.What confuses me is that when I issue that verbal c

Hi,I’ve not used my original Play 1 & bridge for a while. Recently updated the S1 app, logged into my account. I’m unable to either connect to an existing setup or create a new system setup. Are my original products still compatible? Any help would be great, thanks 

Hi, I'm sorry to bother community but there is no way to get direct feedback from Sonos on a given issue.I'm using Spotify and it never works on Sonos system more than few hours (or days when I'm lucky). I have 1 beam + surround play:1, 1 Play:3, 2 Play:1. My router is an Asus rt-ac68u with PPPOE connection from ISP (down 300M, up 50M). All Sonos products have been set with fixed IP on the Asus. Asus WiFi channel is 3 while I've tried all channels on Sonos (1,6,11. Currently it's 6). The Beam is wired with a brand new Cat7 cable. On the Asus I can connect to Spotify through my OnePlus (WiFi) or my Windows 10 (wired, cat7 cable) without any lag or issue. Every time I want to use Spotify I have either “Spotify lost connection" or “cannot connect to Spotify" or “buffer is insufficient", in short it's never working smoothly . I already tried most of the given solutions given, I can't believe that it is not working while my connection is very good and my network clean. Please help me. Diagn

Hi,I have a Deco M5 operating in "Router" (with no other wifi access point or router as it is directly connected to the fibre ONT). I have one sonos hardwired to a deco point and all but one of my sonos devices is on WM:0 Sonosnet. The one device that is not, is the Sonos Move ( which cannot connect to Sonosnet ) seems to be having connectivity issues with wifi as it sometimes disappears from the sonos app? Any idea what this could be and how can I troubleshoot? Mark

I’m having trouble with a new Sonos One (Gen2) that regular as clockwork goes offline about 5.30am in the morning and needs a power cycle to get back online.I’ve logged onto my sonos network via http://<sonos IP>:1400/status/ and checked the STP status page. (Didn’t realise you could do this but found out how on Google). This is showing some of the devices as ‘blocking’ - I am assuming this is normal, to avoid a loop (according to Wikipedia), and hence not responsible for the problems I am having?I have suggested to two diffeent people at Sonos today that I think the issue is IP address related but they are declining to comment on that.  Any observations would be appreciated!

Hi everyone first post as a new member so bear with me! I’ve received an IKEA Symfonisk table lamp as a present recently and I also have a new One SL. Ive got a Beam already set up for my TV in the living room, can I add the ONE SL and Symfonisk speakers as a surround set?  thanks in advance!  Chris 

Wanted to purchase the full package (unfortunately out of stock right now) with the Arc, Sub G3 and 2x One SL but I have an issue. My TV does not support eARC which means I cannot experience TrueHD Dolby Atmos. I saw that there is an Optical to HDMI adapter included with the Arc. Does this mean that I CAN experience TrueHD Dolby Atmos using this connector and not having a hassle with two remotes?

I just purchased the Sonos One device. Aside from it not being very user friendly to sync with my Alexa app, it also doesn’t have the capability of customizing its own wake word. So, I have to be aware of how loud I say “ALEXA”. Otherwise, my Alexa device in the kitchen hears me.  This should be a moderately easy software update and it is definitely a trending concern for your customers.  It’s obviously important to us. So, I hope that it is important to you. 

Keep getting message unable to play radio stations, for any station.  Subscribed to radio HD this week, which I’ll cancel because it doesn’t seem to offer any features and now none of the stations I usually listen to are available, BBC mainly.  Tried the reboot everything, no luck.  

Hi all. I have a Beam which is running fine on my 4K tv, via HDMI(arch), with Dolby digital as the sound source. I’ve added two Sonos ones to my network and they appear configured correctly,  my system information comes up with the above message for my Beam and have no idea why. I have a high speed internet connection where the system is connected via 5Ghz to the Sonos ecosystem, but I get nothing with my surrounds, I’ve tried 2.4Ghz, and all the obvious things, like hardware reboots, router reset, but still nothing. I’ve run source programming with 5.1 to test but have had no end of frustration.Does any one have any ideas? I have a sub on order and after spending days on trying to figure why I’m getting the above message, I’m at a point of canceling that order, as it pointless having just a Beam that can’t support a sub or surrounds.might be something in the router config, but would be guessing as to what the system needs to get other products to work in this group.Any suggestions wou

I just  bought the Gen3 Sub but im dissapointed, the volume is too low i cannot hear anything,I need to put the ear on the side to barely hear a sound, already did all the reset/deleting and EQ related, but nothing works. Edit: It’s connected to a beam + 2 SL

Anybody having issues updating Sonos play 5/Sonos five?My Sonos Play 5 not updating despite several attempts.Please help.

Hiive set up a beam with 2 play 5’s as the rears in a surround sound set up in my living room.but if I want to just play music, is there  a way to just use the play 5’s ? thanks 

I’m having issues and the system is largely useless it used to work fine in multiple rooms but now I keep getting the “connection to Spotify lost” and tracks are skipping or just not playing.ive checked for updates and reset/reinstalled all 7 speakers please help

My system is randomly resetting itself; speakers stop playing and system returns to life with any room groupings removed and queues deleted.Any ideas welcome.

Yesterday when I watched a film its sounds that one of my Play:3 is broken. Please help. Could you make diagnostic? Best regardsJonas