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03397
Avid Contributor I
March 4, 2020

Sonos One Problem with Google Assistant

  • March 4, 2020
  • 14 replies
  • 1191 views

I have brought a Sonos One in order to substitute my other smart speaker.

After I have installed successfully the device with the Google assistant I have found out that the speaker does not respond to most of the commands 

 

I have checked under my Google Assistant activity and I saw that most of the commands are not understand and are logged as Unknown voice command

Is this a known issue?

Is this something Sonos is workings on?

 

 

 

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    14 replies

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    spullinger
    Lyricist I
    August 5, 2020

    Found this thread after searching for info on poor voice assistant performance.

    Just added a Play One, and GV as well as Alexa are pretty much useless on the device. Both kind of react to the wake word although when set to Alexa the mic LED keeps switching off and has to be manually turned on. When they do wake, they can’t hear or understand commands.

    My wife was at the point of insisting it either goes back, or I re-instate the Echo Dot in the kitchen; so the native Echo is back and working flawlessly while the One is staying just for music.

    Probably should have just bought the SL as VA on the One appears to be practically useless.

    Justanotherjack
    Lyricist I
    September 25, 2020

    I’m now also having this problem - bought three  Sonos Ones and an Arc with the intention of using Google Home to control various bits.

    I am experiencing the same issues set out above - almost everything I say results in the speaker listening but then not providing a response. A check of my log shows multiple ‘unknown voice command’ instances.

     

    Sonos, is there actually a plan to address this? I’m now wishing I’d checked here before buying - it’s deeply frustrating to have spent hundreds of pounds on products which clearly don’t work in the way you claim they do. 
     

    Grateful for a response, please. 

    Head2k3
    Lyricist I
    December 18, 2020

    Is this issue still being investigated. An unresponsive device in probably the most used room is a bit of a pain in the butt tbh. Is hate to have to replace it as I love the sound quality of the speaker bit I need the assistant to work so a Google device is seeming more and more attractive the longer this takes to be resolved.

    Bilbo24
    Contributor I
    December 29, 2020

    My Sonos One gen 2 works for things like time, weather and other internet connection things but every time I want to play a radio station or spotify I have to unlink sonos then relink it in the GA app. What a piece of Sh#t. Only reason I purchase a Sonos was because it is SUPPOSED to work with either GA or Alexa.

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